Clerical Officer/receptionist

5 months ago


Plymouth, United Kingdom University Hospitals Plymouth NHS Trust Full time

The Royal Eye Infirmary is looking for a full time Clerical Officer/Receptionist to join the administration and clerical team in REI reception on a permanent basis. The REI will soon be moving to an exciting new build and are expanding their team to assist with the service.

You should have a good level of general education, computer and keyboard skills, good interpersonal skills, an excellent telephone manner and good organisational skills, to which this post will provide a wealth of opportunities to expand and develop.

Our trust values are Put people first, Take ownership, Respect Others, Be Positive, Listen, Learn, & Improve

**Preference will be given to internal Trust staff, as well as ‘Priority’ and 'At Risk' status including NHS At Risk staff throughout Devon who are able to display recent relevant experience as dictated by the Person Specification.**

This post is part of a professional team working in the Royal Eye Infirmary. The key responsibility of this role is the efficient/accurate administration and reception cover for the outpatient and inpatient services with strict adherence and compliance to the Referral to Treatment Access Policy and APN’s (Administrative Procedure Notes).

1. The post holder would be trained on the job through a combination of instruction and practice and by attending Patient Casenote, Information Governance, iPM and Medisoft training.

2. To ensure that a clear understanding is obtained surrounding data quality and data protection and be able to work to this guidance.

3. To ensure that a firm understanding is obtained of all administration processes in the Referral to Treatment Access policy and APN’s (Administration Procedure Notes) and be able to work to this level. (In house manuals are available for reference).

4. To compile and sort patient clinic attendance sheets and be responsible for checking that clinics have been received into Reception.

5. To receive and welcome patients and relatives to the department and direct to appropriate waiting area.

6. To ensure the In Touch system is kept up to date for when patients arrive using the Self Check In Kiosks in the reception areas.

7. The post holder would have direct patient contact and therefore may come into contact with unpleasant working conditions, due to patients being ill or injured. The post holder would also need empathy and tact to deal with patients that may be anxious, angry or upset.

8. To ensure the patient’s details are up to date on both the computer system and update front sheet and labels of Health Record Folder notes as necessary.

9. To admit and discharge patients who are attending for minor or day case operations adding the appropriate procedure code where necessary.

10. To ensure that patients not eligible for treatment in the hospital complete the appropriate process e.g. overseas visitors.

11. To endeavour to accommodate follow up patients that arrive without an appointment that request to be seen once agreed with nurses/clinician. If patient has not been referred into the hospital advise patient to see their GP.

12. To make follow up appointments within six weeks according to the consultant requirements and clinic booking rules.

13. To add patients to the follow up waiting list when the appointment is needed over six weeks.

14. In compliance with the Referral to Treatment Access Policy ensure all follow up appointments and follow up waiting list entries have the relevant RTT code added to iPM.

15. To record the appointment outcome onto iPM system within 24 hours of appointment and input procedure code for the procedure that has taken place during the patient’s consultation.

16. To refresh iPM ‘Day Clinic View’ regularly to identify any missing outcomes. This needs to be completed several times a session to ensure each clinic is ‘Cashed up’.

17. To chase any DNA/Outcome forms during each session to ensure that data is recorded on iPM correctly in accordance with the Referral to Treatment Access Policy.

18. To deal with telephone and verbal enquiries from patients, relatives, consultants, other departments and GP practices in a courteous manner, seeking advice when required.

19. Adding patients to Consultants Inpatient/Daycase waiting lists as identified on the completed outcome form, including procedure, theatre time, RTT code and length of stay as agreed.

20. To assist patients with any queries relating to Hospital Transport.

21. To request and prepare patient notes when required and ensure completed in appropriate timeliness.

22. Tracing in and out all patient casenotes within the department.

23. To ensure that any loose documents are filed in the appropriate section and to tidy and repair damaged patient casenotes.

