Customer Recovery Co-ordinator

6 months ago


Middlesbrough, United Kingdom Thirteen Full time

**Join Our Dynamic Team as a Customer Recovery Co-ordinator at Thirteen Group**:
**Role Overview**:
**Thirteen Group** is on the lookout for a **Customer Recovery Co-ordinator** to join our Customer Recovery team on a ROAM basis. Embrace the opportunity to be part of a company that not only provides homes but builds communities. If you’re passionate about delivering top-notch services and keen to be part of a team that values innovation and high performance, we want to hear from you

**Thirteen Benefits**:

- Salary - £31,034 per annum
- Pension - up to 10% employer contributions.
- Tusker - Salary Sacrifice Electric Vehicle Lease Scheme.
- T’dar - our Discount and Reward platform giving you huge savings on everyday brands.
- Annual leave - starting at 28 days and rising to 31 days after three years, a day off for your birthday, plus bank holidays.
- Buy/Sell Annual Leave

**Key Responsibilities**:

- Work collaboratively with all areas of the business and partners to investigate complaints, seek a positive solution for the customer and the business, promote continuous improvement and the vision and values of Thirteen.
- You will assist the Customer Recovery Team Leader maintaining the quality of service delivery through constant monitoring and performance management, suggesting appropriate actions to address weak areas of performance within own team or the wider directorates as and when appropriate.
- You will be required to resolve complaint investigations within set timescales, from both within and external to the organisation.

**About You**:

- A professional and positive role model for all staff within the Group, demonstrating a can-do attitude.
- You’ll have the ability to confidently challenge and resolve difficult issues with a satisfactory outcome.
- You’ll be a motivated individual who can bring a high performing, innovative and forward-thinking approach.

**Why Thirteen Group?**:
We’re more than just a housing association - we’re a community builder. As the largest housing association in the North East and among the top 25 nationally, we manage over 34,000 properties.
- Join a team that’s local at heart but welcomes talent from everywhere.
- Be part of an organisation that values diversity and inclusivity.
- Be a part of a company that offers tailored support services, going beyond just housing solutions.

**Interested?**:
For more details, please refer to the attached documents.

If you’d like to talk more about the role please contact Bobby Usher, Experience Manager (07884 547451) for an informal discussion.

**For this role, we may shortlist, interview and potentially make an offer during the period that the advert is open. This may result in the role being closed early.**

**Are You Ready for a Rewarding Challenge?**:
Join us at Thirteen Group and be a part of our vision to improve lives every day. **APPLY NOW** and start your journey towards making a meaningful impact in our community



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