Customer Support Specialist
5 days ago
- You will work closely with our team to identify areas for improvement in our customer service procedures.
- Develop strong relationships with customers by providing personalized support and resolving their technical queries efficiently.
- Maintain accurate records of all customer interactions and escalate any unresolved issues to senior team members as needed.
Key Responsibilities:
- Provide first-line technical support via phone, email, and live chat.
- Analyze and resolve technical issues related to software, hardware, and networking.
- Collaborate with internal stakeholders to develop and implement new processes and procedures that enhance customer satisfaction.
- Conduct regular training sessions to improve staff knowledge on new products and services.
Requirements:
- Bachelor's degree in Computer Science, Information Technology, or a related field.
- At least 2 years of experience in a technical support role.
- Strong understanding of Windows and Linux operating systems.
- Excellent communication and interpersonal skills.
What We Offer:
- A basic salary of £24,000 per annum.
- Ongoing training and development opportunities to help you grow professionally.
- A dynamic and supportive work environment.
- The opportunity to work with a leading provider of staffing solutions.
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