Clinic Administrator

6 months ago

London, United Kingdom Lewisham and Greenwich NHS Trust Full time

UHL Respiratory Team in Lewisham is looking for full time administrator to support Respiratory Lab Team.

The post holder will be booking service assistant who will to provide a first class one-stop shop appointments service for elective care to: GPs, Healthcare professionals, patients and their representatives. They will work within the respiratory team making appointments, arranging outpatient appointments and dealing with all correspondence. This involves a comprehensive knowledge of the different departments within the Trust and who is responsible for the areas.
As such the post holder will be part of a team that incorporates booking outpatient appointments and dealing with patient queries relating to outpatient appointments and future appointments on the hospital (PAS) and the e-Referrals systems across Lewisham and Greenwich Trust.
When booking appointments, a wide range of communication skills will be used in order to provide a patient centred booking service. The post holder will be sensitive to the needs of each individual, responding differently to a wide range of needs.
To ensure the smooth running of the respiratory lab and provide an efficient service by ensuring outpatient appointments are dealt with in keeping with the Department of Health’s guidelines concerning wait-times.

There will be a training programme to ensure that you are supported to deliver confidential quality care.

Interviews will take place at Lewisham Hospital side, date to be confirmed.

Th e post holder will work to ensure smooth running of a very busy clinic by;
Ensure that the clinic is managed efficiently and any concerns escalated

Key administrative responsibilities to include the day to day management of the Lab.

Dealing with patient requests, including booking patients in to be seen, arranging appointments, keeping patients informed about delays. Dealing sensitively with patients who cannot be seen.

Manage and report issues with reference to relevant policies and procedures.
- Retrieving patient results/reports on lab database when required.
- Dealing with telephone and walk-in enquiries
- Enter all patient details on iCare (on clinics/wait list).
- Maintain record keeping systems that comply with Trust guidelines and allow

clinical audit to take place.
- Use of the iCare computer system as required.
- Follow trust procedures in all areas including Health and Safety, complaints

procedure, Equal opportunities and all other relevant areas.
- Administrating referrals from electronic Referral Service and from in-hospital,

appointing on lab database and hospital icare system.
- Using initiative to manage time during busy periods and to prioritise workload.
- Provides non-clinical advice to Out-Patients and medical staff.

Our people are our greatest asset. When we feel supported and happy at work, this positivity reaches those very people we are here for, the patients. Engaged employees perform at their best and our Equality, Diversity & Inclusion (EDI) initiatives contribute to cultivate a culture of engagement. We have four staff networks, a corporate EDI Team and a suite of programmes and events which aim to insert the 5 aspirations:
Improving representation at senior levels of staff with disabilities, from black, Asian, and ethnic minorities background, identify as LGBTQ+ and women, through improved recruitment and leadership development

Widening access (anchor institution) and employability

Improving the experience of staff with disability

Improving the EDI literacy and confidence of trust staff through training and development

Making equalities mainstream

To assist Respiratory Lab with general administration/clerical duties to ensure the smooth running of the diagnostics, community and outpatients schedules.

Key Result Areas & performance

Main Area

First point of contact for patients, ensuring that messages are passed on appropriately and in a timely manner.

To deal with patients in a mature and professional manner when speaking to them on the phone and face to face. This may sometimes involve dealing with distressed patients and a sensitive and re-assuring manner is required in difficult situations. Patient confidentiality should be maintained at all times.

To register patient details on the appropriate I.T. system (RIO, Icare) ensuring a high level of data accuracy.

To arrive, rebook and discharge on the appropriate I.T. system (Icare, RIO or relevant other)

To deal with written and telephone enquiries as appropriate.

To book new and follow up appointments as required

Booking of interpreters for patients according to the Trust policy. Liaise with the relevant teams with enquiries as appropriate.

Provide cover for colleagues during annual leave, sickness and busy periods.

Be fully competent in the features of the service computer software systems and undergo further training when systems are updated and as the job requires.

