Travel Contact Centre Sales
7 months ago
We are collaborating with an award winning and leading luxury travel brand that offer a range of bespoke travel itineraries across the globe who are now seeking a **Travel Contact Centre Sales & Operations **to join its London team, hybrid working.
This highly exciting and varied role would be ideal for a senior travel professional who has worked at director or senior management level with extensive experience with a luxury tour operator within a sales and operations environment.
**Vice President Travel Contact Centre Sales & Operations Duties**:
- Overseeing and developing the management team including Directors, Managers and Team Leaders to implement strategic processes to ensure that all our brands and products are aligned, maximising performance, streamlining our operations.
- Meet or exceed annual sales goals.
- Develop and implement Contact Centre process and procedures to ensure consistency in booking processes.
- Maintain and analyse call centre metrics to determine appropriate staffing levels.
- In conjunction with Directors and Managers, ensure that all sales staff are knowledgeable and up to date on all products through destination training, sales and service training.
- Coordinate with the Product team to ensure that training is conducted in a timely manner and consistency is maintained in all Contact Centre resource material.
- Work closely with the Agency Sales team to ensure that sales priorities are aligned.
**Essential Requirements**:
- Minimum of 5 years management experience within the luxury travel industry.
- Extensive knowledge of Sales in the travel business and industry practices -Tour Operating.
- Strong Influential leader, with exceptional people management skills.
- Experience in budget and forecast preparation..
- Experience of managing, developing and coaching large teams.
**Benefits**:
- Competitive salary plus bonus
- Cycle to work scheme
- Employee Assistance Program
- Travel Loans
- Display Screen Equipment Eye tests
- Recruitment Bonus
- Gym Membership
- Social Events
- Hybrid working model
- Travel perks
- Career development
- Supportive environment that will make you proud to work for our client.
- Plus many more perks.
**Salary**: Up to £125,000.00 per year
**Benefits**:
- Company pension
- Employee discount
- Free or subsidised travel
- Private medical insurance
- Store discount
- Transport links
- Work from home
Supplemental pay types:
- Bonus scheme
**Experience**:
- senior sales & op management within a tour operator: 10 years (required)
Work Location: In person
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