Clerical Officer
6 months ago
PRIMARY DUTIES & AREAS OF RESPONSIBILITY To receive, process and action all referrals received to the department from all specialties in a timely manner, ensuring each patient is added to the appropriate waiting list and the referral is filed accurately. To ensure that all information is entered in a timely and accurate manner, in accordance with the data quality standards and Data Protection Act 1998. To manage inbound and outbound telephone calls to/from patients in an efficient and patient focussed manner. This will be across all specialties within the trust.
To provide a good level of customer service at all times (calls are monitored to ensure standards are being met). To ensure that all appointments are booked in accordance with the Access Policy for Planned Care Services and departmental booking guides for clinics. To ensure that patients are given sufficient notification of appointment, as set out in the Access Policy for Planned Care Services. To cancel and rearrange appointments as requested by patients or Service Lines as appropriate following the rules as set out in the Access Policy for Planned Care Services.
To manage and action out of hours reminder requests as appropriate. This will include cancelling and rearranging appointments. To ensure that suspected cancer 2-week wait patients are booked within policy guidelines. When booking a patients appointment at short notice to ensure that the patient casenotes are requested and the relevant prepping clerk is informed.
This post requires concentration to ensure patients are booked chronologically and within the times scales provided by National Guidelines. To ensure that when a patient or GP cancels a routine appointment and no further appointment is required that the waiting list and referral entries are closed on iPM. In the event of an urgent appointment being cancelled that the relevant Clinician is informed first. To communicate regularly with the Service Lines when slots become available due to short notice cancellations.
To ensure that all patients who fail to attend appointments (DNAs) are managed in accordance with the Trust DNA policy. Be able to handle patient complaints recognising that some patients may be anxious or difficult to communicate with and there may also be language barriers. To organise translators/interpreters as required when booking patient appointments. The post holder would be trained on the job through a combination of instruction and practice and by attending Access Policy for Planned Care Services, Casenote, Information Governance and iPM training.
To ensure that a firm understanding is obtained of all administration procedures in the Access Policy and Service Line Agreements. To ensure that an Individual Performance Review is obtained from the supervising line manager on an annual basis. To undertake other duties within the post holders competence/career development plan as may be necessary from time to time, as determined by OAC Manager/OAC Team Leader or Team Leader The post holder will be expected to work remotely and fulfil their duties efficiently. Ensuring clear lines of communication are held with their Team Leader and work colleagues on a regular basis throughout the working day.
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Clerical Officer
6 months ago
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Clerical Officer
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Plymouth, United Kingdom University Hospitals Plymouth NHS Trust Full timeArranging the collection and preparation of clinical notes for investigations and appointments, which include echocardiogram, exercise tests, tilt table, pacemaker implant, trans-oesophageal echocardiograms and others as required. Registering referrals into the department. Book new and follow-up appointments appropriately using PIMS system and clinical staff...
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Clerical Officer
6 months ago
Plymouth, United Kingdom University Hospitals Plymouth NHS Trust Full timeTo receive and welcome patients and relatives to the department and direct to appropriate waiting area. To compile and sort patient clinic attendance sheets and be responsible for checking that the clinics have been received into Reception. To ensure the patients details are up to date on both the computer system and update front sheets and labels of Health...
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Clerical Officer- Cardiology
7 months ago
Plymouth, United Kingdom University Hospitals Plymouth NHS Trust Full timePRIMARY DUTIES & AREAS OF RESPONSIBILITY Arranging the collection and preparation of clinical notes for investigations and appointments, which include echocardiogram, exercise tests, tilt table, pacemaker implant, trans-oesophageal echocardiograms and others as required. Registering referrals into the department. Book new and follow-up appointments...
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Clerical Officer
7 months ago
Plymouth, United Kingdom University Hospitals Plymouth NHS Trust Full timeThe jobholder would be trained on the job through a combination of instruction and practice and by attending Casenote, Data Protection and iPM training To compile and sort patient clinic attendance sheets To receive and welcome patients to the department and direct to appropriate waiting area To ensure the patients details are up to date on both the computer...