Attend additional training as required and assist new staff with tr

  • Clinic Administrator

    6 months ago

    London, United Kingdom Octopus Clinic Full time

    Zero Hours Contract Administrator - Octopus Clinic Octopus Clinic, a friendly and welcoming private healthcare clinic located in Blackfriars, is seeking a reliable and organised individual to join our team as a Zero Hours Contract Administrator to cover our administrative staff when needed. **About the role**: In this role, you will play a vital part in...

  • Clinic Administrator

    5 months ago

    London, United Kingdom The London Neurocognitive Clinic Full time

    The Clinic Administrator will work alongside the Chief Operations Officer (COO) of the clinic to help with the running of the clinic, including some involvement in business development activities. A clear interest and experience in clinical service delivery from an administrative perspective, and knowledge of software packages such as Microsoft Word and...

  • Clinic Administrator

    6 months ago

    London, United Kingdom Elenique Skin Clinic Full time

    This is a great opportunity to join a small friendly team within a highly rated skin clinic and skin care service, as part of our expansion into additional premises. You will work closely with the Owner to support a team of aestheticians and help with the new skin care retail services. This is a varied role which will enable you to develop a variety of...

  • Clinic Administrator

    6 months ago

    London, United Kingdom The Gender Hormone Clinic Full time

    At The Gender Hormone Clinic, we aim to provide patient-centred gender-affirming hormone therapy and care, led by our expert nursing team and multi-disciplinary team of psychiatrists, psychologists and endocrinologists for transgender, non-binary and intersex individuals. - **Key Duties & Responsibilities**_ - Manage administrative tasks for the nursing...

  • Clinical Administrator

    3 weeks ago

    London, Greater London, United Kingdom Schoen Clinic Full time

    The Clinical Administrator at Schoen Clinic York provides reception and administrative support to patients and colleagues. Key responsibilities include meeting and greeting patients, managing post and deliveries, and taking telephone calls.Key DutiesProvide a professional reception and administrative support service to patients and colleagues.Manage the...

  • Administrative Coordinator for Clinical Operations

    2 weeks ago

    London, Greater London, United Kingdom The London Clinic Full time

    We are seeking an experienced Administrative Coordinator to join our Clinical Operations team at The London Clinic. As a key member of the team, you will play a vital role in providing administrative support to our consultants and ensuring the smooth operation of our clinics.Company OverviewThe London Clinic is one of the UK's largest private hospitals, with...

  • Clinical Assistant

    6 months ago

    London, United Kingdom Aesthetics Clinic Full time

    **Job Title: Clinical Assistant** **Job Summary**: We are seeking a dedicated and highly organised Doctor's Assistant/Personal Assistant (PA) to provide comprehensive support to the medical director at our prestigious clinic on Harley Street. This dynamic role involves a mix of medical assistance, administrative tasks, and personal support to ensure the...

  • Clinic Receptionist

    6 months ago

    London, United Kingdom Dermanda Clinic Full time

    **Receptionist** Dermanda Clinic ( Harley Street ) - Full time / Part time_ The following are the core responsibilities of the administrator. There may be on occasion, a requirement to carry out other tasks; this will be dependent upon factors such as workload and staffing levels: - Handle all client data or information in a confidential manner - Managing...

  • Medical Receptionist/administrator

    5 months ago

    London, United Kingdom Aesthetics Clinic Full time

    **Position Overview**: As a Receptionist/Administrator at our esteemed aesthetics clinic on Harley Street, you will play a pivotal role in ensuring a seamless and welcoming experience for our patients. This multifaceted role involves handling reception duties, managing phone calls, taking payments, addressing new patient inquiries, booking appointments,...

  • Imaging Systems Manager

    3 weeks ago

    London, Greater London, United Kingdom Cleveland Clinic Full time

    Job Title: Imaging Systems ManagerJob Description:At Cleveland Clinic, we are seeking a highly skilled Imaging Systems Manager to join our team. As a key member of our Clinical Imaging Systems team, you will be responsible for the administration, management, and support of Clinical Imaging Systems at Cleveland Clinic London.Key Responsibilities:* Administer,...

