Partnership & Integration Co-ordinator

6 months ago


Middlesbrough, United Kingdom Triage Central Ltd Full time

**About the role**:Triage delivers services across the employability and skills sectors, transforming people’s lives by providing support and development that leads to employment and/or qualification opportunities.

The Partnership & Integration Co-ordinator is responsible for our key stakeholder relationship with Job Centre Plus, across the delivery area. This will require visibility, engagement and being the face of Triage, as well as our suite of programmes, skills and services.

The position holder is also responsible for identifying and building relationships with relevant local services to ensure our employability programmes are aligned and fully integrated with local provision e.g. IAPT, drug and alcohol services etc.

The Partnership & Integration Co-ordinator will provide clear, up to date and accessible information to enable our operational teams to identify and access appropriate support for their caseload. Through regular reviews with our operations team, they will identify gaps in provision and/or the accessibility of current services and source additional or alternative local solutions to meet these needs. The role will also be responsible for overseeing the quality of external provision ensuring it is fully accessible and delivers to expected outcomes. The Co-ordinator will also provide a link and point of contact between Triage and Job Centre Plus.

This role will play an important part in both the development and maintenance of our local stakeholder engagement strategy, identifying opportunities and attending meetings to positively promote our services, build strong relationships and input into local re-commissioning/partnership decisions.

This is not intended to be an exhaustive list and as such you will be expected to carry out any other duties that may be specified by the Operational Management Team.

**Role themes**:

- Identification and development of links to local services
- Accessibility and understanding of available services
- Stakeholder Engagement & Management

**Required criteria**:

- Understanding of local public sector services and commissioned services
- Experience of successfully developing and maintaining stakeholder relationships
- Experience of representing a business externally
- Experience of working in an outcome / target-based environment
- Willing and able to travel across Tees Valley (driver with access to a car)
- Able to work independently i.e., familiar with working in autonomous roles and is a self-starter.
- Strong interpersonal and stakeholder relationship skills e.g., ability to build effective working relationships with internal and external stakeholders
- Ability to work with a wide variety of people (CEOs, senior manager, front line staff)
- Ability to be flexible and adapt to working with organisations with different working cultures
- Resilient and persistent
- Sales orientated with ability to pitch in personable and engaging manner
- Excellent communicator verbally and in writing
- High standard of advocacy, communication, presentational and interpersonal skills
- Well organised and attentive to detail

**Desirable criteria**:

- Previous experience in a similar role
- Extensive knowledge of the local available services (and associated funding streams) that provide support for physical and mental health, addiction, housing and employability etc

**About the successful applicant**:

- Thrive in a people-centric environment
- Values driven
- Engaging & able to build / maintain meaningful professional relationships
- Compassionate with a true desire for helping people succeed
- Able to deliver a high level of service to internal and external stakeholders
- Continuous improvement mindset
- Sharing ideas and best practice will come naturally to you
- Will go the extra mile to get the job done to the highest of standards

**More details about the role**:
**Identification and development of links to local services**
- Contacting local stakeholders (as identified in the Stakeholder Engagement Strategy) to build relationships and provide access to their services
- Liaise with Performance Managers and local operational teams to assess the needs of our participant caseloads, identifying any gaps in existing provision
- Continually mapping provision and service gaps, quickly implementing additional or alternative provision in response to any changes in services e.g., removal or changes to local services
- Researching, identifying and engaging new providers who can address gaps identified by operational colleagues or at integration board meetings
- Make costed business proposals for the utilisation of paid for service provision, where Specialist Partners have been identified to meet emerging and future participant needs e.g., gaps in local service provision
- Ensure any services we offer (whether directly or paid for) complement and do not duplicate any existing services

**Accessibility and understanding of available services**
- Responsible for the maintenan



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