Business Services Operations Manager

3 weeks ago

Swindon, Swindon, United Kingdom Defence Infrastructure Organisation Full time
Overview

The Defence Infrastructure Organisation (DIO) specializes in providing expert security guidance, compliance, and assurance to sectors of the public domain that necessitate top-tier security measures. As the Government's premier provider, we focus on the design, installation, and upkeep of both bespoke in-house security systems and highly accredited commercial solutions across government properties.

As part of a dedicated team of 230 professionals, we deliver comprehensive life support services to UK Defence and Government locations both domestically and internationally.

Key Responsibilities

Recruitment Leadership:

Oversee the complete recruitment lifecycle:
  • Collaborate with line managers to ensure all job descriptions and advertising templates are up-to-date and standardized.
  • In partnership with line managers, draft and submit recruitment requests on the appropriate online platforms.
  • Act as the primary contact for the Career Transition Partnership, including posting new job openings to reach transitioning armed forces personnel.
  • Assist line managers throughout the selection and interview processes.
  • Coordinate with Defence Business Services recruiting and onboarding teams.
  • Work alongside line managers to facilitate the effective onboarding and integration of new hires.
  • Engage with senior management to identify workforce requirements and devise strategies for attracting and retaining exceptional talent.
Strategic Workforce Planning:

Lead the development of a workforce model for the DIO:
  • Ensure the accuracy of the existing workforce model used for forecasting future staffing needs.
  • Evaluate current and alternative workforce models to identify opportunities for enhancement or innovation.
  • Provide strategic workforce planning advice and influence at both business and directorate levels, supporting organizational change initiatives.
  • Establish strong connections with Workforce Planning leads across the Security Directorate to align efforts.
Management Information:

Maintain and communicate essential business information, including:
  • Mandatory training compliance.
  • Nominal roll updates.
  • Organizational charts (utilizing MS Visio).
  • Ad hoc reporting as necessary, such as annual report completions and leave balances.
  • Contributions to monthly Customer Delivery Committee reports.
  • Input for monthly Security Directorate Senior Leaders Team presentations.
Workforce Support:

This role requires a solid understanding of MoD CivHR principles and the ability to cultivate effective relationships with stakeholders at all organizational levels. Responsibilities include:
  • Serve as the primary contact for day-to-day workforce inquiries with the DIO's HR Business Partner.
  • Collaborate with line managers to address employee concerns and ensure adherence to company policies.
  • Lead the annual review of the Market Skills Allowance in conjunction with the HR Business Partner.
  • Manage the responsibility allowances tracker and financial reviews.
  • Act as a member and secretary for the DIO's HR Working Group.
Behaviors

During the selection process, candidates will be evaluated on the following behaviors:
  • Changing and Improving
  • Communicating and Influencing
  • Working Together
  • Making Effective Decisions
Benefits

In addition to a competitive salary, the Ministry of Defence contributes significantly towards your participation in the Civil Service Defined Benefit Pension scheme. Benefits include:
  • Tailored learning and development opportunities
  • Flexible working arrangements
  • A culture that promotes inclusion and diversity
  • A Civil Service pension with an average employer contribution of 27%
  • 25 days of annual leave, increasing to 30 days after five years of service
  • Enhanced parental leave
  • Access to various discount services
  • Eye test vouchers
  • Access to sports clubs and facilities
Some roles may offer a blend of office and remote work, subject to business needs. This is a non-contractual arrangement, with a minimum expectation of 60% office attendance. Further details can be discussed with the Vacancy Holder.

All applicants should be aware of the Ministry of Defence's commitment to providing a safe and healthy work environment, including policies on smoking and tobacco use.

The selection process will utilize Success Profiles to assess candidates based on their behaviors and experiences, ensuring a fair and equitable recruitment process.

  • Business Services Operations Manager

    3 weeks ago

    Swindon, Swindon, United Kingdom Defence Infrastructure Organisation Full time

    OverviewThe Defence Infrastructure Organisation (DIO) is a leader in providing specialized security guidance, compliance, and assurance to public sector entities that necessitate the utmost security measures. Our expertise lies in the design, installation, and maintenance of tailored in-house security systems and top-tier commercial products across...

