Repairs and Voids Customer Co-ordinator

6 months ago


Middlesbrough, United Kingdom Thirteen Full time

**Join us as a part-time Repairs and Voids Customer Co-ordinator on a 6 month fixed term contract at Thirteen Group**:
**Role Overview**:

- ** Thirteen Group** is on the lookout for **a part-time Repairs and Voids Customer Co-ordinator on a 6 month fixed term contract. **This is a fantastic opportunity to join us working across both departments being the customer representative; using their feedback to improve the overall customer experience.

**Thirteen Benefits**:

- Salary - £19,446.68 pro rata (FTE £31,979)
- Hours - 22.5 hours
- Pension - up to 10% employer contributions.
- Tusker - Salary Sacrifice Electric Vehicle Lease Scheme.
- T’dar - our Discount and Reward platform giving you huge savings on everyday brands.
- Annual leave - starting at 28 days (pro-rata) and rising to 31 days after three years, a day off for your birthday, plus bank holidays.

**Key Responsibilities**:

- You will be pivotal to ensure a holistic approach to further improve service delivery by using lessons learned, analysing trends and working closely with teams across Thirteen and external stakeholders.
- Take ownership of all Repairs and Voids customer relations and will ensure a positive customer journey continues by providing an excellent and responsive customer service.
- Communicating with the customer, from first contact through to an agreed resolution, keeping both the customer and colleagues within Thirteen updated on progress.
- You will ensure works needed to repair defects are carried out on time and to the highest quality standards. Once completed, you will help colleagues within Thirteen understand what went wrong, but more importantly how we can ensure it doesn’t happen again.

**About You**:

- We are looking for someone who is experienced in customer service, who understands the importance of collaborative working and the links of Repairs and Maintenance with other departments and external stakeholders.
- You will be an excellent communicator including negotiating to balance and set customer expectations.

**Why Thirteen Group?**:
We’re more than just a housing association - we’re a community builder. As the largest housing association in the North East and among the top 25 nationally, we manage over 34,000 properties.
- Join a team that’s local at heart but welcomes talent from everywhere.
- Be part of an organisation that values diversity and inclusivity.
- Be a part of a company that offers tailored support services, going beyond just housing solutions.

**Interested?**:
For more details, please refer to the attached documents.

If you’d like to talk more about the role please contact Mark Lindsay, Repairs Manager (07825 920206) for an informal discussion.

NO RECRUITMENT AGENCIES, please.

**Are You Ready for a Rewarding Challenge?**:
Join us at Thirteen Group and be a part of our vision to improve lives every day. **APPLY NOW** and start your journey towards making a meaningful impact in our community


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