Call Centre
4 months ago
**Call Centre - Quality Assurance**
- Kirkstall Road, Leeds LS4._
- Full time_
- Permanent_
Due to to growth within the business and nature of our industry we are currently recruiting Quality Assurance person to assist in our call centre in Leeds. We are an industry leading renewable energy company and Smart home technology brand; in a busy call centre where you will be calling inbound data (NO COLD CALLING) generating quality appointments for our own representatives to visit the homes of customers to demonstrate how much money homeowners could save.
**About the role**
You’ll be involved with listening to and reporting on customer conversations to ensure quality leads are booked by our call centre. Making all work undertaken by the company is as productive as possible and provides data which can be used to provide training.
**Responsibilities**:
- Analyse real-time and historical customer interactions to ensure qualifications are met.
- Support management with providing data relative to canvassers productivity.
- Find trends which negatively affect outcomes of leads.
- Identify calls which have areas for improvement. Provide feedback to management team to be discussed with the person and upskill relevantly.
We need someone with:
- Experience working in a call centre environtment
- Ability to manage own workload and organise time
- Ability to analyse data and recognise trends
- Organised and able to prioritise tasks
- Great communication skills to report to management and canvassers.
**Salary**: From £10.50 per hour
Expected hours: 32 per week
**Benefits**:
- Casual dress
- Free parking
- On-site parking
Ability to commute/relocate:
- Leeds: reliably commute or plan to relocate before starting work (required)
**Experience**:
- customer service: 1 year (required)
Work Location: In person
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