Clerical Officer

7 months ago


Plymouth, United Kingdom Veesupportservices Ltd Full time

OFFICIAL

**CLERICAL OFFICER**

Role Profile

**Title **Clerical Officer

**Grade **GRADE C

**Reference**:N260

**Reports to**:Admin Support Manager or Agency Advisor/Team Manager/Practice Manager or some specialist functions

**Work style **Office based hot-desk/touch down worker
**Definition**

**Job Type**:Customer Facing Worker

**Primary purpose ** _Clerical officers will all undertake a range of generic clerical work and front facing _

**of role ** _tasks. There are a number of more specialist tasks which all clerical staff will be _
- expected to undertake. The balance (%) of tasks will differ depending on the service _
- area. _

To act as first point of contact for clients and others who visit the reception and answer calls in a timely manner. To provide clerical and administrative support across a range of departmental activities including data inputting and financial processing, and undertaking specialist administrative tasks (all staff will be expected to contribute to cover).

**Key Role outcomes Role measures**

**accountabilities**
- Providing administrative support as Prompt and efficient customer

**and key**
point of front-facing client contact service

**measures**
- Handling and processing manual Accurate data and compliance with and computerised information the data protection act where accuracy, confidentiality, and Correct coding of budget security are important expenditure for accurate budget
- Financial responsibilities for monitoring accounting for monies

(100%)

**Key activities ** Providing administrative support, answering telephones and staffing reception
- Distributing post and minutes from meetings
- General administration duties using Microsoft Word and Excel
- Booking meetings and note-taking at various meetings
- Filing, requesting and archiving of files
- Providing administrative support in preparation for inspections
- Inputting to Carefirst or client data bases, including data tidy up at the request of managers
- Opening and locking of buildings (other than Midland House) when required
- Balancing petty cash accounts, banking, processing of invoices, stationery ordering, and producing and monitoring carer payments for child placements

OFFICIAL

OFFICIAL
PLYMOUTH CITY COUNCIL
- Undertaking a range of more specialist tasks including managing the letter
- box, supporting specific service area such as Youth Offending Service, care
- leavers, finance, panel administration etc. and processing sensitive information

(100%)

**Essential ** Up to date knowledge of Microsoft Office packages

**qualifications/ ** GCSE grade A*-C (9-4) or equivalent in Maths and English

**knowledge ** NVQ II Business and Administration or equivalent qualification

**Desirable ** BTec Finance and Administration or equivalent qualification

**qualifications/ ** Understanding of information security and data protection

**knowledge ** Knowledge pertaining to a specific service area, e.g. finance, adoption processes

**Essential ** Experience of working in a clerical or administrative environment

**experience ** Experience of using Microsoft Office packages
- Experience of working in a team
- Experience of working in a customer facing environment

**Desirable ** Experience of note taking

**experience ** Experience of using Carefirst, Capita 1 or ChildView
- Experience of working with finance systems
- Experience of working within a statutory children’s services setting

**Essential skills ** Interpersonal and communication skills required when arranging meetings

/conferences with internal and outside agencies
- Tactful communication when engaging with users of the service
- Investigate finance errors, verifying and auditing payments
- Accurate cash handling skills
- Keyboarding skills with proficient typing/word processing skills
- Literacy and numeracy skills for note taking
- Day to day processing and management of financial information, payments and distribution of confidential information
- Ability to seek support and manage emotional responses on occasions, as the post holder will be exposed to client information that is sensitive and may at times be distressing, and will have regular exposure to service users under stress with a range of complex needs
- Ability to provide an excellent person-centred approach when dealing with customers

**Corporate standards**
- In accordance with Council policies and guidance on information management and security, it is your personal responsibility for data protection, client confidentiality and information governance.
- Act at all times in accordance with appropriate legislation and regulations, codes of practice, the provisions of the Council’s constitution and its policies and procedures.
- Work within the requirements of the Council’s Health and Safety policy, performance standards, safe systems of work and procedures.
- Undertake all duties with due regard to the corporate equalities policy and relevant legislation.

