Medical Receptionist

6 months ago

Plymouth, United Kingdom Friary House Surgery Full time

JOB TITLE: RECEPTIONIST

REPORTS TO: PRACTICE MANAGER

HOURS: 37 hours per week

Job summary:
The purpose of the role is to:

- Offer general assistance to the practice team and project a positive and friendly image to patients and other visitors, either in person or via the telephone.
- Receive, assist and direct patients in accessing the appropriate service or healthcare professional in a courteous, efficient and effective way.
- Facilitate effective communication between patients, members of the primary health care team, secondary care and other associated healthcare agencies.

Duties and responsibilities:
Reception
The duties and responsibilities to be undertaken by members of the practice administration team may include any or all of the items in the following list. Duties may be varied from time to time under the direction of the Practice Manager, dependent on current and evolving practice workload and staffing levels:

- Opening up/locking up of practice premises and maintaining security in accordance with practice protocols
- Ensure there are stocks of prescriptions, forms etc.
- Ensure an effective and efficient reception service is provided to patients and any other visitors to the practice.
- Explain practice arrangements and formal requirements to new patients and those seeking temporary cover and ensure procedures are completed.
- Maintaining and monitoring the practice appointments system
- Processing personal and telephone requests for appointments, visits and telephone consultations, and ensuring callers are directed to the appropriate healthcare professional.
- Enter requests for home visits into the visit book, ensuring to carefully record all relevant details and referring to duty doctor where necessary.
- Advise patients of relevant charges for private (non-General Medical Services) services, accept payment and issue receipts for same

Page 1 of 4
- Record all petty cash transactions in petty cash book.
- To work in accordance of written protocols.
- Processing and distributing incoming (and outgoing) mail.
- Opening post and dealing with accordingly
- Dealing with the Courier
- Taking accurate messages and passing on information
- Filing and retrieving paperwork
- Processing repeat prescriptions in accordance with practice guidelines
- Handling completed repeat prescriptions to patient and checking names and address.
- Computer data entry/data allocation and collation; processing and recording information in accordance with practice procedures.
- Initiating contact with and responding to requests from patients, other team member and associated healthcare agencies and providers
- Clearing and re-stocking of consulting rooms as required.
- Providing clerical assistance to practice staff as required from time to time, including word/data processing, filing, photocopying and scanning.
- Monitoring of stationery and other supplies
- Provision of refreshments for staff and visitors as required, keeping the kitchen areas clean and tidy.
- Keeping the reception area, noticeboards and leaflet dispensers tidy and free from obstructions and clutter.
- Being able to cover all reception positions as necessary.
- Undertake any other tasks appropriate to the post requested by the partners or managers.
- Dipping patients’ urine samples and recording results.
- Processing and labelling other samples for pathology.

Confidentiality:

- In the course of seeking treatment, patients entrust us with, or allow us to gather, sensitive information in relation to their health and other matters. They do so in confidence and have the right to expect that staff will respect their privacy and act appropriately.
- In the performance of the duties outlined in this job description, the post-holder may have access to confidential information relating to patients and their carers, practice staff and other healthcare workers. They may also have access to information relating to the practice as a business organisation. All such information from any source is to be regarded as strictly confidential.
- Information relating to patients, carers, colleagues, other healthcare workers or the business of the practice may only be divulged to authorised persons in accordance with the practice policies and procedures relating to confidentiality and the protection of personal and sensitive data.

Page 2 of 4

Health & safety:
The post-holder will assist in promoting and maintaining their own and others’ health, safety and security as defined in the practice health & safety policy, the practice health & safety manual, and the practice infection control policy and published procedures. This will include:

- Using personal security systems within the workplace according to practice guidelines
- Identifying the risks involved in work activities and undertaking such activities in a way that manages those risks.
- Making effective use of training to update knowledge and skills.
- Using appropriate infection control procedures, maintaini

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