Clerical Officer

3 weeks ago

Portsmouth, United Kingdom Portsmouth Hospitals University NHS Trust Full time

**Job Summary**: Provide administrative support to the Head & Neck Care Group such as reception duties, telephone calls, scheduling appointments, emails and data entry Communicate appointment and admission related information to patients, parents, carers etc. Facilitate patient access to all Head & Neck services in accordance with the Trusts Joint Access Policy Key Responsibilities: To provide an efficient and effective administrative support to all operational services provided by the Head & Neck Care Group To provide a professional, courteous and friendly customer service to colleagues and patients; to include telephone and in-person enquiries To ensure patient records and information are accurate; regularly checked and updated To ensure patients privacy is protected by maintaining confidentiality when dealing with colleagues, patients and the public To appropriately schedule appointments within the clinically required timeframe; to include all relevant requests to ensure smooth running of consultations/admissions To ensure RTT codes are correctly used and validated To ensure clinics are accurately prepared; if required audiograms on arrival pre-booked, correspondence and results to be checked and readily available for consultation To ensure adherence to the Trusts Policies and Procedures To be able to effectively use Microsoft Office Outlook, Word and Excel To be able to appropriately use NHS IT systems; Allocate Me, e-Referral, PAS, ICE, Minestrone, EPRO, TheatreMan, SEMA HELIX, EVOLVE, PLEXUS, ENVOY messenger, DA Languages, SCAS Transport and all other relevant systems To respond to and provide information of a non-clinical nature to patients, parents/carers etc. whilst exercising judgement on when to escalate queries to the Supervisor/Operational team or re-direct the patient to the correct team To be able to resolve minor day to day issues and patient complaints, escalating to the Supervisor when required To include all other reasonable requests as determined by the Operational Team; the environment is fast-paced and constantly evolving

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