Maternity Receptionist

We are seeking an enthusiastic a band 2 Maternity receptionist to work. The applicant will provide a comprehensive admin service to the department and assist the Nursing staff in the reception of patients and visitors to the Department. Liaise with midwives, midwifery support workers and community midwifery management to support the provision of high-quality care. To work in collaboration with staff in other areas of the Care Group and Trust to facilitate a streamline service for patients. This is a part time position.

**Preference will be given to internal Trust staff, as well as ‘Priority’ and 'At Risk' status including NHS At Risk staff throughout Devon who are able to display recent relevant experience as dictated by the Person Specification.**

Provide and deliver a high standard of a full clerical service to the ward using a varied range of work procedures, many of which are non-routine, requiring a level of theoretical proven knowledge.
- Take part in the Maternity Reception rota to cover 24/7
- Answer the Message Handling Telephone and refer calls to the relevant member of staff as appropriate. When responding to these calls, be able to use own initiative and make appropriate decisions.
- Provide administration and reception duties (booking appointments for clinic, classes, tours, inductions and operations)
- Answer telephone queries from G.P.’s, patients and visitors
- Receive and deal with confidential telephone enquiries
- Receive and distribute mail accordingly
- Prepare hospital notes for outpatient clinics and preparing inpatient notes.
- Perform clerical duties as required, e.g. filing notes/reports
- Registering new patients (including new borns) on to iPMS, ensuring double registration does not occur.
- Booking clinics (when required) and inputting other clinical data as required
- Relaying COVID pre op information to patients
- Tracing and ordering patients’ notes using iPMS
- Provide a point of contact as stated within the Trust’s major incident plan
- Record patients’ clinic outcomes
- Admit, transfer and discharge patients using iPMS
- Keeping SALUS up to date with patients and ward information
- Administer lone working policy for children’s community nursing team during out of office hours
- Maintain the midwifery bank as instructed
- In line with Trust procedures able to use initiative and contact appropriate department for urgent situations eg, call cardiac arrest team/call security
- Required to cover colleagues during times of absence
- Ensure patients and visitors to the Maternity Unit are greeted in a professional manner
- Follow procedure for requesting transport
- To assist line manager in training other members of staff, as requested and cover opposing areas if needed