Customer Service/orders Administrator
2 weeks ago
**Our client in Altringham is looking to recruit a Customer Service/Order Administrator for their role based out of their busy office.**
**Main Responsibilities**:
- Customer Service
- Sales orders processing in ERP System (Direct deliveries & Warehouse deliveries / collections
- Cooperation with HQ (ALU PL) regarding daily orders/delivery schedules
- Cooperation with SM ( Sales Manager) regarding customers’ needs and products
- Customer claims processing
- Perform other general duties as needed
- **This role includes**:
**Customer Service**
- Maintaining a positive, empathetic and professional attitude toward customers always.
- Responding promptly to customer inquiries.
- Communicating with customers through various channels.
- Managing large amounts of incoming calls.
- Building sustainable relationships of trust through open and interactive communication.
- Go the extra mile to engage customers.
**Sales orders processing (Direct deliveries & Warehouse deliveries / collections)**
- Processing Customers Orders in ERP System
- Advising customers on delivery / collection / stock / times etc.
- Communicating with customers about their orders, including any delays or changes in delivery.
- Checking product availability for customer orders and order items with Procurement & GDS Coordinator, if necessary, to satisfy the customer.
- Checking account balance / terms of sale / credit limits before collection / deliveries.
- Issuing invoices and credit notes.
- Answering questions about warranties or terms of sale.
- Assisting financial department with customers on accounting enquiries or flagged. accounting issues raised by the customer.
- Maintaining thorough and accurate customer service records.
- Working as part of the sales team to drive positive company sales results.
**Cooperation with HQ ALU PL regarding daily orders/delivery schedules**
- Sending orders to ALU PL within appropriate time frame.
- Liaising with ALU PL regarding deliveries time.
- Reporting stilages for collection from client.
- Updating ALU PL team with any changes regarding orders / address for delivery/ relevant contact details.
**Cooperation with Sales Manager regarding customers’ needs and products**
- Recommend potential products or services to SM by collecting customer information.
- Identify and assess customers' needs to achieve satisfaction.
- Provide accurate, valid and complete information by using the right methods/tools.
**Customer claims processing**
- Handle complaints provide appropriate solutions and alternatives within the time limits and follow up to ensure solution.
**Perform other general duties as needed**
- Advising on company information.
- Communicating and coordinating with colleagues as necessary.
- Performing other tasks if needed.
**Hours and rate of pay**:
- Monday to Friday 9am-5pm
- Pay is £21-£23k depending on experience
**Job Types**: Full-time, Permanent
**Salary**: £21,000.00-£23,000.00 per year
**Benefits**:
- Casual dress
- Company pension
Schedule:
- Day shift
- Monday to Friday
Ability to commute/relocate:
- Altrincham, Greater Manchester: reliably commute or plan to relocate before starting work (required)
**Experience**:
- customer service: 2 years (required)
- ERP systems: 2 years (required)
Work Location: In person
Reference ID: RA000017
-
Customer Service/orders Administrator
3 weeks ago
Altrincham, United Kingdom Recruitment Solutions Bury Full time**Our client in Altringham is looking to recruit a Customer Service/Order Administrator for their role based out of their busy office.** **Main Responsibilities**: - Customer Service - Sales orders processing in ERP System (Direct deliveries & Warehouse deliveries / collections - Cooperation with HQ (ALU PL) regarding daily orders/delivery schedules -...
-
Customer Service Administrator
2 weeks ago
Altrincham, Trafford, United Kingdom Page Personnel Secretarial & Business Support Full timeAs an Customer Service Administrator you will be responsible for liaising with clients and suppliers, effectively processing data and managing timescales of installations.Client DetailsOur client is a well-established telecommunications provider to a wide UK customer base and they are now looking to expand their team with a Customer Service Administrator in...
-
Administrator / Customer Service Administration
3 weeks ago
Altrincham, United Kingdom AWD Recruitment Limited Full timeAdministrator / Customer Service Administration Assistant with good administrative, organisational, communication and customer services skills, who is also proficient is Microsoft Office is required for well-established company based in Altrincham, Greater Manchester. **SALARY**: £21,652 per annum + Benefits **LOCATION**: Altrincham, Greater Manchester,...
-
Administrator / Customer Service Administration
2 weeks ago
Altrincham, Trafford, United Kingdom AWD Recruitment Limited Full timeAdministrator / Customer Service Administration Assistant with good administrative, organisational, communication and customer services skills, who is also proficient is Microsoft Office is required for well-established company based in Altrincham, Greater Manchester.SALARY: £21,652 per annum + BenefitsLOCATION: Altrincham, Greater Manchester, North West...
-
Customer Service Administrator
1 month ago
Altrincham, United Kingdom Page Personnel Full timeGreat working culture and career prospects on offer! - Excellent working patterns - NO WEEKENDS! **About Our Client**: Our client is a leading facility management business and they are looking for a Customer Service Administrator to join their Altrincham team. As a Customer Service Administrator you will: - Supporting the wider help-desk team in...
-
Customer Service Administrator
2 weeks ago
Altrincham, United Kingdom Platinum Financial Recruitment Full time**LOCATION** **Altrincham** **SALARY** **£25000 - £25000** **JOB TYPE** **Permanent** **REF** **EW2402-78_1709155201** **Customer Service Administrator** **£25,000 + Benefits** **Altrincham** This is a place where you will be for the next 10 years still enjoying your role and career and loving being amongst the incredible team. I’m not just...
