Dental Receptionist

6 months ago

Plymouth, United Kingdom Livewell Southwest Full time

**1.Job Role**: The Dental Receptionist is the first point of contact for the patients of the service and therefore the post holder will need to promote a professional image. The post holder will have access to supervisory staff whilst directly dealing with queries from patients who are frequently in distress and suffering pain and discomfort. It is important that the Dental Receptionist maintains a strong patient focus and pro-active approach to dealing with problems. 2.

**Job Purpose**: The post holder will be the first point of contact for patients, carers and members of the public. To receive calls at the Plymouth Community Dental Services Ltd for the general public regarding access to emergency dental treatment and deal with queries the general public regarding access to dental treatment. To liaise with NHS Direct, Devon Doctors and GDP Clinics and other health professionals 3. Administration Reception Checking in patients Taking payments either by cash or card Checking patient has correct exemption Triaging from an agreed list of patient questions Confidentiality Explaining and assisting patients where necessary to complete medical history forms and PR forms Make follow-up appointments Explaining to patients the procedure for lodging a complaint Liaise with clinical staff, managers and outside agencies Dealing with difficult patients/special need patients Ordering hospital notes following the correct protocols Telephones Entering and updating all relevant patients details onto SOEL Health Triaging e.g.

ascertaining the extent of pain and priority using the flow chart supplied, taking down and logging what patients report to go to triage team Check patient exemptions Confidentiality Dealing with difficult patients/special need patients Booking language line 4. Financial and Resource Management Collection/disseminating of post/referrals to ensure correspondence reaches relevant person or department 5. Information Technology Inputs information onto the department dental software system which records patients notes, waiting lists and databases and the appointment system. Specialist knowledge of Soel Health dental software gained through training and experience to include all of the following: Input patient details Exemptions Clinic management Patient correspondence Notes general/confidential Waiting lists Knowledge of Clinician specialties Payments GA/Sedation Files and retrieves any patient related information not recorded on computer.

Ensures that all records are available when required.

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