HR Operations Lead

6 months ago


Newcastle upon Tyne, United Kingdom NHS Business Services Authority Full time

**In this role, you are accountable for**: 1. Defining and creating a strategic approach to employee relation matters within the NHSBSA that minimises litigation risk and provides a clear direction. You will need to ensure the business has the skills, experience and knowledge to effectively manage employee relations, in addition to the HR Advisory team and the HR Business Partnering team. 2.

Providing an excellent and proactive HR advisory service to all areas of the business. This will be done through leading a team that successfully coach and support managers to be confident in HR practice by offering effective HR advice and ensuring employee relation issues are managed well. The service will be continually developed to meet the needs of the business, leaders, managers and colleagues, with efficiency, value add and benefit realisation being key. 3.

Leading, managing and motivating the HR Advisory team, ensuring their objectives align to strategy delivery, work is allocated and prioritised and an effective service is delivered to achieve team performance KPIs. This includes continually developing the HR Advisory teams professional knowledge and skills, ensuring they keep up to date with best practice HR and employment legislation, and actively own their personal professional development. 4. The management of our Home Office sponsorship licence to enable us to employ colleagues from outside the UK.

Ensuring that all relevant internal policies and processes reflect the appropriate Government guidance and we have effective systems and training in place to manage this on a day to day basis, reducing all risk of penalties to the business by the Government and a positive colleague experience. 5. Optimising the use of our current HR system (Electronic Staff Record) across the NHSBSA and implementing the new future workforce system that the NSHSBA is developing for across the NHS system. This will involve high collaboration across multiple teams and key stakeholders, with highly detailed project plans for delivery and ongoing maintenance.

All litigation claims that are received into the People Team. This can include employment tribunal claims and health and safety claims and will involve working with the relevant SMEs from within the People team and supporting them to ensure they are managed effectively. This may require involvement with external legal suppliers and NHS Resolution, with regular reporting internally and to DHSC on progression, and management of associated budgets and costs. 8.

In addition, this will include reviewing and acting on all directions from DHSC and recommendations from NHS England, assessing their impact and the benefit for the NSHBSA. Detailed and highly complex reports will need to be developed and presenting papers as necessary to the leadership team. 10. Leading on all complex employment legislation changes, measuring the impact to the NHSBSA, ensuring all relevant colleagues are aware and understand, with relevant polices, processes updated.

12. In collaboration with the Head of HR, lead the positive relationship with our Trade Unions, continually building this for effective partnership working. This will involve attendance at the Working in Partnership Committee, meetings with the full-time officer and regular communication regarding employee relation matters and strategic transformation. 13.

Effectively using our People data to ensure an evidence based approach is taken and informed decisions are made both as a leader and collectively as a team. This data will be highly complex and will involve analysis to drive insight on people matters, collaborative working with the People data team, and across the People team to cross reference data and decisions you are making. To support this, a robust records management system will be in place to record HR information. 14.

Being a visible leader within the People team and across the NHSBSA, continually working with stakeholders across all levels to ensure the HR operations service that is being provided is shaped to meet business and colleague needs. In addition, building active external networks/relationships/partnerships with NHS, ALB and wider organisations to share working practices, build innovative ideas.


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