Bank - Administrator/receptionist

5 months ago


Portsmouth, United Kingdom Practice Plus Group Full time

**About The Role**:
**UNLOCK YOUR BEST WORK LIFE**

**+ make a difference for every patient**

With the ever-increasing number of treatments and care we give to patients, our professional and detailed Administration department have a need for an **Administrator/Receptionist **to assist the team at our Portsmouth Hospital.
- **Are you a detailed, organised and experienced Administrator with a welcoming customer service nature?**
- **Are you able to thrive in a fast paced and challenging environment, yet still ensure every step of every administration process is covered from start to finish?**

This is a diverse supportive position which will see your role slip between attending to the front of house reception and back-office patient booking and registration.

**This is a **Bank** / casual position,**

**offering flexible working hours - Monday to Saturday**

**between 07:30 to 18:00**

**What you'll be doing**:
As the **Administrator/Receptionist**, you will meet and greet patients and visitors at reception, ensuring they are in the right place and booked in with the correct met by the correct person they are meeting. You will be managing the booking and potential cancellations bookings including all the following ups, documentation, communication and notification that would be involved. You’ll be following the Patient Pathway and keep track of their movements between departments.

You’ll be answering and documenting phone calls from patients, GP surgeries and other hospital departments on all aspects relating to booking appointments, patient admissions and patient referral letters.

Another important requirement of this position would be the booking of outpatient sessions, using the strict booking guidelines adhering to breach dates and ensuring optimal utilisation of clinic, theatre lists and gathering patient information where appropriate for outpatient clinics.

**What we’ll look for in you**:
Patient Administrator will come from a very similar background carrying out effective administration tasks relating to patients or a large customer base.

You will be an effective communicator at all level’s both written and verbal and will have strong IT skills able to pick up new systems easily.

Multi-tasking will be second nature to you as you will have examples of having had to juggle multiple tasks at the same time.

You’ll be focus and committed on your delivery of set tasks and requirements, always looking to achieve a very good standard of work.

Everything we do is focused on providing a high standard of safe and effective patient care. When you’re part of the Practice Plus Group team, you don’t just have a job, you have a career



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