24. To ensure that an individual performance review is obtained from the supervising line manager on an annual basis.

25. To assist in informal training by showing other members of staff, locums or NVQ students the job as requested.

26


  • Clerical Officer

    5 months ago


    Plymouth, United Kingdom Veesupportservices Ltd Full time

    OFFICIAL **CLERICAL OFFICER** Role Profile **Title **Clerical Officer **Grade **GRADE C **Reference**:N260 **Reports to**:Admin Support Manager or Agency Advisor/Team Manager/Practice Manager or some specialist functions **Work style **Office based hot-desk/touch down worker **Definition** **Job Type**:Customer Facing Worker **Primary purpose **...

  • Clerical Officer

    6 months ago


    Plymouth, United Kingdom University Hospitals Plymouth NHS Trust Full time

    An exciting opportunity has arisen for an enthusiastic, competent, and ambitious individual to join the ENT and Audiology department at UHP as a receptionist. This post is part of a professional team working in the ENT and Audiology departments. The key responsibility of this role is to provide clerical and reception cover for the clinics and ensure the...

  • Clerical Officer

    5 months ago


    Plymouth, United Kingdom The Recruitment Group Full time

    Job Title: **Clerical Officer** Location: PL1 45JX Pay Rate: £10.42 Hours: 8.30 AM to 4.30 PM Days: Monday to Friday Location: Plymouth, PL1 **Key Accountabilities** : - Providing administrative support as the point of front-facing client contact. - Handling and processing both manual and computerized information with utmost accuracy,...

  • Clerical Officer

    5 months ago


    Plymouth, United Kingdom University Hospitals Plymouth NHS Trust Full time

    A vacancy has arisen for a Clerical Officer in Cardiology at Derriford Hospital. The applicant will ideally have demonstrable experience in office practice. The post holder will provide administration support to the Cardiology Department under the supervision of the Office Team Leader and subsequently the Clinical Administration Manager. The post is...


  • Plymouth, United Kingdom University Hospitals Plymouth NHS Trust Full time

    The Specialist Paediatrics Team have a vacancy for 2 x Full Time Appointments Officer/Receptionists to work in our Children’s and Young People Outpatient Department, level 12. The post is interesting and varied and requires an ability to work as part of an Appointments Team. Training is provided for the various information technology systems used within...

  • Clerical Officer

    6 months ago


    Plymouth, United Kingdom University Hospitals Plymouth NHS Trust Full time

    Provide clerical support to the consultant and medical staff as required. Take appropriate action with regards to telephone calls from patients, GPs and other agencies using initiative, some of which require analysis, and guidance from the pathway coordinators, where needed. To trace notes to the patients next appointment (within the Trust and outside...

  • Gp Receptionist

    5 months ago


    Plymouth, United Kingdom Adelaide and St Levan Surgery Full time

    JOB TITLE: RECEPTIONIST REPORTS TO: RECEPTION SUPERVISOR **Job summary** Due to staff change we have a Receptionist vacancy based at our Adelaide Street site. This post is 37.5 hours per week full time or we would also consider 2 x part time posts to fill these hours. This would be on a fixed rota. If part time, flexibility to work overtime e.g. to cover...

  • Gp Receptionist

    6 months ago


    Plymouth, United Kingdom Adelaide and St Levan Surgery Full time

    JOB TITLE: RECEPTIONIST REPORTS TO: RECEPTION SUPERVISOR **Job summary** Due to staff change we have a Receptionist vacancy based at our Adelaide Street site. This post is 30 hours per week on a fixed rota. Flexibility to work overtime e.g. to cover for colleagues on annual leave is essential. Reception provide an efficient and effective receptionist...

  • Maternity Receptionist

    6 months ago


    Plymouth, United Kingdom University Hospitals Plymouth NHS Trust Full time

    We are seeking an enthusiastic a band 2 Maternity receptionist to work. The applicant will provide a comprehensive admin service to the department and assist the Nursing staff in the reception of patients and visitors to the Department. Liaise with midwives, midwifery support workers and community midwifery management to support the provision of high-quality...

  • Clerical Officer

    5 months ago


    Plymouth, United Kingdom University Hospitals Plymouth NHS Trust Full time

    We are currently looking for a Clerical Officer to work within the Outpatient Appointment Centre (OAC) with some availability to work from home where appropriate and approved by your line manager. The role will entail taking calls from patients to assist in booking outpatient appointments and dealing with any patient enquires that result from the calls....


