Housing Services Co-ordinator X2

1 week ago

Middlesbrough, United Kingdom Thirteen Full time

This role is categorised as a _**_roam_**_ role. Roaming roles are a mixture of home and hub working with, in some instances, a degree of being out and about delivering services to customers. Your working day will be determined by what you need to do and where you need to go to maximise your productivity. This means that you could start and finish your day in different places depending on what you need to do, so we’ll support you working from a variety of locations. _
- Can you deliver a quality customer experience that’s convenient and responsive to our customers?
- Can you delight our customers and turn people into real fans of Thirteen?
- Can you easily build relationships with our customers and colleagues, with the ability to influence and negotiate?
- Are you comfortable dealing with challenging conversations, remaining confident and firm, being respectful and considerate?
- Are you dynamic and energetic, able to think of new ideas and try new approaches and exceed performance targets?

If the answer is yes, Thirteen has a range of exciting opportunities. We're interested in hearing from you whether you would like full, part time, permanent or temporary positions in our housing services team.

**The Role**:
As a Housing Services Coordinator you’ll manage a patch of around 275 homes, dealing with customer enquiries, ensuring that rent is paid and homes are let quickly to maximise income, resolving anti-social behaviour and neighbourhood issues, all in a way that’s of the highest quality, at the convenience of the customer and responsive of need. You’ll be charged with delighting our customers and turning them into real fans and advocates of Thirteen as the landlord of choice.

You’ll work with our customers and local partners to resolve issues quickly and you’ll think differently making business decisions that have a lasting positive impact on our neighbourhoods.

You’ll be part of a large team of over 180 colleagues, so support and guidance is constantly on hand and training is provided so no specific housing-related experience is necessary - but as the front face of Thirteen, strong customer service and relationship-building skills are key.

**The future is exciting, and we only want the best to be part of it.**

**At Thirteen we're about homes and so much more.....**:
At Thirteen, we’re more than just a landlord. We believe everyone is an individual. That’s why we don’t just provide properties; we offer a home to suit each person’s needs.

And we’re not just about somewhere to live; our range of extra services means we can give people a helping hand specifically tailored to them if they need it.

Our strength, capacity and ambition to deliver what our customers need means we can change things for the better.

**So come and be part of making a difference. Great days for everyone are made at Thirteen.**

**Are you up for the challenge of bringing our vision to life and having great days at work?**:
There’s more information about this role in the documents attached to this advert, including the benefits of working for Thirteen.

If you’d like to talk more about the role please contact Dave Connor, Housing Services Manager or Jane McLone, Housing Services Team Leader for an informal discussion. Dave can be contacted on 07917 520325 and Andy on 07917 642662

**NO RECRUITMENT AGENCIES PLEASE

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