Housing Services Support

6 months ago


Middlesbrough, United Kingdom Thirteen Full time

**Join us as a Housing Services Support at Thirteen Group**

**Role Overview**:
**Thirteen Group** is on the lookout for **a Housing Services Support **to join us on a permanent basis. As a Housing Services Support youll be dealing with customer enquiries, ensuring that rent is paid and homes are let quickly to maximise income, resolving anti-social behaviour and neighbourhood issues, all in a way thats of the highest quality, at the convenience of the customer and responsive of need.

**Thirteen Benefits**:

- Salary - £25,887 per annum
- Pension up to 10% employer contributions.
- Tusker Salary Sacrifice Electric Vehicle Lease Scheme.
- Tdar our Discount and Reward platform giving you huge savings on everyday brands.
- Annual leave starting at 28 days and rising to 31 days after three years, a day off for your birthday, plus bank holidays. (pro-rata for part-time hours)
- Buy/Sell Annual Leave

**Key Responsibilities**:

- Youll be delighting our customers and turning them into advocates of Thirteen as the landlord of choice.
- Youll work with our customers and local partners to resolve issues quickly and youll think differently making business decisions that have a lasting positive impact on our neighbourhoods.
- Youll be working closely with our Housing Services Co-ordinators to provide excellent customer experience as part of a first response team.
- Youll be the administration contact within the team, assisting with answering calls and queries, raising purchase orders etc.

**About You**:

- Youll be part of a large team of over 180 colleagues, so support and guidance are constantly on hand and training is provided so no specific housing-related experience is necessary but as the front face of Thirteen, strong customer service and relationship-building skills are key.
- Youll be confident negotiating and handling challenging conversations whilst being respectful and considerate to our customers and stakeholders.
- Youll consistently exceed performance targets and always be thinking of new ways to improve the service. Youll be confident in your use of IT and systems as youll use a range of technology in this role.

**Why Thirteen Group?**

Were more than just a housing association were a community builder. As the largest housing association in the North East and among the top 25 nationally, we manage over 34,000 properties.
- Join a team thats local at heart but welcomes talent from everywhere.
- Be part of an organisation that values diversity and inclusivity.
- Be a part of a company that offers tailored support services, going beyond just housing solutions.

**Interested?**

For more details, please refer to the attached documents.

If youd like to talk more about the role please contact Andrew Fraser, for an informal discussion. Andrew can be contacted on 07580 495977.

NO RECRUITMENT AGENCIES, please.

**Are You Ready for a Rewarding Challenge?**

Join us at Thirteen Group and be a part of our vision to improve lives every day. **APPLY NOW** and start your journey towards making a meaningful impact in our community


  • Housing Director

    1 day ago


    Middlesbrough, Middlesbrough, United Kingdom Hays Business Support Full time

    Job Title: Housing DirectorWe are seeking a skilled and experienced Housing Director to oversee the performance of vacant homes, ensuring compliance with all relevant laws and regulations. The ideal candidate will be responsible for guaranteeing that properties meet the required standards.Main ResponsibilitiesManage and monitor empty homes...


  • Middlesbrough, United Kingdom Thirteen Full time

    **Head of Housing Services** **Hybrid work approach** **Salary £77,175 (pay award pending)** At Thirteen, we're more than just a housing provider - we're a cornerstone of the communities we serve. With a rich history spanning decades, we're dedicated to ensuring every individual in our properties feels safe, supported, and empowered to thrive. With a...

  • Housing Support Worker

    6 months ago


    Middlesbrough, United Kingdom BDS Northern Full time

    BDS are currently recruiting for an experienced Housing support worker to work within a social justice charity service based in Middlesbrough, Thornaby and Darlington. with the expectation that regular travel throughout the region will be required (Driving License and access to vehicle MANDATORY). 35 Hours a week Monday to Friday 9am to 5pm. £11.95 per...

  • Housing Support Worker

    6 months ago


    Middlesbrough, United Kingdom BDS Northern Full time

    BDS are currently recruiting for an experienced Housing support worker to work within a social justice charity service based in Middlesbrough, Thornaby and Darlington. with the expectation that regular travel throughout the region will be required (Driving License and access to vehicle MANDATORY). 35 Hours a week between the hours of 8am and 8pm As such,...


  • Middlesbrough, United Kingdom NXGEN Full time

    NxGen Recruit are currently recruiting for a Housing Management Support Worker to work for a rewarding Charity who provide practical help and personalised support through their education, housing, justice and health and wellbeing services. This role will provide housing support a number of service users aged 18+ across Middlesborough and Teeside providing...


  • Middlesbrough, Middlesbrough, United Kingdom Home Group Limited Full time

    Housing and Property CoordinationWe are looking for a highly organized and customer-focused individual to join our team as a Housing and Property Coordinator. The successful candidate will have experience in managing housing management caseloads and overseeing landlord and housing management duties.The main responsibilities of the role include:Providing...