  • Plymouth, United Kingdom Pureserviced Full time

    We are seeking a Receptionist / Customer service agent based primarily at the Imperial Hotel near Plymouth Hoe, with some shifts potentially being based at our other sites within the sea front area of the city The key responsibilities include: - Inspecting our properties prior to check in to ensure they are guest ready - Welcoming our guests when they...


  • Plymouth, United Kingdom University Hospitals Plymouth NHS Trust Full time

    The Specialist Paediatrics Team have a vacancy for a part time Appointments Officer/Receptionist to work in our Children’s and Young People Outpatient Department, level 12. The post is interesting and varied and requires an ability to work as part of an Appointments Team. Training is provided for the various information technology systems used within the...


  • Plymouth, Plymouth, United Kingdom University Hospitals Plymouth NHS Trust Full time

    Job SummaryWe are seeking a highly organized and detail-oriented Clerical Officer to join our Plastic Surgery Trauma Team at University Hospitals Plymouth NHS Trust.Main ResponsibilitiesProvide administrative support to the Plastic Surgery Trauma Team, including data collection and reporting.Collate and extract data required for audit and compliance...

  • Receptionist

    5 months ago


    Plymouth, United Kingdom Nuffield Health Full time

    HEAD OFFICE Receptionist Receptionist Plymouth Hospital | Customer | Permanent contract | Part time Up to £21,333 pro rata | Depending on experience 30 hours per week As the UK’s largest Healthcare Charity, we’re here to help look after the wellbeing of the nation. And as the face of Nuffield Health, you’ll help people feel at ease and find their...


  • Plymouth, United Kingdom University Hospitals Plymouth NHS Trust Full time

    We are seeking an enthusiastic Night receptionist to work within our busy Maternity Reception Department. The Maternity Reception Department operates on a 24/7 basis, which plays a key role in the smooth running of the entire service, both at Derriford Hospital and the numerous Community Midwifery Bases. The applicant will provide a comprehensive admin...

  • Gp Receptionist

    6 months ago


    Plymouth, United Kingdom Adelaide & St Levan Surgery Full time

    **JOB DESCRIPTION JOB TITLE**: RECEPTIONIST REPORTS TO: RECEPTION SUPERVISOR Job summary: The purpose of the role is to: Offer general assistance to the practice team and project a positive and friendly image to patients and other visitors, either in person or via the telephone Receive, assist and direct patients in accessing the appropriate service or...

  • Clerical Officer

    5 months ago


    Plymouth, United Kingdom University Hospitals Plymouth NHS Trust Full time

    To receive and welcome patients and relatives to the department and direct to appropriate waiting area. To compile and sort patient clinic attendance sheets and be responsible for checking that the clinics have been received into Reception. To ensure the patients details are up to date on both the computer system and update front sheets and labels of Health...


  • Plymouth, United Kingdom University Hospitals Plymouth NHS Trust Full time

    The Specialist Paediatrics Team have a vacancy for a part time Appointments Officer/Receptionist to work in our Children’s and Young People Outpatient Department, level 12. The post is interesting and varied and requires an ability to work as part of an Appointments Team. Training is provided for the various information technology systems used within the...

  • Clerical Officer

    6 months ago


    Plymouth, United Kingdom University Hospitals Plymouth NHS Trust Full time

    The jobholder would be trained on the job through a combination of instruction and practice and by attending Casenote, Data Protection and iPM training To compile and sort patient clinic attendance sheets To receive and welcome patients to the department and direct to appropriate waiting area To ensure the patients details are up to date on both the computer...

  • Icu Clerical Officer

    6 months ago


    Plymouth, United Kingdom University Hospitals Plymouth NHS Trust Full time

    We are looking to recruit a Clerical Officer to join our innovative, multi-disciplinary Critical Care Team. The Critical Care area includes the Intensive Care wards of Penrose and Pencarrow, Education and Acute Care Teams. We are looking for an enthusiastic individual to join our team. The duties of the post holder will involve providing administrative...