  • Administrator

    5 months ago

    London, United Kingdom South London Foot Clinic Full time

    **Job specification for Administrator role at South London Foot Clinic (please read the entire specification)** South London Foot Clinic is looking for an Administrator/ Receptionist to help run this podiatry medical practice. With a busy practice to run, a friendly positive person, with a flexible and cooperative attitude is sought for South London Foot...

  • Healthcare Professionals

    4 weeks ago

    London, Greater London, United Kingdom Mayo Clinic Full time

    Why Mayo ClinicAt Mayo Clinic, we're dedicated to putting the needs of our patients first. We're also committed to the well-being of our employees, offering competitive compensation and comprehensive benefit plans to take care of you and your family.We're looking for a skilled Clinic Scheduler to join our team. As a Clinic Scheduler, you'll work closely with...

  • Receptionist/administrator

    6 months ago

    London, United Kingdom MSK Clinic London Full time

    Central London. We are currently recruiting for a Receptionist/Administrator to join our clinic based in Central London. As an Administrator, you will act as the first point of contact for patients, consultants and contractors for our private healthcare clinic. You will be working 40 hours a week including weekends. Your role will include; - Dealing with...

  • Clinic Coordinator

    6 months ago

    London, United Kingdom The MOLE Clinic Ltd Full time

    **Job Title**: Clinic Coordinator **Starting Salary**: £28,000 plus Monthly Bonuses (around £2,500 pa) **Experience**: experience in customer facing role is essential, in private healthcare setting desirable **Start Date**:mid June **Introduction**: Are you passionate about healthcare and looking for an opportunity to make a difference? The Mole...

  • Clinic Coordinator

    6 months ago

    London, United Kingdom The MOLE Clinic Ltd Full time

    **Job Title**: Clinic Coordinator **Starting Salary**: £28,000 plus Monthly Bonuses **Experience**: experience in customer facing role is essential, in private healthcare setting desirable **Start Date**:mid June **Introduction**: Are you passionate about healthcare and looking for an opportunity to make a difference? The Mole Clinic, a leader in skin...

  • Administration Assistant

    6 months ago

    London, United Kingdom Cleveland Clinic London Full time

    Our vision is to be the best place for healthcare anywhere and the best place to work in healthcare._ - We believe that every life deserves world class healthcare._ Job Summary **Salary**: Highly Competitive Salary Range Hours: Monday-Friday 0900-1700 Location: 40 Grosvenor Place, London Contract: Permanent & Full Time What are we looking...

  • Project Administrator

    5 months ago

    London, United Kingdom Fleet Street Clinic Full time

    An exciting opportunity has arisen for an administrator to join our corporate team to support the successful delivery of our national flu programme and healthcare-related projects. The Fleet Street Clinic is a long established, independent multidisciplinary clinic offering a range of private medical and healthcare services to individual patients and...

  • Project Administrator

    5 months ago

    London, United Kingdom Fleet Street Clinic Full time

    An exciting opportunity has arisen for an administrator to join our corporate team to support the successful delivery of our national flu programme and healthcare-related projects. The Fleet Street Clinic is a long established, independent multidisciplinary clinic offering a range of private medical and healthcare services to individual patients and...

  • Medical Administrator

    5 months ago

    London, United Kingdom NAD Clinic Ltd Full time

    **Medical Administrator Assistant** **IMMEDIATE START** **Contract Type**:Permanent **Location**: Central London **About NADclinic** NADclinic are one of the world’s fastest growing preventative health organisations. Specialising in cellular health innovation and pioneers in the research and development of NAD+ that includes an extensive range of...

  • Imaging Systems Administrator

    4 weeks ago

    Central London, United Kingdom Cleveland Clinic Full time

    Job SummaryRole OverviewCleveland Clinic London is seeking a highly skilled Imaging Systems Administrator to join our Imaging Team. As a key member of our team, you will play a crucial role in ensuring the smooth operation of our imaging systems, including PACS, VNA, and RIS.Key ResponsibilitiesKey ResponsibilitiesCoordinate and work closely with external...