Tenancy Support Co-ordinator

2 weeks ago


Middlesbrough, United Kingdom Thirteen Full time

**Join us as a Part Time Tenancy Support Co-ordinator at Thirteen Group**

**Role Overview**:
Thirteen Group is on the lookout for a **part time Tenancy Support Co-ordinator** to join us for **18.5 hours per week**. There's some flexibility on your working days, but there may be an expectation to work every other Friday.

You’ll support customers who are experiencing domestic abuse, as well as giving advice and guidance on community safety, benefit and budgeting and tenancy management.

**Thirteen Benefits**:

- Salary - £16,059.50 pro rata per annum (FTE £32,119)
- Pension up to 10% employer contributions.
- Tusker Salary Sacrifice Electric Vehicle Lease Scheme.
- T’dar our Discount and Reward platform giving you huge savings on everyday brands.
- Annual leave starting at 28 days and rising to 31 days after three years, a day off for your birthday, plus bank holidays. (pro-rata for part-time hours)
- Buy/Sell Annual Leave

**Key Responsibilities**:

- Key to the role will be the ability to provide support that promotes independence, empowers our customers to address barriers and working in partnership with other agencies to maximise the success for customers and the tenancy support service.
- Provide flexible, person centred 1-1 support and advice, enabling customers to reduce debt, be financially included, and sustain their tenancy.
- Support customers most at risk of losing their tenancy due to financial issues, tenancy management, safeguarding or anti-social behaviour.
- Provide tenancy support services to customers who are experiencing domestic abuse, offering support to sustain their tenancies and live independently. You’ll create safety plans and working collaboratively with partner agencies to manage risk and safeguard victims from further victimisation.

**About You**:

- As a Tenancy Support Co-ordinator, you will use skills to engage customers, complete holistic support plans, and deliver support tailored to the customers’ needs and wishes.
- You will have good knowledge of welfare benefits and experience of supporting customers to explore entitlement to benefits, carry out benefit calculations, and make claims.
- Skill and experience in delivering excellent customer service to all customers, understanding, and responding to the needs of vulnerable groups.
- Full driving licence required as travel around the region is essential.

**Why Thirteen Group?**

We’re more than just a housing association we’re a community builder. As the largest housing association in the North East and among the top 25 nationally, we manage over 34,000 properties.
- Join a team that’s local at heart but welcomes talent from everywhere.
- Be part of an organisation that values diversity and inclusivity.
- Be a part of a company that offers tailored support services, going beyond just housing solutions.

**Interested?**

For more details, please refer to the attached documents.

If you’d like to talk more about the role please contact Emma Calvert, Care and Support Team Leader, for an informal discussion. Emma can be contacted on 07814283875.

**Are You Ready for a Rewarding Challenge?**

Join us at Thirteen Group and be a part of our vision to improve lives every day. **APPLY NOW** and start your journey towards making a meaningful impact in our community

**NO RECRUITMENT AGENCIES PLEASE**

**As part of our hiring process, if you’re successful we’ll need to verify your right to work in the UK. Unfortunately, we are not a Skilled Worker Sponsoring Employer at this time.



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