Contact Centre Call Advisor

7 months ago

Leeds, United Kingdom BW Legal Full time

**If you have a passion for speaking to customers and providing a best in class call experience, then we may have the perfect opportunity for you and your career.**

This is not your typical call centre environment. We are a dual regulated law firm that takes a different approach.

We have an accredited and award-winning product offer for our client which provides customer centric debt recovery solutions. The customer is at the heart of what we do and we constantly invest in our systems and our people to ensure that we remain market leading.

We offer comprehensive training so no previous experience in a contact centre is needed, we just ask you to be passionate about delivering excellent customer service. Our bespoke training programme will develop the rest. You will be fully supported through our in-house bespoke training programme to develop into a highly skilled Contact Centre Call Advisor.

**We offer**:

- 6 hour working days
- 9am-3pm shifts while in our training academy, after which you will move to a rota of set weekly shifts which are 10am-4pm and 12pm-6pm
- A starting salary of £19,700, rising by £500 every six months based on your performance
- Opportunities to top up your income following graduation from training, where you will be enrolled into our quality assurance bonus earning up to £275pm
- Additional earning potential through overtime and progressing into coaching roles
- In addition, you will be enrolled in our Reward Bean bonus, which is another monthly cash equivalent benefit to enhance your earnings

Working from our modern offices in Leeds, you will liaise with our customers over the telephone to assist them in identifying the right solution to manage their account with us. We work for a number of clients in the energy, parking, and financial services sectors and your calls will be varied across all different debt types and scenarios.

From your first day with us, you will benefit from an in-depth training plan delivered by our expert in-house Learning and Development team. Regardless of your previous experience, we will invest in your development and help you to succeed in the role.

**Your first month**:an initial four weeks of classroom knowledge-based training covering the basics of the job such as our IT systems, clients and regulators. The classroom is an interactive team environment, so even if you are new to this type of role, you will soon have a support network in place to help you thrive.

**From month two onwards**: after building the foundations of your knowledge, you will then join our training academy, Camp Athena, in which you will begin to take live calls while being fully supported by our experienced Coaching Champions.

**Month six**:once you graduate from our training academy, you will integrate into one of our four contact centre teams where you will be fully supported to achieve success. Throughout your career with us, you will be in the driving seat of your development.

**Do you have what it takes?**
- Building rapport with customers
- Having empathy for individual circumstances
- Demonstrating resilience when having sensitive and difficult conversations
- Using expert communication skills
- Demonstrating good attention to detail

**Your working week**:
Your working week will be 30 hours over 5 days on a weekly set shift pattern, Monday to Friday. For this role you would work the Contact Centre shift patterns which are a mix of 10am-4pm and 12pm-6pm. You will work an equal balance of both morning and afternoon shifts. In addition to this, once you graduate from our training academy you will work 1 in 4 Saturdays. Saturdays operate on a 9am to 3pm shift which is paid at an overtime rate. You can do as much overtime as you want.

**Rewarding your commitment and success**

Our people are the most important part of our business and so Your BW Rewards are a package of benefits which take a holistic approach to promoting your wellbeing. These include:
**Lifestyle Rewards**

30 hour working week

Free City Centre Parking

22 days Annual Leave + Bank Holidays and additional Paid Leave for your Birthday

Plus, you always get Christmas Eve and New Year's Eve paid leave (when falling on a working day)

Flexible Holidays some can be used hourly

Holiday Exchange - buy / sell holiday

Extra holiday for length of service - 1 extra day after 2, 3, and 4 years

BW Bravo - financial reward and recognition for memorable moments throughout Your BW Journey, including length of service milestones and key life events

Managers Cheer - monthly financial reward and recognition for going above and beyond in your role

Enhanced Maternity / Paternity / Adoption Pay

Business-casual dress code

**Financial Rewards**

Be Here at BW a monthly tier-based credit of Reward Beans to spend via your BW My Staff Shop reward account, offering discounts on everything from retail to travel. This benefit increases each quarter based on attendance and punctuality.

Death in Service Benefit - 5 time

  • Contact Centre Call Advisor

    7 months ago

    Leeds, United Kingdom BW Legal Full time

    **If you have a passion for speaking to customers and providing a best-in-class call experience, then we may have the perfect opportunity for you and your career.** This is not your typical call centre environment. We are a dual regulated law firm that takes a different approach. We have an accredited and award-winning product offer for our client which...

  • Call Centre Advisor

    2 weeks ago

    Leeds, United Kingdom H-Seventeen Full time

    **Call Centre Advisor** **Full-Time Permanent** **Monday - Thursday 9.00am - 5.00pm and Friday 9.00am - 4.00pm** **£23251 - £25821 per annum** A fantastic opportunity has arisen at a leading service company based in Leeds. Due to expansion, they are now looking to recruit a Call Centre Advisor to join their friendly team. The main tasks for the Call...

  • Contact Centre Advisor

    7 months ago

    Leeds, United Kingdom Page Personnel Full time

    A new exciting Permanent Contact Centre Advisor Position in Leeds! - Working for a reputable business within the Legal Sector! **About Our Client**: Are you currently working in retail or hospitality and looking to transfer those skills into an office position? Would you like to join a business that provide full training and an excellent progression...

