Apprentice Surgery Reception and Administration

3 months ago


Plymouth, United Kingdom The Focus Training Group Full time

**Surgery Reception and Administration Support Apprentice with Elm Surgery**

Monday - Friday - working within shifts initially over 5 days but may change to 4 days. Working times/shifts will be confirmed at interview (30 minutes unpaid lunch break) Shifts TBC.

Total hours per week: 37.50
- **Apprenticeship level - **Intermediate

Level 2 (GCSE)

**What you will do in your working day**

Responsibilities will vary day-to-day but will be primarily to support a busy medical reception area.

Tasks will include:

- Booking in patients at reception area
- Assisting with general enquiries over the phone
- Booking patients for routine appointments
- Handling general medical enquiries including liaison with other GP/NHS contacts
- Assisting with other general administration support tasks such as scanning documents, photocopying of notes/records, filing patient notes and general accurate record keeping tasks

**The training you will be getting**
- Customer Service Practitioner Standard - Level 2
- On the Job training to support role development
- Off the Job training (College attendance) to support qualification requirements
- Employer will offer dedicated Off the Job training time to support qualification requirements
- Functional Skills support - maths and English (if required)

**What to expect at the end of your apprenticeship**

**Requirements and prospectsDesired skills and personal qualities**

Communication skills, IT skills, Attention to detail, Customer care skills, Administrative skills, Team working, Non judgemental, Patience

**Qualifications**

GCSE or equivalent English (Grade A*/9 - C/4) Desired
GCSE or equivalent Mathematics (Grade A*/9 - C/4) Desired

**Things to consider**

**About the employer**

Elm Surgery is a busy and well-established medical practice that supports over 9500 patients. Apart from offering clinics to support chronic diseases such as diabetes and asthma, we also support a variety of other medical services including antenatal and postnatal care, minor surgery and various vaccinations to support a variety of illnesses and patients.

**Employer**

Elm Surgery

**Address**

123 LEYPARK WALK

PLYMOUTH

PL6 8UF

**Training provider**

FOCUS TRAINING (SW) LIMITED

**Adjustments for experience**

You could reduce your training time, or finish your apprenticeship faster, if you have relevant prior learning or experience. This could be relevant:

- training
- qualifications, like an NVQ in a relevant field
- industry or sector experience

**Apprenticeship standard**

Customer service practitioner
Level 2 (GCSE)

**Demonstrating experience**

You should be prepared to show your competence, and evidence of relevant qualifications

**Job Types**: Full-time, Apprenticeship

Pay: £12,480.00 per year

Schedule:

- Monday to Friday

Ability to commute/relocate:

- Plymouth: reliably commute or plan to relocate before starting work (required)

Work Location: In person



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