  • Unlock Opportunities in Public Sector Business Services

    5 days ago

    Swindon, Swindon, United Kingdom UK Shared Business Services Ltd Full time

    About UKSBSUK Shared Business Services Ltd (UKSBS) is a leading public sector business service provider, dedicated to delivering exceptional services to our customers. We are committed to innovation, customer satisfaction, and employee development.Apprenticeship OpportunitiesWe offer a range of apprenticeship opportunities across multiple business areas,...

  • Unlock Opportunities in Public Sector Business Services

    4 days ago

    Swindon, Swindon, United Kingdom UK Shared Business Services Ltd Full time

    About UKSBSUK Shared Business Services Ltd (UKSBS) is a leading public sector business service provider, dedicated to delivering exceptional services to our customers. We are committed to innovation, customer satisfaction, and employee development.Apprenticeship OpportunitiesWe offer a range of apprenticeship opportunities across multiple business areas,...

  • Business Services Manager

    5 days ago

    Swindon, Swindon, United Kingdom Defence Infrastructure Organisation Full time

    Job DescriptionThis is a challenging and rewarding role that requires a high level of expertise in business operations and management. As a Business Services Manager, you will be responsible for overseeing the smooth operation of various assignments, including recruitment, strategic workforce planning, management information reporting, and workforce support...

  • Area Operations Manager

    6 days ago

    Swindon, Swindon, United Kingdom Amazon UK Services Ltd. Full time

    About the Role:We are seeking a highly skilled and experienced Area Operations Manager to join our team at Amazon UK Services Ltd. As an Area Operations Manager, you will be responsible for leading a large and diverse team to ensure that our area of the business operates efficiently and effectively.Key Responsibilities:Lead a Team: You will be responsible...

  • Operational Excellence Facilitator

    3 weeks ago

    Swindon, Swindon, United Kingdom UK Shared Business Services Ltd Full time

    Lean Transformation Specialist Partnerships & Change Hybrid Working Options Available Competitive Salary: £40,175 - £50,677 DOE UK Shared Business Services Ltd (UKSBS) is a premier public sector shared service organization dedicated to delivering exceptional HR, Payroll, Finance, Procurement, and IT services to our partners. We take pride in our...

  • Financial Operations Analyst

    3 weeks ago

    Swindon, Swindon, United Kingdom UK Shared Business Services Ltd Full time

    Position: Finance Analyst – Non-Current Assets Department: Finance Operations Location: Hybrid working options available Salary: £25,637 UK Shared Business Services Ltd (UKSBS) is a public sector shared service centre dedicated to delivering exceptional HR, Payroll, Finance, Procurement, and IT services to our partners. We take pride in our role in...

  • Business Services Operations Manager

    3 weeks ago

    Swindon, Swindon, United Kingdom Defence Infrastructure Organisation Full time

    OverviewThe Defence Infrastructure Organisation (DIO) specializes in providing expert security guidance, compliance, and assurance to public sector entities that demand the utmost security measures. As the leading provider for the Government, we focus on the design, installation, and maintenance of tailored in-house security systems as well as highly...

  • Business Services Manager

    2 days ago

    Swindon, Swindon, United Kingdom Defence Infrastructure Organisation Full time

    Job DescriptionThis is a challenging and rewarding role that requires a high level of organizational skills and attention to detail. As a Business Services Manager, you will be responsible for overseeing the smooth operation of various assignments, including recruitment, strategic workforce planning, management information reporting, and workforce support...

  • Business Services Manager

    2 days ago

    Swindon, Swindon, United Kingdom Defence Infrastructure Organisation Full time

    Job DescriptionThis is a challenging and rewarding role that requires a high level of organizational skills and attention to detail. As a Business Services Manager, you will be responsible for overseeing the smooth operation of various assignments, including recruitment, strategic workforce planning, management information reporting, and workforce support...

  • Financial Operations Analyst

    3 weeks ago

    Swindon, Swindon, United Kingdom UK Shared Business Services Ltd Full time

    Position: Finance Analyst – Non-Current Assets Department: Finance Operations Location: Hybrid working options available Salary Band: £25,637 UK Shared Business Services Ltd (UKSBS) is a leading public sector shared service provider, delivering high-quality HR, Payroll, Finance, Procurement, and IT services to our partners. We take pride in our role in...

