Clerical Officer

6 months ago


Plymouth, United Kingdom University Hospitals Plymouth NHS Trust Full time

Provide clerical support to the consultant and medical staff as required. Take appropriate action with regards to telephone calls from patients, GPs and other agencies using initiative, some of which require analysis, and guidance from the pathway coordinators, where needed. To trace notes to the patients next appointment (within the Trust and outside Trusts) efficiently or to trace them back to Bush Park in the appropriate manner. To arrange for copies of clinic letters to be forwarded to Surgeries or departments in an orderly and efficient manner.

Frequent requirement for concentration where the work pattern is not predictable Maintain an efficient filing system for easy retrieval of documents. Required to cover Mayflower ward during ward clerk absence and other areas of the Medicine cluster during annual leave/sickness and adapt to their work place and individual differential layouts. To maintain confidentiality at all times and adhere to other Trust policies and procedures and implement any changes to the daily routine. Proactively support and enhance the continual quality initiative ensuring a quality first approach to all aspects of work.

To provide non-clinical advice to patients and relatives regarding admission and appointment details. Prioritise own workload meeting requirements of pathway coordinators and clinical admin manager Liaise; report, document and present data collected using appropriate computer software to achieve effective results. Sorting and dealing with all correspondence i.e. internal/external post including faxes.


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