Licensing Administration Officer

4 months ago

Swindon, United Kingdom Veesupportservices Ltd Full time

**Role Profile**

**Job Title: Licensing Administration Officer Role Profile Number: BSN139**

**Grade: L Date Prepared**: 10 March 2021

**Directorate/Group: Development and Reporting to**:
**Growth/Regulatory Services/Licesning Licensing Officer**
**Team**

**Structure Chart attached**:Yes

**Job Purpose**

Officers will carry out a high level of technical administration for the team providing a range of day to day support tasks including:

- Manage the premises licence consultation process to ensure validation is undertaken in time, notices are issued, consultation feedback is collated and decision making timescales are met
- Undertake and manage the invoicing of licence holders and provide the Licensing Manager with monthly reports on this.
- Provide some system support for the Uniform system
- Co-ordinate responses to members hotline and customer complaints to ensure these are responded to in a timely manner
- Produce monthly performance reports for the service
- Provide administrative support to the Licensing Manager in particular in relation to licensing committee meetings, panels, ESAG and SAG meetings - this includes taking minutes when required and producing agenda’s for meetings as requested by the Licensing Manager
- Provide support to the Licensing Manager in response to monthly budget monitoring
- Issue Taxi plates when required

1
- Issue licenses when required
- Provide contract management support to the Licensing Manager in relation to the Taxi inspection contract
- The role will need to be flexible and adapt to delivering a wide range of activities that will change over time as the Council and service priorities change.

**Key Accountabilities**
- To liaise with operational managers and finance staff to ensure information for invoicing is supplied
- To provide administrative support to the service across all areas required, with a specific focus on improving processes and systems to deliver better customer experience and organisational efficiencies
- To handle and co-ordinate responses to members hotline and customer complaints to ensure these are responded to in a timely manner maintaining records and communicating with customers in an effective way
- To handle new customer enquires, to ensure an appropriate response is provided in liaison with operational management this includes all licensing fundtions including animal welfare and stray dogs
- ordinating resources, liaising with support departments and monitoring performance to ensure effective delivery
- To produce monthly performance reports for the service
- To provide administrative support to the Licensing Manager in particular in relation to licensing committee meetings, panels, ESAG and SAG meetings - this includes taking minutes when required and producing agenda’s for meetings as requested by the Licensing Manager
- To provide support to the Licensing Manager in response to monthly budget monitoring
- To support the delivery of taxi licensing services by administering and arranging knowledge and

English tests undertaking supervision of these tests and documenting results and updating the case management system
- To support the delivery of taxi licensing services by making up vehicle plates and maintaining the case management records
- To monitor and manage the taxi inspection contract and keep the Licensing Manager updated on a monthly basis with the delivery of this contract (inspection numbers, costs, payments made, non
- 2

compliance matters)
- From time to time and when directed by the Licensing Manager, provide assistance with and carrying out test purchases and investigations relating to breaches of licensing regulations
- Willing to work outside normal office hours if required

**Knowledge & Experience**:
**Minimum**
- Intermediate IT Skills and full knowledge of Microsoft Office; aptitude to be trained in using specialist software systems such as Jadu, finance and IDOX Uniform
- The ability to use computerised systems effectively to input, retrieve and analyse data and produce letters and reports
- Effective organisational skills to maintain complex processes and customer records, including the ability to work cooperatively with others to achieve strict deadlines.
- Ability to deal with customers in a complex environment dealing with difficult situations and seeking resolution
- Ability to work with mínimal supervision and manage own workload
- Good verbal and written communication skills literary skills sufficient to draft concise reports and clear communications
- Good numeracy skills and the ability to understand and manage financial information skills sufficient to provide statistical data
- Training relevant to the delivery of the role will be provided
- Considerable clerical/administrative experience
- Ability to remain calm under pressure.
- Problem solving skills.

**Preferred**
- Experience of working in a licensing operational environment or similar
- Experience of working towards specific targets eithe

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