  • Middlesbrough, Middlesbrough, United Kingdom Service Care Solutions Ltd Full time

    Your Key ResponsibilitiesAs a Sheltered Housing Services Coordinator, you will:Provide a housing management service for sheltered accommodation in MiddlesbroughDevelop strong relationships with tenants, maintaining a high level of customer satisfactionWork collaboratively with external agencies to support tenants' needsEnsure properties are well-maintained,...


  • Middlesbrough, Middlesbrough, United Kingdom CV-Library Full time

    Are you looking for a challenging and rewarding role in senior housing support?About the JobWe are seeking an experienced Adult Senior Housing Support Worker to join our team as a key member of staff. As a Senior Housing Support Worker, you will be responsible for providing high-quality care and support to our service users, ensuring their physical and...


  • Middlesbrough, United Kingdom BDS Full time

    BDS Recruitment are currently recruiting for a Supported Housing Co-Ordinator based i Middlesbrough, TS2 Ideally you will have previous experience working as a Scheme Manager previously or have worked in Social Housing/Supported Living background. This role will be running a retirement living service for older adults above the age of 55. Hours - 32 hours...

  • Relief Support Worker

    5 months ago


    Middlesbrough, United Kingdom Creative Support Full time

    We are looking for confident Relief Support Workers across Middlesbrough to provide person centred support to service users who have a learning disability, complex needs and challenging behaviour so that they can experience a range of opportunities for personal development and maximise quality of life. Your Relief Support Worker role will include: ...


  • Middlesbrough, Middlesbrough, United Kingdom Creative Support Ltd Full time

    Job Description:We are seeking a Relief Support Worker to join our team in Middlesbrough. As a Relief Support Worker, you will provide person-centered support to service users with learning disabilities, complex needs, and challenging behavior.Key Responsibilities:Provide support on an emotional and practical level with personal care needs, household tasks,...


  • Middlesbrough, Middlesbrough, United Kingdom Creative Support Ltd Full time

    Creative Support Ltd is seeking a Care Support Professional to join our team in Middlesbrough. As a Relief Support Worker, you will provide person-centred support to individuals with learning disabilities and complex needs, enabling them to experience opportunities for personal development and maximize their quality of life.About the Job:Work collaboratively...


  • Middlesbrough, United Kingdom BDS Northern Full time

    BDS Recruitment are currently recruiting for a **Sheltered Housing Scheme Manager** based in Middlesbrough, TS5 Ideally you will have previous experience working as a Scheme Manager previously or have worked in Social Housing/Supported Living background. This role will be running a retirement living service for older adults above the age of 55. Hours - We...


  • Middlesbrough, United Kingdom Thirteen Full time

    This role is categorised as a _**_roam_**_ role. Roaming roles are a mixture of home and hub working with, in some instances, a degree of being out and about delivering services to customers. Your working day will be determined by what you need to do and where you need to go to maximise your productivity. This means that you could start and finish your day...


  • Middlesbrough, United Kingdom Depaul Group Full time

    **HELP US END YOUTH HOMELESSNESS** **About us**: **The role**: Our service at Middlesbrough works with a caseload of high needs clients who have slept rough, and have been supported into their tenancies. We are looking for a **Support and Housing Management Worker **to join us to deliver support to this caseload of clients on an ongoing basis. You will...


  • Middlesbrough, United Kingdom BDS Northern Full time

    BDS Recruitment are currently recruiting for a **Sheltered Housing Scheme Manager** based in Middlesbrough, TS5 Ideally you will have previous experience working as a Scheme Manager previously or have worked in Social Housing/Supported Living background. This role will be running a retirement living service for older adults above the age of 55. Hours - We...


  • Middlesbrough, Middlesbrough, United Kingdom Creative Support Ltd Full time

    We are seeking a Relief Support Practitioner to join our team in Middlesbrough. As a Relief Support Practitioner, you will provide person-centred support to individuals with learning disabilities and complex needs, enabling them to experience opportunities for personal development and maximize their quality of life.Key Responsibilities:Provide emotional and...


  • Middlesbrough, Middlesbrough, United Kingdom CV-Library Full time

    Nacro is a leading national social justice charity dedicated to changing lives and reducing crime. We offer a range of career opportunities for individuals who share our passion for making a positive impact.About the OpportunityWe are currently seeking an experienced Adult Senior Housing Support Worker to join our team as a key member of staff. This is a...

  • Support Service Worker

    6 months ago


    Middlesbrough, United Kingdom Thirteen Full time

    **Join us as a Support Service Worker at Thirteen Group!**: Are you a** **strong team player, who is non-judgemental, empathetic and resilient to working in an environment that is responsive to the complex needs of individuals? **Role Overview**: **Thirteen Group** is on the lookout for a** Support Service Worker to **join our homeless families project at...

  • Empty Housing Manager

    2 weeks ago


    Middlesbrough, United Kingdom Hays Business Support Full time

    Your new company Your new role As a key member of our management team, you will provide leadership and strategic direction to ensure empty homes are refurbished to high standards and ready for our customers in a timely manner. You will be responsible for managing and monitoring all elements of empty homes performance, ensuring all regulatory and...