Customer Involvement Team Leader

7 months ago

Middlesbrough, United Kingdom Thirteen Full time

**Role Category - the way you'll work**:

- This role is categorised as a _**_roam_**_ role. Roaming roles are a mixture of home and hub working with, in some instances, a degree of being out and about delivering services to customers. Your working day will be determined by what you need to do and where you need to go to maximise your productivity. This means that you could start and finish your day in different places depending on what you need to do, so we’ll support you working from a variety of locations.**The Role**:
We have an exciting opportunity for a Customer Involvement Team Leader to come and join our fantastic Customer Involvement team. You’ll support the Experience Manager in providing positive challenge to the business in ensuring our involved customers are at the very heart of our decision making, design and delivery across Thirteen and the services we provide.

Managing three Customer Involvement Co-ordinators and three Customer Success Co-ordinators, you’ll support and lead on the planning, delivery and evaluation of customer involvement groups, projects and initiatives to ensure the design and delivery of services is co-created or meaningfully influenced by customers.

You’ll support the Experience Manager to raise the profile of customer involvement across the business and build positive relationships with teams, supporting them to design, facilitate and evaluate informal and formal consultations with customers. Using a variety of methods and channels, you’ll engage internally and externally to actively and innovatively promote customer involvement opportunities, as well as delivering training and communication to customers, teams and individuals as required.

**The Person**:
We’re looking for someone with knowledge and experience of analysing, reviewing, and reporting to ensure compliance with co-regulation legislation and regulatory requirements, with an ability to develop techniques to engage a diverse range of customers in service and policy development.

With excellent communication skills, you’ll write clear and engaging material for diverse audiences on a range of platforms, including social media. You’ll also have excellent listening and negotiation skills, and experience in handling difficult and/or sensitive conversations.

You’ll also have experience in participating in project (end to end) work with positive outcome, and in facilitating and delivering learning sessions to a diverse audience.

**The future is exciting, and we only want the best to be part of it.**

**At Thirteen we're about homes and so much more.....**:
At Thirteen, we’re more than just a landlord. We believe everyone is an individual. That’s why we don’t just provide properties; we offer a home to suit each person’s needs.

And we’re not just about somewhere to live; our range of extra services means we can give people a helping hand specifically tailored to them if they need it.

Our strength, capacity and ambition to deliver what our customers need means we can change things for the better.

**So come and be part of making a difference. Great days for everyone are made at Thirteen.**

**Are you up for the challenge of bringing our vision to life and having great days at work?**:
There’s more information about this role in the documents attached to this advert. Find out about the benefits of working for Thirteen by clicking the attachment below.

If you’d like to talk more about the role please contact Adele McLaren, Head of Touchpoints for an informal discussion. Adele can be contacted on 07880 780248.

**Previously interviewed applicants need not apply.**

**NO RECRUITMENT AGENCIES PLEASE

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