-
Customer Service Administrator
2 weeks ago
Altrincham, Trafford, United Kingdom Page Personnel Full timeGreat working culture and career prospects on offer Excellent working patterns NO WEEKENDSAbout Our Client:Our client is a leading facility management business and they are looking for a Customer Service Administrator to join their Altrincham team.As a Customer Service Administrator you will:Supporting the wider help-desk team in responding to all general...
-
Customer Service Advisor
3 weeks ago
Altrincham, United Kingdom A.M. Auto's Commercial Servicing and Repairs Full timeCustomer Specialist Advisor **Duties**: - Perform general clerical duties, including photocopying, scanning, and filing documents. - Organize and maintain physical and digital files and records. - Proofread documents for errors and inconsistencies on service sheets and job cards daily. - Assist with daily planning and coordination of techs given out works...
-
Customer Service Coordinator
2 weeks ago
Altrincham, Trafford, United Kingdom Page Personnel Secretarial & Business Support Full timeWork for an well know company as a Customer Service Coordinator within the utilities industry.Client DetailsA well known client working with in the utilities industry.Description Be a single point of contact for our customers and suppliers. Process and tracking orders keeping customers updates. Comfortable on the phones. Have a proactive approach to...
-
Office Administrator/customer Service
2 weeks ago
Altrincham, United Kingdom The Safety Group Limited ta Spectra Safety Full timeH&S Consultancy business based in Altrincham requires Health and Safety Administrator to join our team. Requirements of our Health & Safety Administrator - Experienced administrator - Good level of IT literacy and knowledge of Microsoft office, training will be provided on our internal systems. - Excellent organisational skills and attention to detail...
-
Administrator/customer Service
3 weeks ago
Altrincham, United Kingdom Prestige Recruitment Group Full time**Administrator/Customer Service** **Are you looking for temp work in the new year?** Starting on the 9th of January for four weeks this is a busy role working as part of a friendly and helpful team. You will be contacting homeowners to arrange for an engineer to visit their property to undertake work. You will need to keep the systems updated and use...
-
Customer Service Coordinator
3 weeks ago
Altrincham, United Kingdom Page Personnel Secretarial & Business Support Full timeThe Customer Service Coordinator will play a key role completing administrative tasks which provide an important link between all stakeholders, ensuring the Company delivers an excellent customer experience and achieves objectives. **Client Details** Based in Altrincham, Manchester this client is now looking for a Customer Service Coordinator to maintain...
-
Customer Service Coordinator
2 weeks ago
Altrincham, Trafford, United Kingdom Page Personnel Full timeGreat career progression opportunities. Nice working environment.About Our Client:A well known client working with in the utilities industry. Be a single point of contact for our customers and suppliers. Process and tracking orders keeping customers updates. Comfortable on the phones. Have a proactive approach to administrative tasks. Keep all customer and...
-
Customer Service Administrator
2 weeks ago
Altrincham, Trafford, United Kingdom Page Personnel - UK Full timeGreat business that can offer great career prospects Great working patterns and work cultureAbout Our Client:Our client is a leading facility management business and they are looking for a Customer Support Coordinator to join their Altrincham team.As a Customer Support Coordinator you will:Supporting the wider help-desk team in responding to all general...
-
Customer Service Advisor
2 weeks ago
Altrincham, Trafford, United Kingdom A.M. Auto's Commercial Servicing and Repairs Full timeCustomer Specialist AdvisorDuties: Perform general clerical duties, including photocopying, scanning, and filing documents. Organize and maintain physical and digital files and records. Proofread documents for errors and inconsistencies on service sheets and job cards daily. Assist with daily planning and coordination of techs given out works and getting...
-
Customer Service Advisor
3 weeks ago
Altrincham, United Kingdom A.M. Auto's Commercial Servicing and Repairs Full time**About us** We are professional and agile. Our work environment includes: - Modern office setting - Food provided Front Desk Receptionist **Duties**: - Greet and welcome visitors in a friendly and professional manner - Answer and direct phone calls to the appropriate department or individual - Provide general administrative support, such as filing,...
-
Client Services Administrator
3 weeks ago
Altrincham, United Kingdom Capstone Financial Full time**Position Summary** Due to continued growth, Capstone Financial is seeking a Client Administrator to join our busy administration team based in the Altrincham area. **Role Purpose** Supporting the adviser team and the wider operation, ensuring that new business cases are processed effectively; whilst maintaining a timely turnaround and high level of...
-
Order Processor
4 weeks ago
Altrincham, United Kingdom NEU Projects Full time**About us** NEÜ projects have had an unprecedented start to their business, we started trading in Jan-23 and already need to add more talented people to our team. We are offering full house projects, meaning we not only design amazing kitchens, we also design bathrooms, walk-in wardrobe solutions, cinemas, gyms, bedrooms in fact every room within the home...
-
Customer Service Advisor
2 weeks ago
Altrincham, United Kingdom Artificial Living Ltd Full time**Job Title**: Customer Service and Administrative Assistant **Salary**: £16,500 **Company**: Artificial Living **Location**: Hale, Manchester **Employment Type**: Part-Time (25 hours per week) **Working Hours**: Monday to Friday, 10:00 AM to 4:00 PM **About Us**: Artificial Living is a leading supplier of composite cladding, acoustic wall...
-
Customer Service
2 weeks ago
Altrincham, Trafford, United Kingdom Page Personnel Full timeWell established client. Autonomous Role.About Our Client:This role is responsible for providing administrative support for all aspects of the work of the People function, to ensure the provision of a quality HR support and advice service to all employees throughout the employee journey, and supporting in the delivery of the people and culture strategy. The...