CLERICAL OFFICER Page 2 o


  • Clerical Officer

    7 months ago


    Plymouth, United Kingdom The Recruitment Group Full time

    Job Title: **Clerical Officer** Location: PL1 45JX Pay Rate: £10.42 Hours: 8.30 AM to 4.30 PM Days: Monday to Friday Location: Plymouth, PL1 **Key Accountabilities** : - Providing administrative support as the point of front-facing client contact. - Handling and processing both manual and computerized information with utmost accuracy,...


  • Plymouth, United Kingdom University Hospitals Plymouth NHS Trust Full time

    The Central Records Library is looking for an enthusiastic and adaptable Health Records Clerical Officer to support the Health Records Compliance Officer with delivering the Case Notes Training and Audit Programme and assist with health records enquiries. The work is varied and interesting but very busy at times, therefore the ability to prioritise your own...


  • Plymouth, Plymouth, United Kingdom University Hospitals Plymouth NHS Trust Full time

    Clerical Services Officer Job Description: This is an exciting opportunity to join our team as a Clerical Services Officer, providing administrative support to the nursing staff in our Planned Investigation Unit. The ideal candidate will have excellent communication skills, be able to work effectively in a fast-paced environment, and be proficient in using...

  • Clerical Officer

    7 months ago


    Plymouth, United Kingdom University Hospitals Plymouth NHS Trust Full time

    A vacancy has arisen for a Clerical Officer in Cardiology at Derriford Hospital. The applicant will ideally have demonstrable experience in office practice. The post holder will provide administration support to the Cardiology Department under the supervision of the Office Team Leader and subsequently the Clinical Administration Manager. The post is...

  • Clerical Officer

    6 days ago


    Plymouth, United Kingdom University Hospitals Plymouth NHS Trust Full time

    **An exciting opportunity in the Planned Investigation Unit** Clerical Officer We are looking for a Clerical Officer to join our dynamic team of highly motivated individuals. We are looking for an enthusiastic and energetic individual to work in this extremely busy department. The post is both interesting and varied and requires someone to show initiative...

  • Clerical Officer

    2 weeks ago


    Plymouth, United Kingdom University Hospitals Plymouth NHS Trust Full time

    Outpatient Appointment Centre (OAC) **Post**: Clerical Officer **Location**: Outpatient Appointment Centre, Level 7 Derriford Hospital **Hours**: Various (Between Mon-Fri 0800 - 1700) **Salary**: Band 2 We are currently looking for a Clerical Officer to work within the Outpatient Appointment Centre (OAC) with some availability to work from home where...

  • Clerical Officer

    2 weeks ago


    Plymouth, United Kingdom University Hospitals Plymouth NHS Trust Full time

    This post is part of a professional multi-skilled team, working within the appointment booking, prepping & reception team within the Maxillofacial, Restorative, Orthodontic and Paediatric Dentistry Departments. The key responsibilities of this role are to provide clerical, reception & PTL review duties for all dental specialties. The key responsibilities of...

  • Clerical Officer

    7 months ago


    Plymouth, United Kingdom University Hospitals Plymouth NHS Trust Full time

    The Royal Eye Infirmary (REI) is looking for a Clerical Officer to join the administration and clerical team in the Ophthalmology department. You will have excellent organisational, administrative and communication skills, to which this post will provide a wealth of opportunities to expand and develop. Qualifications required a good level of general...

  • Clerical Officer

    2 weeks ago


    Plymouth, United Kingdom University Hospitals Plymouth NHS Trust Full time

    This post is part of a professional multi-skilled team, working within the appointment booking, prepping & reception team within the Maxillofacial, Restorative, Orthodontic and Paediatric Dentistry Departments. The key responsibilities of this role are to provide clerical, reception & PTL review duties for all dental specialties. The key responsibilities of...

  • Clerical Officer

    8 months ago


    Plymouth, United Kingdom University Hospitals Plymouth NHS Trust Full time

    Provide clerical support to the consultant and medical staff as required. Take appropriate action with regards to telephone calls from patients, GPs and other agencies using initiative, some of which require analysis, and guidance from the pathway coordinators, where needed. To trace notes to the patients next appointment (within the Trust and outside...


