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Patient Administration Officer

4 weeks ago

Portsmouth, United Kingdom GenesisCare Full time

At GenesisCare we want to hear from people who are as passionate as we are about innovation and working together to drive better life outcomes for patients around the world.

We are looking for a Patient Administration Officer to join the team at our centre based in Portsmouth on a 12-month fixed-term contract.

As the Patient Administration Officer (PAO) you will undertake all administrative and reception activities required along with providing excellent customer care to patients and visitors attending the Centre.

Hours: Full time, 12 month FTC

What you’ll do:
Key areas for the role:
- Work closely with consultants and secretaries to provide support in the patient pathway.- Appropriately direct all incoming calls and participate in all reception duties- Collaborate with PAO colleagues ensure consistent cover for the centre’s reception.- Liaise with insurance companies to ensure all insurance cover is verified.- Liaise with consultants, secretaries, radiographers and nursing staff regarding new patient and review clinics, follow-up clinics and during treatment courses.- Act as point of contact for all patients ensuring a professional and efficient service.- Ensure that patient confidentiality is maintained in respect of personal information in accordance with GenesisCare policies and statutory legislation.- Cover reception and participate in all reception duties.- Maintain a safe and clean reception area by complying with procedures and regulations.- Triage and appropriately direct all incoming calls from reception.- Provide administrative support to the business development team in the collation and maintenance of practicing privileges for consultants including photocopying, filing and associated telephone communications.- Be responsible for the weekly maintenance of the centre’s fire box.- Ensure all patients always experience the highest levels of service.- Maintain accurate and complete records of patient details in line with the agreed processes within GenesisCare.- Work respectfully with all team members, ensuring that clear communication and effective working relations are maintained.- Be aware of the close working relationship with any partner hospital and comply with their local rules and policies.- Follow departmental protocols, policies and procedures and operate in full compliance with all relevant guidelines.- Undertake continual professional development (CPD) and company designated mandatory training.- Occasionally work out of hours to ensure that breakdown or crisis are resolved with minimum impact to service and treatments.- Adhere to company standards in respect of appearance, behaviour, and demeanour- Work flexibly to achieve GenesisCare business objectives- Act as a trainer and mentor for new staff- Carry out any other duties appropriate for a post of this nature

What you’ll have:
Experience and Skills:
- Possess excellent verbal and written communication skills.- Previous experience managing a busy reception area- Experience in a customer focused environment- Strong relationship building skills- Experience within a diverse range of administrative roles- Evidence of an empathetic and holistic approach to patient care- Experience with resolving complaints satisfactorily

Qualifications and Knowledge:
- Experience of using Mosaic IT package an advantage- Be proficient in all MS office packages including, but not limited to, Word, Excel & Outlook- Previously worked within the healthcare sector preferred

What’s in it for you:
Do your life’s best work This is an amazing opportunity for you to join a global oncology specialist, rated in the Top 1% of healthcare providers

At GenesisCare we’re leading the way in technology and innovation, we’re changing the way patients experience cancer treatment and care. We do the right thing by our patients, our partners and each other. Like the sound of us? We would love to hear from you- Make sure your annual leave suits you with 25 days + bank holidays, and the opportunity to buy/ sell annual leave.- Look after yourself with free private medical and dental cover, as well as access Employee Assistance Programme & Income Protection- We’ll look after you and your family with free radiotherapy treatment.- Plan for your future with a competitive Company Contributory Pension Scheme- Join our wellbeing community with access to Babylon Health and Headspace Wellbeing- Save on your parking costs with free car parking at most of our centres.- Treat yourself with access to a wide range of retail discounts.- Join a global employer and open opportunities to work in other countries.

Who we are:
Joining the GenesisCare team means a commitment to seeing and doing things differently. Asking what if and why not? And focused on getting the best possible outcomes for our patients so they can live better for longer.

We are 5500+ highly trained healthcare professionals and support staff across Australia, the U.K., Spain, China and the United States,

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