Medical Receptionist

7 months ago

Plymouth, United Kingdom Church View Surgery Full time

**RECEPTIONIST REPORTS TO**: OPERATIONS MANAGER / PRACTICE MANAGER HOURS: As per Employment Contract Job summary: Receive, assist and direct patients in accessing the appropriate Practice clinical services / healthcare professional in a professional, courteous, efficient and effective way. Provide general assistance to the Practice team, both clinical and non-clinical colleagues and project a positive, friendly and respectful image to patients and other visitors, either in person or via the telephone. To act as first point of contact for anyone accessing the practice. Job responsibilities: Administration To have a thorough working knowledge of all practice clinical and administrative procedures.

To work in accordance of written practice & reception protocols. Filing post electrically in medical records as and when necessary Scan paperwork onto clinical system and workflow to appropriate person Registering new patients following registration protocol. Reception To ensure that all visitors and telephone callers to the practice are greeted professionally. To ensure that all telephone calls are managed appropriately.

Administering / handing requests for patient prescriptions, ensuring the required checks are undertaken at that time. Be able to cover all other receptionists generic administrative duties and responsibilities in times of staff absences / sickness. Undertake the administration and printing of patient prescription requests as per GP / Reception protocols. Receiving specimens from patients ensuring all their details have been recorded and appropriate follow up timescales advised.

Tidying waiting room after surgery, ensuring premises are kept tidy between visits from the cleaning staff, tidy and sort magazines and leaflets, discarding old and damaged items as necessary. Appointments Be efficient in the day to day processing of patient appointment requests by telephone and in person. Have an in-depth working knowledge of the SystmOne appointment module and adhere to the agreed bookings protocols. Be able to competently use Anima - our electronic booking portal Liaise closely with the District Nurse / Multi-disciplinary support services teams and have a working knowledge of their procedures and lines of communication.

Practice Computer System Have a working knowledge of the Registrations procedures for new patients computer data entry and medical records. Process patients change of address / Personal details computer data and medical records in accordance with the current Practice catchment area arrangements. Have a working knowledge of processing patient repeat prescription requests in accordance with practice prescribing guidelines. Telephone Have a full working knowledge of the practice telephone system.

Other Tasks Ensure reception is a safe and professional environment to work in and maintained at a professional standard. Ensure building security have thorough knowledge of doors/windows/alarm systems. Ensure that information notice boards are up to date with current information and presentable at all times and as directed by the Senior Reception Manager. Attend all compulsory training / update training events.

Any other tasks as deemed necessary / allocated by the Senior Reception Manager. Confidentiality: In the course of seeking treatment, patients entrust us with, or allow us to gather, sensitive information in relation to their health and other matters. They do so in confidence and have the right to expect that staff will respect their privacy and act appropriately. In the performance of the duties outlined in this job description, the post-holder may have access to confidential information relating to patients and their carers, practice staff and other healthcare workers.

They may also have access to information relating to the practice as a business organisation. All such information from any source is to be regarded as strictly confidential. Information relating to patients, carers, colleagues, other healthcare workers or the business of the practice may only be divulged to authorised persons in accordance with the practice policies and procedures relating to confidentiality and the protection of personal and sensitive data. Health & safety: The post-holder will assist in promoting and maintaining their own and others health, safety and security as defined in the practice health & safety policy, the practice health & safety manual, and the practice infection control policy.

**This will include**: Using personal security systems within the workplace according to practice guidelines. Identifying the risks involved in work activities and undertaking such activities in a way that manages those risks. Making effective use of training to update knowledge and skills. Using appropriate infection control procedures, maintaining work areas in a tidy and safe way and free from hazards.

Actively reporting of health and safety hazards and infection hazards immediately when recognised. Keeping ow

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