Clerical Officer/receptionist

6 months ago


Portsmouth, United Kingdom Portsmouth Hospitals University NHS Trust Full time

**Company Description**
Here at Portsmouth University NHS Trust, we are proud to provide expert, compassionate care for our local population. We are ranked as the third in the country for research, embedding education and training across the organisation. Our main hub is the Queen Alexandrea Hospital, which is one of the largest hospitals on the south coast employing over 8,700 staff.

The Health and Wellbeing team at Queen Alexandra Hospital is a dynamic, vibrant and progressive department. Wellbeing is at the forefront of everything we do and we have a strategic aim to be the Best Place to Work. We are committed to ensuring the staff at the Trust have the support to remain safe and healthy at work/home.

We are looking for a flexible, reliable and self-motivated clerical officer with reception experience to join the team.

Experience of working in a busy, challenging environment is essential. If you have an aptitude for office work, have an eye for detail with regards to data entry and possess a willingness to be flexible and work as part of a team then please do apply

**Job summary**

As a clerical officer/receptionist within the Occupational Health Department, the main duties are:

- Greeting all visitors to the department with a friendly and approachable manner
- Deal with all enquiries sensitively and professionally
- Always maintain confidentiality
- Process new referrals onto the electronic system ready for triage by the clinical team
- Deal with all appointment management enquiries e.g., booking, rescheduling, cancelling appointments
- Undertake accurate timely data entry into the ESR system, NIVS system and OPAS-G2 system as required with regard to the flu campaign and covid booster campaign.
- Administration and effective cost management as part of all sites and be responsible for initiation of accounts to be raised.
- To act on requests as required from the nursing staff, and Administration Manager.

**Qualifications**:

- Essential_
- IT Skills to NVQ 2 or relevant equivalent
- Educated to GCSE/O Level Standard or equivalent (including English Language)

**Experience**
- Essential_
- Knowledge of office procedures
- Desirable_
- Previous audio typing experience
- 1 years experience of working in a healthcare office environment
- Knowledge of OPAS (training will be provided)

**Skills and Knowledge**
- Essential_
- Ability to achieve high levels of accuracy in data processing
- Ability to ensure deadlines are met
- Excellent clear communication, interpersonal and organisational skills
- Able to communicate and liaise with staff at all level
- Demonstrate confidentiality and discretion at all times
- Able to work independently and recognise the importance of team work
- Strong and demonstrable customer service skills

**Personal Qualities**
- Essential_
- An understanding of the political sensitivities of the Trust
- Ability to demonstrate confidentiality and trustworthiness
- A willingness to be flexible and part of a team
- Ability to juggle many priorities at one time, whilst remaining calm
- Self-motivated
- Demonstrate flexibility and adaptability

**Additional Information**
The health and wellbeing of our staff is at the forefront of everything we do. We are proud to be able to offer our staff some fantastic benefits including our on-site Nursery, access to our free Beach Hut for those long summer days, our on-site Wellness Centre including a gym and a swimming pool, access to our fantastic staff networks including LGBTQ, Race Equality and DisAbility, and awards ceremonies to recognise your achievements. We believe we can offer support to all of our staff when they need it the most.

We welcome the unique contributions that you can bring in terms of your education, opinions, culture, ethnicity, race, sex, gender identity and expression, nation of origin, age, languages spoken, veteran’s status, colour, religion, disability, sexual orientation, and beliefs.


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