Part Time Administrator Required, with Immediate

3 months ago


Swaffham, United Kingdom 2cHolidays Ltd Full time

**Due to continued expansion we are looking for an experienced administrator.**

We are looking for an additional part time administrator to join our friendly team at the weekend

**Customer Support Administrator**

**Part time/ weekend shift ( 16hrs ) **Saturday and Sunday with the possibility of extra hours as and when required by mutual agreement.

Our Customer Support Administrators consistently deliver outstanding customer service. Responsible for guest bookings and enquiries, often pressured, working in a fast-paced environment with high call volumes during the peak seasons. So, an ability to work under pressure, multi-task and maintain a high level of accuracy whilst delivering exceptional customer service, with a smile, is essential.

**Key responsibilities**:

- Dealing with guest enquiries over the phone.
- Processing online bookings and payments.
- General inputting of data relevant to the role.
- Upselling optional extras
- Responding to reviews
- Dealing with low-level customer complaints
- Project work and ongoing office administration to support the running of the business
- Adhering to lone working policy when appropriate

**What we can offer you**
- Company perks and bonuses
- Discounted holidays
- 1 x free break a year in company properties.
- Additional day’s holiday for each year worked (uncapped)
- Full training and induction process
- Fun and supportive working environment
- Holiday Entitlement - 28 days holiday per year PRO RATA (to include BH’s. )

**Job Type**: Permanent

**Salary**: From £11.00 per hour

Schedule:

- Every weekend
- Overtime

Ability to commute/relocate:

- Swaffham: reliably commute or plan to relocate before starting work (required)

**Education**:

- GCSE or equivalent (preferred)

**Experience**:

- Customer service: 3 years (preferred)
- Administrative experience: 3 years (preferred)

Work Location: In person

Reference ID: 300623



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