Customer Support Specialist

5 days ago


Altrincham, Trafford, United Kingdom Page Personnel Sales Full time
Job Summary: As a Customer Support Specialist at Page Personnel Sales, you will play a crucial role in ensuring the highest level of customer satisfaction. Your primary responsibility will be to provide exceptional technical support via phone and email, resolving complex issues in a timely and professional manner.

  • You will work closely with our team to identify areas for improvement in our customer service procedures.
  • Develop strong relationships with customers by providing personalized support and resolving their technical queries efficiently.
  • Maintain accurate records of all customer interactions and escalate any unresolved issues to senior team members as needed.


Key Responsibilities:

  • Provide first-line technical support via phone, email, and live chat.
  • Analyze and resolve technical issues related to software, hardware, and networking.
  • Collaborate with internal stakeholders to develop and implement new processes and procedures that enhance customer satisfaction.
  • Conduct regular training sessions to improve staff knowledge on new products and services.


Requirements:

  • Bachelor's degree in Computer Science, Information Technology, or a related field.
  • At least 2 years of experience in a technical support role.
  • Strong understanding of Windows and Linux operating systems.
  • Excellent communication and interpersonal skills.


What We Offer:

  • A basic salary of £24,000 per annum.
  • Ongoing training and development opportunities to help you grow professionally.
  • A dynamic and supportive work environment.
  • The opportunity to work with a leading provider of staffing solutions.


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