Contact Centre Officer

5 months ago

London, United Kingdom Bupa Full time

Contact Centre Officer

**Job Description**:
**Contact Centre Officer**
**High Street Kensington Office, London W8 5ED**

**12 Month Fixed Term Contract**
**£23,000 + Fantastic Benefits**

**Full Time - 37. 5 hours a week (shifts between 8am and 8pm Monday to Friday and 8am - 2pm on (Occasional) Saturdays)**

**We make health happen.**

Working in our UK support functions you'll play a key part in helping our customer facing colleagues deliver exceptional standards of customer service and patient care. No matter your role, you'll have an opportunity to do work that matters. Making a difference to the lives of our customers each day.

We are looking to recruit a Contact Centre Officer to join our dynamic Contact Centre team located at our head office in High Street Kensington. We will look to you to ensure that our patient experience is at the centre of all activities within your scope of responsibility. Your primary emphasis will be on efficient and effective communication, at all levels, to both external and internal clients by answering and extending all incoming or over flow calls within the contact centre.

**You'll help us make health happen by**:

- Answer and extend all incoming calls from patients, their families, clinicians and members of the general public.
- Book Out-Patient appointments, obtaining all the necessary information inputting all details to the Hospital's Information System when required
- Maintain and promote an efficient and high quality service to all internal and external clients inclusive of patients, their families, clinicians and members of the general public.
- Maintain confidentiality of information regarding patients, families and friends at all times.
- Be responsible for ensuring the integrity and quality of both computerised and manual data
- Manage the various pathway services including breast and prostate services.
- Carry out other duties as required by the Contact Centre supervisor

**Key Skills / Qualifications needed for this role**:

- Experience working within a contact centre and with administrative duties
- Excellent customer service skills
- Experience working within a healthcare setting would be desirable
- Ability to work under pressure with exemplary attention to detail
- The ability to work well in a team
- Excellent communication skills
- IT literate
- Excellent organisational and Time management skills

**Benefits**

Our benefits are designed to make health happen for our people. Viva is our global wellbeing programme and includes all aspects of our health - from mental and physical, to financial, social and environmental wellbeing. We support flexible working and have a range of family friendly benefits.

Joining Bupa in this role you will receive the following benefits and more:

- 25 days holiday per year, pro rata to your contract.
- Access to a range of services to support your physical and mental wellbeing
- Fixed term benefits allowance
- Access to our confidential employee assistance

**Why Bupa?**

We're a health insurer and provider. With no shareholders, our customers are our focus. Our people are all driven by the same purpose - helping people live longer, healthier, happier lives and making a better world. We make health happen by being brave, caring and responsible in everything we do.

Bupa is a Level 2 Disability Confident Employer. This means we aim to offer an interview/assessment to every disabled applicant who meets the minimum criteria for the role. We'll make sure you are treated fairly and offer reasonable adjustments as part of our recruitment process to anyone that needs them.

Time Type:
Full time
Job Area:
Administration
Locations:
Cromwell HSK

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