Customer Service Delivery Manager

16 hours ago


Altrincham, Trafford, United Kingdom Johnnie Johnson Housing Trust Full time

Job Overview:

Johnnie Johnson Housing Trust is seeking a skilled House Manager (Leasehold) to join our team in South Manchester. As a key member of our operations team, you will be responsible for the day-to-day management of our leasehold schemes, ensuring exceptional service delivery to customers.

The ideal candidate will have excellent administrative skills, a customer-centric approach, and a proven ability to work independently. You will be responsible for managing the administration of the leasehold scheme, providing support to customers, and contributing to the overall success of the organization.

Salary:

The estimated annual salary for this role is £23,500 - £29,500, depending on experience.

Benefits:

We offer a range of benefits, including access to training and development opportunities, a supportive team environment, and a competitive salary package.

Key Responsibilities:

  • Manage the administration of the leasehold scheme, including rent collection, maintenance requests, and property inspections.
  • Provide exceptional customer service, responding to queries and resolving issues promptly.
  • Work closely with colleagues to achieve organizational objectives and promote a culture of customer service excellence.
  • Maintain accurate records and reports, as required.

Requirements:

To be successful in this role, you must have:

  • Excellent administrative skills, including proficiency in Microsoft Office and other software applications.
  • A customer-centric approach, with a focus on delivering outstanding services.
  • Proven ability to work independently, with minimal supervision.
  • Strong communication and interpersonal skills, with the ability to build relationships with customers and internal stakeholders.

Apply Now:

If you are a motivated and customer-focused individual with excellent communication skills, we encourage you to apply for this exciting opportunity.



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