  • Financial Operations Analyst

    3 weeks ago

    Swindon, Swindon, United Kingdom UK Shared Business Services Ltd Full time

    Position: Finance Analyst – Non-Current Assets Department: Finance Operations Location: Hybrid working options available Salary: Band C: £25,637 UK Shared Business Services Ltd (UKSBS) is a public sector shared service centre dedicated to delivering high-quality HR, Payroll, Finance, Procurement, and IT services to our partners. We take pride in our role...

  • Service Operations Manager

    3 weeks ago

    Swindon, Swindon, United Kingdom 911 Staffing Ltd Full time £45,000

    Position Overview:911 Staffing Ltd is currently seeking a Service Operations Manager to oversee a dynamic workshop environment within a reputable Commercial Vehicle Dealership.This role involves leading a bustling workshop and collaborating closely with the Sales Team to ensure that vehicles are maintained to the highest standards and are promptly ready for...

  • Service Operations Manager

    3 weeks ago

    Swindon, Swindon, United Kingdom Tru Talent Full time £45,000

    Position: Service Operations ManagerWorking Hours: 45 Hours Per Week, Monday - Friday (Saturdays if required)Compensation: Bonus opportunity worth £10,000 PA, 28 Days Holiday, Pension Scheme, TrainingOverview:Our organization is seeking to appoint a Service Operations Manager for our facility to ensure the effective and efficient delivery of outstanding...

  • Area Manager

    17 hours ago

    Swindon, Swindon, United Kingdom Amazon UK Services Ltd. Full time

    About the RoleAs an Area Manager at Amazon UK Services Ltd., you will play a critical role in ensuring the smooth operation of our Fulfilment Centres. You will be responsible for leading a team of professionals who are dedicated to delivering exceptional customer service and maintaining the highest standards of safety and quality.Key ResponsibilitiesLead a...

  • Area Manager

    20 hours ago

    Swindon, Swindon, United Kingdom Amazon UK Services Ltd. Full time

    About the RoleAs an Area Manager at Amazon UK Services Ltd., you will play a critical role in ensuring the smooth operation of our Fulfilment Centres. You will be responsible for leading a team of professionals who are dedicated to delivering exceptional customer service and maintaining the highest standards of safety and quality.Key ResponsibilitiesLead a...

  • Deputy Service Manager

    2 days ago

    Swindon, Swindon, United Kingdom Voyage Care Ltd Full time

    Job Summary:Voyage Care Ltd is seeking a highly skilled Deputy Service Manager to join our team. As a Deputy Service Manager, you will play a key role in supporting the Service Manager in the day-to-day operations of our services.Key Responsibilities:Support the Service Manager in the management of staff, including recruitment, training, and performance...

  • Deputy Service Manager

    2 days ago

    Swindon, Swindon, United Kingdom Voyage Care Ltd Full time

    Job Summary:Voyage Care Ltd is seeking a highly skilled Deputy Service Manager to join our team. As a Deputy Service Manager, you will play a key role in supporting the Service Manager in the day-to-day operations of our services.Key Responsibilities:Support the Service Manager in the management of staff, including recruitment, training, and performance...

  • Food Service Operations Manager

    3 weeks ago

    Swindon, Swindon, United Kingdom Aramark Full time

    Food Service Operations ManagerWe are excited to present an opportunity for a Food Service Operations Manager to join our esteemed organization. In this role, you will be responsible for supervising various culinary operations and guiding a talented team.We seek a Food Service Operations Manager with robust leadership and interpersonal skills, someone who is...

  • Lift Service Operations Manager

    2 days ago

    Swindon, Swindon, United Kingdom Professional Technical Ltd Full time

    Job Summary: Professional Technical Ltd is seeking a highly skilled and experienced Lift Service and Repairs Manager to join their team. As a key member of the company, you will be responsible for leading the service and repair operations of the company's lift fleet.Key Responsibilities:Lead and manage a team of lift engineers and technicians to ensure...