![Ministry of Defence](https://media.trabajo.org/img/noimg.jpg)
Dio - Administration Officer
3 months ago
**Details**:
**Reference number**:
- 287581**Salary**:
- £22,758- + Civil Service Pension with an average employer contribution of 27% and additional benefits.**Job grade**:
- Administrative Officer**Contract type**:
- Permanent**Business area**:
- MOD - Defence Infrastructure Organisation - COO - Technical Services - Security Services Group**Type of role**:
- Administration / Corporate Support
- Operational Delivery**Working pattern**:
- Flexible working, Full-time**Number of jobs available**:
- 1Contents
Location
About the job
**Benefits**:
Things you need to know
Location
- Defence Academy, Shrivenham Swindon SN6 8LAAbout the job
**Job summary**:
Do you want to work for the Defence Infrastructure Organisation (DIO) and care for the Defence Estate? DIO enables Defence to live, work, train and deploy, all with sustainability in mind. From net carbon zero accommodations to runways for the F35 fighter jets; our outputs are unique in the UK and across the globe
**Job description**:
- The Security Services Group (SSG) provides specialist electronic and physical security advice, compliance. assurance and services to areas of the public sector that require the highest levels of security protection. SSG is the Government’s provider of expert design, installation and maintenance of the highest accredited security systems using both “in-house produced products and those commercially produced and approved for use on the government estate.
- Comprising of around 230 civil servants and based at locations throughout the UK and Overseas, SSG’s services are provided to the most sensitive Defence and Government sites.
- The post holder will provide administration support to the South West Operations team in relation to the installation & maintenance of security systems ensuring a professional, efficient & cost-effective service is delivered to SSG’s customers. The successful applicant will be the point of contact for customer call outs, logging of calls on SSG maintenance system (CASH); allocating calls to SZ4 Technicians, closing jobs, quoting customers and raising invoicing to clients in accordance with desk notes; raising requisitions for goods (parts/access hire/clothing/PPE etc.); input of operations’ staff time sheets onto the SSG finance system (SAGE); filing; project archiving & general office administration.
- The position advertised will be based at Shrivenham Defence Academy. There will also be occasional requirements to travel and work within the various SSG offices as part of the role. You will be provided with the use of a hire or “pool” vehicle or car share for travel, together with opportunities for overtime and travelling time depending on business needs.
- Other benefits include:
- Access to Defence Discount Service
- Specsavers eye test vouchers
- Access to the Civil Service Sports Club (CSSC) (fees apply)
- Access to the Civil Service Club in London (fees apply)
- Continuous professional development
- Laptop and mobile phone
**About DIO**
**View our YouTube video to see more about our work**
**Person specification**:
- Support the Operations Team in efficient tracking of Installation, Maintenance Jobs & Site records.
- Raising invoicing to customers in accordance with desk notes & relevant contracts and/or Service Level Agreements (SLAs).
- Raising requisitions using SSG’s E-Reqs system in respect of parts, access hire, clothing/PPE and calibration of test equipment.
- Receipting of goods/services received on E-Reqs system.
- Input approved timesheets onto finance system (SAGE) for operations’ staff.
- Support the Operations Team in the efficient running of the regional office (CASH)
- Point of contact for customer call outs (including Facilities Management Companies and OGDs)
- Logging calls onto CASH system & allocating calls to Field Technicians (FTs)
- Closing jobs on CASH system, provide quotes to customers
- Follow-up action on customers for outstanding covering orders for call outs
- Logging calls onto customer AMS system & updating maintenance activities
- Job enquiries - provide updates to customers as required on outstanding/completed jobs
- Follow-up action on FTs for delayed/late reports/dockets
- Providing filing and archiving duties, maintaining SSG Project Documentation Received Records
- On site day to day liaison with customers.
- Equipment serviceability point of contact, i.e. laptop, sim card and mobile phone.
- Ordering periodic consumables for the Engineers i.e. vehicle oil, ADBLUE, CCTV cleaning equipment.
- Attend project meetings and take minutes/record of decisions
**Desirable Experience & Skills**
Experience: Fluent in Office Suite of products
**Licences**:
- Driving a vehicle is a requirement of the job and therefore a full driving licence is required.
- The post holder will be required to occasionally travel to support the Operations Team from other business areas within SSG which are not easily accessible by public transport.**Beha
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