Contact Centre Supervisor

4 weeks ago

London, Greater London, United Kingdom CRA GROUP LIMITED Full time
Job Summary

We are seeking a highly skilled and experienced Contact Centre Supervisor to join our team at CRA GROUP LIMITED. As a key member of our contact service, you will be responsible for providing a high-quality, child-focused, and safe contact service for children and their families/carers.

Key Responsibilities:

  • Set up and provide supervised contact between children and families/carers, maintaining records of interactions, child protection concerns, and health and safety issues.
  • Promote, encourage, and enable parents in practicing safe and effective parenting skills and support families in maintaining or developing their quality of contact.
  • Provide a range of support in contact to children in need of protection or support and their carers, ensuring a provision of services that protect, support, and enable children to maximize their potential and enhance their identity.
  • Ensure that plans for children and their families consist of clear goals and are being effectively implemented in accordance with standards and protocols.
  • Participate in the development of new initiatives and work within the centre in partnership with the management team.

Requirements:

  • Experience of working with children in need of support and protection.
  • Experience of undertaking contact work.
  • Experience of direct work with children.
  • Knowledge of relevant childcare practice legislation and research.
  • Knowledge of child protection indicators, issues, and procedures.

Essential Qualifications:

  • NVQ3 in Child Care or Play Work NNEB or equivalent.

Additional Information:

This is a part-time position, 20 hours per week (2:00 PM - 6:00 PM). The successful candidate will be required to work out of usual office hours if required and participate in office cover arrangements. A CRB enhanced disclosure that is satisfactory to us will be a condition of your appointment.

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