  • Plymouth, United Kingdom University Hospitals Plymouth NHS Trust Full time

    The Central Records Library is looking for an enthusiastic and adaptable Health Records Clerical Officer to support the Health Records Compliance Officer with delivering the Case Notes Training and Audit Programme and assist with health records enquiries. The work is varied and interesting but very busy at times, therefore the ability to prioritise your own...


  • Plymouth, United Kingdom University Hospitals Plymouth NHS Trust Full time

    The Royal Eye Infirmary is looking for a full time Clerical Officer/Receptionist to join the administration and clerical team in REI reception on a permanent basis. The REI will soon be moving to an exciting new build and are expanding their team to assist with the service. You should have a good level of general education, computer and keyboard skills,...

  • Clerical Officer

    7 months ago


    Plymouth, United Kingdom University Hospitals Plymouth NHS Trust Full time

    We are currently looking for a Clerical Officer to work within the Outpatient Appointment Centre (OAC) with some availability to work from home where appropriate and approved by your line manager. The role will entail taking calls from patients to assist in booking outpatient appointments and dealing with any patient enquires that result from the calls....

  • Clerical Officer

    2 weeks ago


    Plymouth, United Kingdom University Hospitals Plymouth NHS Trust Full time

    This post is part of a professional multi-skilled team, working within the appointment booking, prepping & reception team within the Maxillofacial, Restorative, Orthodontic and Paediatric Dentistry Departments. The key responsibilities of this role are to provide clerical, reception & PTL review duties for all dental specialties.

  • Admin Officer

    7 months ago


    Plymouth, United Kingdom University Hospitals Plymouth NHS Trust Full time

    To work as part of the administration team within Endoscopy providing and efficient and timely clerical service To assist in the day to day functionality of the Endoscopy office, including the booking of patients chronologically from the PTL waiting list To answer the telephone, dealing with enquiries whenever possible and at other times taking accurate...

  • Icu Clerical Officer

    7 months ago


    Plymouth, United Kingdom University Hospitals Plymouth NHS Trust Full time

    We are looking to recruit a Clerical Officer to join our innovative, multi-disciplinary Critical Care Team. The Critical Care area includes the Intensive Care wards of Penrose and Pencarrow, Education and Acute Care Teams. We are looking for an enthusiastic individual to join our team. The duties of the post holder will involve providing administrative...

  • Admin Officer

    7 months ago


    Plymouth, United Kingdom University Hospitals Plymouth NHS Trust Full time

    We are looking for an Admin Officer to join our dynamic team of highly motivated individuals. The post is both interesting and varied and requires someone to show initiative and work as a member of a team. Applicants should have a responsible attitude and be able to demonstrate good communication skills, as regular liaison is required with patients, Trust...

  • Clerical Officer

    7 months ago


    Plymouth, United Kingdom University Hospitals Plymouth NHS Trust Full time

    An exciting opportunity has arisen for an enthusiastic, competent, and ambitious individual to join the ENT and Audiology department at UHP as a receptionist. This post is part of a professional team working in the ENT and Audiology departments. The key responsibility of this role is to provide clerical and reception cover for the clinics and ensure the...


  • Plymouth, United Kingdom Triumph Consultants Ltd Full time

    **What's involved with this role**: **Temporary Business Support Officer - Admin & Clerical** **Reference no: Plymouth RQ845270** **Pay Rate: £11.18 per hour PAYE** - Communicate with customers in a variety of ways as required e.g. face, online, over the phone, providing clear information about how to access services - Accurately update information on...

  • Office Administrator

    7 months ago


    Plymouth, United Kingdom DirectAccessLtd Full time

    Job Title: Office Administrator Job Summary: We are seeking an organised Office Admin to join our team. Flexible with hours: 9am-2pm Progression training will be provided towards gaining H&S qualifications within the construction industry and becoming a valued part of the team. **Responsibilities**: - Manage office supplies and equipment. - Perform...