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Business Services Manager

2 months ago

Swindon, Swindon, United Kingdom Defence Infrastructure Organisation Full time
Job Description

This is a challenging and rewarding role that requires a high level of organizational skills and attention to detail. As a Business Services Manager, you will be responsible for overseeing the smooth operation of various assignments, including recruitment, strategic workforce planning, management information reporting, and workforce support projects.

Key Responsibilities:
  • Recruitment Lead:
    • Drive the end-to-end recruitment process, working closely with line managers to ensure all job descriptions and job advert templates are current and standardized.
    • Collaborate with line managers to write and upload recruitment requests onto the Civil Services Jobs online platform.
    • Be the point of contact for the Career Transition Partnership (CTP), including uploading new vacancies onto the CTP website to reach those leaving the armed forces.
    • Assist line managers with the sift and interview process.
    • Liaise directly with Defence Business Services (DBS) recruiting & onboarding teams.
    • Partner with line managers to ensure effective onboarding and integration of new employees.
    • Collaborate with Higher Management Group (HMG) and line managers to identify workforce needs and develop strategies for attracting and retaining top talent.
  • Strategic Workforce Planning (SWfP):
    • Lead the development of a workforce model for the Defence Infrastructure Organisation's workforce.
    • Review and maintain the accuracy of existing workforce models used by the HMG to assist in forecasting future resourcing requirements.
    • Assess existing and alternative workforce models, exploring opportunities to improve or introduce new models, as applicable.
    • Work with AH Business Services and DH Business Services to provide SWfP advice and influence at business and directorate level, supporting organizational change activity and providing insights to support decisions.
    • Develop strong links with Workforce Planning leads across the Security Directorate to ensure that this work is aligned with similar work already being undertaken.
  • Management Information:
    • Regularly maintain and communicate business information, including:
    • Mandatory training.
    • Nominal roll.
    • Organisational charts (using MS Visio).
    • Ad hoc reports as required, such as annual report completions, annual leave balances, and absence-related information.
    • Input to monthly Customer Delivery Committee (CDC) return.
    • Input to monthly Security Directorate Senior Leaders Team (SLT) slide deck.
  • Workforce Support:
    • Understand MoD CivHR principles and practices, as well as the ability to develop and maintain effective relationships with stakeholders at all levels of the organization.
    • Be the business point of contact with Defence Infrastructure Organisation's HR Business Partner (HRBP) for day-to-day workforce issues and enquiries.
    • Partner with line managers to address employee issues and ensure compliance with company policies and procedures.
    • Lead for Defence Infrastructure Organisation's Market Skills Allowance (MSA) annual review with HRBP.
    • Lead for responsibility allowances tracker and Finance reviews.
    • Member and secretary for Defence Infrastructure Organisation's HR Working Group.
Behaviours:
  • Changing and Improving
  • Communicating and Influencing
  • Working Together
  • Making Effective Decisions
Benefits:
  • Learning and development tailored to your role
  • An environment with flexible working options
  • A culture encouraging inclusion and diversity
  • A Civil Service pension with an average employer contribution of 27%
  • 25 days annual leave rising (1 day per year) to 30 days upon completion of 5 years service
  • Enhanced parental leave
  • Access to Defence Discount Service
  • Specsavers eye test vouchers
  • Access to the Civil Service Sports Club (CSSC) (fees apply)
  • Access to the Civil Service Club in London (fees apply)
  • Most sites have free car parking, Sports & Social Clubs, Gym, on-site shops, and subsidised canteens