Customer Retention Lead

2 days ago


Altrincham, Trafford, United Kingdom Digital Rewards Group Full time

Job Description:

We are seeking an experienced, dynamic and driven professional to join Digital Rewards Group on a maternity cover basis. This pivotal role will take place during an exciting period of transformation at the company.

About the Role

This Customer Retention Lead position focuses on operational excellence, prioritizing customer loyalty and collaborative teamwork with cross-functional teams. The ideal candidate should combine data interpretation skills with creative execution abilities.

The successful applicant will deliver on the retention strategy and roadmap defined by the Head of Retention. Responsibilities include monitoring retention metrics, analyzing campaign performance, and providing actionable recommendations to refine results.

Daily collaboration across Marketing, Product, Operations & Technical teams is essential to articulate benefits and requirements for executing initiatives. The selected candidate will design, oversee and analyze targeted proactive and reactive lifecycle campaigns and initiatives that meet diverse customer segment needs, informed by data and insights.

This is a 9-12 month fixed-term (Maternity Cover) role, based in Altrincham town centre, just outside Manchester.



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