Customer Service Lead

1 month ago


Altrincham, Trafford, United Kingdom Arnold Clark Full time

We are seeking a highly motivated Customer Service Lead to join our team at Arnold Clark. As a key member of our sales team, you will be responsible for delivering an exceptional customer experience and providing top-notch support to our customers.

Job Summary

This role involves working closely with the sales department to ensure that all customers receive the highest level of service. You will be expected to have excellent communication skills and be able to work well under pressure.

The ideal candidate will have a strong passion for customer service and be committed to exceeding customer expectations. In return, we offer a competitive salary of £25,000 - £30,000 per annum, depending on experience.

Key Responsibilities:

  • Delivering exceptional customer service and ensuring that all customers receive a high-quality experience.
  • Working closely with the sales department to achieve sales targets and provide support as needed.
  • Developing and maintaining relationships with customers to ensure repeat business and referrals.
  • Providing training and coaching to new team members to ensure they understand the importance of customer service.

Requirements:

  • Proven experience in a customer-facing role.
  • Excellent communication and interpersonal skills.
  • Able to work well under pressure and meet deadlines.
  • Strong problem-solving skills and ability to think creatively.

Benefits:

  • Competitive salary of £25,000 - £30,000 per annum.
  • Generous holiday allowance of 33 days per year.
  • Private healthcare and pension scheme.
  • Opportunities for career progression and professional development.


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