Customer Recovery Team Leader
7 months ago
**Role Category - the way you'll work**:
This role is categorised as a **roam** role. Roaming roles are a mixture of home and hub working with, in some instances, a degree of being out and about delivering services to customers. Your working day will be determined by what you need to do and where you need to go to maximise your productivity. This means that you could start and finish your day in different places depending on what you need to do, so we’ll support you working from a variety of locations.
**The Role**:
Are you a customer-focused Team Leader looking for your next challenge?
We’re looking to recruit a Team Leader on a full time, permanent basis to lead our Customer Recovery team in the handling of complaints. Things can go wrong and when they do, we want to rectify issues as soon as possible. You’ll ensure that we are complaint with the Housing Ombudsman's guidelines and you’ll resolve complaints in an impartial manner.
Reporting to our Customer Experience Manager, you’ll be responsible for the delivery of great customer service in the resolution of complaints. You’ll also analyse data to inform the business on what our customers are telling us within their complaints and use that feedback to help inform how we deliver a great customer experience.
**The Person**:
We’re looking for someone who has experience of leading a team to deliver a quality and customer focused complaints and insurance claims management service.
You will be able to coach and develop staff to achieve their objectives effectively. With an eye for organisation, you’ll be able to suitably prioritise resources to achieve business goals.
If you’re passionate about delivering a great customer experience, we’d love to hear from you
**The future is exciting, and we only want the best to be part of it.**
**At Thirteen we're about homes and so much more.....**:
At Thirteen, we’re more than just a landlord. We believe everyone is an individual. That’s why we don’t just provide properties; we offer a home to suit each person’s needs.
And we’re not just about somewhere to live; our range of extra services means we can give people a helping hand specifically tailored to them if they need it.
Our strength, capacity and ambition to deliver what our customers need means we can change things for the better.
**So come and be part of making a difference. Great days for everyone are made at Thirteen.**
**Are you up for the challenge of bringing our vision to life and having great days at work?**:
There’s more information about this role in the documents attached to this advert. Find out about the benefits of working for Thirteen by clicking the attachment below.
If you’d like to talk more about the role please contact Adele McLaren, Head of Touchpoints for an informal discussion. Adele can be contacted on 07880 780248.
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