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Customer Service/orders Administrator

7 months ago

Altrincham, United Kingdom Recruitment Solutions Bury Full time

**Our client in Altringham is looking to recruit a Customer Service/Order Administrator for their role based out of their busy office.**

**Main Responsibilities**:

- Customer Service
- Sales orders processing in ERP System (Direct deliveries & Warehouse deliveries / collections
- Cooperation with HQ (ALU PL) regarding daily orders/delivery schedules
- Cooperation with SM ( Sales Manager) regarding customers’ needs and products
- Customer claims processing
- Perform other general duties as needed

**This role includes**:
**Customer Service**
- Maintaining a positive, empathetic and professional attitude toward customers always.
- Responding promptly to customer inquiries.
- Communicating with customers through various channels.
- Managing large amounts of incoming calls.
- Building sustainable relationships of trust through open and interactive communication.
- Go the extra mile to engage customers.

**Sales orders processing (Direct deliveries & Warehouse deliveries / collections)**
- Processing Customers Orders in ERP System
- Advising customers on delivery / collection / stock / times etc.
- Communicating with customers about their orders, including any delays or changes in delivery.
- Checking product availability for customer orders and order items with Procurement & GDS Coordinator, if necessary, to satisfy the customer.
- Checking account balance / terms of sale / credit limits before collection / deliveries.
- Issuing invoices and credit notes.
- Answering questions about warranties or terms of sale.
- Assisting financial department with customers on accounting enquiries or flagged. accounting issues raised by the customer.
- Maintaining thorough and accurate customer service records.
- Working as part of the sales team to drive positive company sales results.

**Cooperation with HQ ALU PL regarding daily orders/delivery schedules**
- Sending orders to ALU PL within appropriate time frame.
- Liaising with ALU PL regarding deliveries time.
- Reporting stilages for collection from client.
- Updating ALU PL team with any changes regarding orders / address for delivery/ relevant contact details.

**Cooperation with Sales Manager regarding customers’ needs and products**
- Recommend potential products or services to SM by collecting customer information.
- Identify and assess customers' needs to achieve satisfaction.
- Provide accurate, valid and complete information by using the right methods/tools.

**Customer claims processing**
- Handle complaints provide appropriate solutions and alternatives within the time limits and follow up to ensure solution.

**Perform other general duties as needed**
- Advising on company information.
- Communicating and coordinating with colleagues as necessary.
- Performing other tasks if needed.

**Hours and rate of pay**:

- Monday to Friday 9am-5pm
- Pay is £21-£23k depending on experience

**Job Types**: Full-time, Permanent

**Salary**: £21,000.00-£23,000.00 per year

**Benefits**:

- Casual dress
- Company pension

Schedule:

- Day shift
- Monday to Friday

Ability to commute/relocate:

- Altrincham, Greater Manchester: reliably commute or plan to relocate before starting work (required)

**Experience**:

- customer service: 2 years (required)
- SAP ERP: 2 years (required)

Work Location: In person

Reference ID: RA000017