Garage Administration Officer

5 months ago

Swindon, United Kingdom Swindon Borough Council Full time

At Swindon Borough Council, we want our town to be the best it can be. Our ambitious vision is supported by realistic transformation programmes, with the people of Swindon at their heart. Because that’s who we’re doing it for - the communities and businesses that make our town great. As part of the Council, you’ll support a friendly local authority making decisions with real impact. It’s all for better public services. Better processes. And a better quality of life, for everyone. Join us, and Swindon will be better with you.

**Your next role**

We are looking for an Administration Officer to be responsible for letting of vacant garages and the efficient and effective collection of garage income. You must be enthusiastic, very much a team player and happy to work under pressure towards achieving several key targets.

What’s the role all about?
- Responsible for the management of all 3000 council garage tenancies and letting of vacant garages.
- Providing support for general queries to do with garages, rent and former tenant arrears in the absence of colleagues.
- Monitoring and review accounts regularly, complete arrears progression and take the relevant action as outlined within the procedure to recover any arrears
- Serving notices to end garage agreements for rent arrears where required
- Preparing basic performance reports for PI monitoring purposes
- Ensuring customer account information is accurate and up to date, by providing detailed case notes and records of action taken concerning arrears, as required
- Liaising with internal colleagues and external agencies including void turnaround and repairs
- Preparing and request write-offs for relevant garage accounts, ensuring policy adherence and alignment with best practice.

You will need previous experience in a front-line customer-facing role, preferably in a social housing environment or role relating to income recovery, with a strong customer focus and willingness to go the ‘extra mile’. In addition, you must have excellent communication and customer handling skills, be a good negotiator with the ability to handle conflict carefully to find a suitable resolution and excellent IT skills, have good attention to detail, and an excellent work ethic.

If you have previous experience in roles such as Recovery Officer, Debt Collection Agent, Debt Collection Handler, Debt Recovery Officer, Payments and Collections Officer and/or Telephone Collections Officer, this could be the ideal role for you.
- You must be fluent in the English language (as a requirement of Part 7 of the Immigration Act “for the effective performance of a customer-facing role”)._

**Your next package**

Please see our Rewards and Benefits offer for more details.

As an employee, you will receive a diverse and exciting environment in which to work, encouraging creativity and innovation whilst recognising the need to support ongoing personal development and a flexible work life balance.

For Swindon to thrive in the future, we need to lay the foundations now. It’s why our regeneration and transformation programmes are already underway. So, you’ll be joining us at an exciting time on our journey. We’ll look to you to share your knowledge, influence decisions and drive real, positive change. With your contributions, we’ll achieve our vision of a prosperous, re-vitalised Swindon together. And you’ll be proud to say it was made better with you.

Please see our Vision and Values page for more details.

Potential applicants are sometimes put off if they don’t meet 100% of the requirements. We think individual experience, skills and passion make all the difference, so if you meet the majority of the criteria, we’d love to hear from you.

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