  • Parts Contact Centre Advisor

    7 months ago

    Leeds, United Kingdom Vantage Motor Group Full time

    **New opportunity not to be missed**! **Vantage** are looking for a **Parts Contact Centre Advisor **to join our Brand New team based in **Toyota Leeds**. In return you will receive a competitive starting salary of **£27,682.40 - £29,431 per annum including OTE depending on experience **plus excellent benefits! At Vantage we have built carefully on our...

  • Contact Centre Advisor

    7 months ago

    Leeds, United Kingdom Vantage Motor Group Full time

    **A new opportunity not to be missed within our Vantage Contact Centre at Toyota Leeds!** We are looking for a **Contact Centre Advisor** to join our team. In return you will receive a competitive package of **up** **to** **£30,411.90 including OTE **which includes a generous Bonus, plus excellent benefits including participation in our Staff carscheme! At...

  • Contact Centre Advisor

    7 months ago

    Leeds, United Kingdom Page-Hired Full time

    **Contact Centre Advisor - Leeds.** Salary of up to £24,500 + reputable business within the Legal Sector + full training provided + excellent progression and development + central location + excellent benefits + no shift patterns or weekends + excellent on site facilities + superb offices + immediate interview This would be an exceptional opportunity for...

  • Contact Centre Advisor

    7 months ago

    Leeds, United Kingdom Page Personnel Full time

    A new exciting Permanent Contact Centre Advisor Position in Leeds! - To work for a reputable business within the Legal Sector! **About Our Client**: Page Personnel have just registered a new exciting Permanent Contact Centre Advisor Position in Leeds to work for a reputable business within the Legal Sector! This would be an exceptional opportunity for...

  • Call Centre Advisor

    2 months ago

    Leeds, United Kingdom CV-Library Full time

    Customer Service Advisor Leeds £22308 - £22500 Do you have a background within call centre, retail or hospitality? Or have you finished full-time education from A- Levels and looking for your first step into your career within customer services? This Customer Service role offers a comprehensive training package and career opportunities for...

  • Contact Centre Agent

    1 week ago

    Leeds, United Kingdom G2 Legal Limited Full time

    Are you an experienced Contact Centre Agent or Call Centre Professional looking to secure a new role? I have an exciting and rare opportunity with a national law firm, for a Customer Service Telephone Advisor to join their central Leeds team. To be considered for this role you must have 6 months+ experience in a telephone-based role. The successful Contact...

  • Call Centre Advisor Leeds

    4 weeks ago

    Leeds, Leeds, United Kingdom OCU Full time

    OCU Group is a leading utility engineering contractor seeking a skilled Call Centre Advisor to join our team in Leeds.This exciting opportunity offers a competitive salary of 25,000 per annum, as well as opportunities for career growth and professional development within the company.Job Description:Provide exceptional customer service to clients via phone,...

  • Contact Centre Advisor

    2 weeks ago

    Leeds, United Kingdom BW Legal Full time

    **Do you want to work 30 hours a week for a full time salary of £12 p/h?** **Do you enjoy building rapport with customers and finding solutions for them over the phone?** **Do you want a role that offers regular salary increases, as well as the opportunity to top up your income with bonuses and overtime?** As a Contact Centre Advisor, you will become an...

  • Call Centre Advisor

    4 weeks ago

    Leeds, Leeds, United Kingdom OCU Full time

    About the Role:We have an exciting opportunity for a Call Centre Advisor - Evening Shift to join our growing team in Leeds Seacroft.As a key member of our customer service team, you will be responsible for delivering exceptional service to our customers through various communication channels.Key Responsibilities:Answer inbound calls/emails and respond to...

  • Contact Centre Sales Advisor

    7 months ago

    Leeds, United Kingdom Sky Full time

    Join us as a Contact Centre Sales Advisor in our Leeds contact centre earning £23,400 per annum with incentives on top - you can earn up to an extra £5,110 on average by smashing targets. Our contact centres have embraced hybrid working which means you’ll split your time between home and the office. Our people make Sky a truly exciting and inclusive...

  • Call Centre Advisor

    7 months ago

    Leeds, United Kingdom EMED Group Full time

    We have a fantastic opportunity for a contact centre advisor and controller to join our out of hours team based in Leeds (LS10 1AD) The Out of Hours Call Centre provides Call and Control support for multiple contact centres and contracts within the business covering non-emergency patient transport, Secure Mental Health transport and Medical Courier...

  • Contact Centre Sales Advisor

    7 months ago

    Leeds, United Kingdom EasyHiring Full time

    Join us as a Contact Centre Sales Advisor in our Leeds contact centre earning £23,400 per annum with incentives on top - you can earn up to an extra £5,110 on average by smashing targets. We operate a hybrid working pattern which allows colleagues to gain a work life balance with the opportunity to work from office and home for part of the week.   Our...

  • Contact Centre Sales Advisor

    7 months ago

    Leeds, United Kingdom Emprego UK Full time

    Join us as a Contact Centre Sales Advisor in our Leeds contact centre earning £21,300 per annum with incentives on top - you can earn up to an extra £5,110 on average by smashing targets. Our contact centres have embraced hybrid working which means you'll split your time between home and the office. Our people make Sky a truly exciting and inclusive...

  • Contact Centre Service Advisor

    7 months ago

    Leeds, United Kingdom Sky Full time

    Join Sky as a Contact Centre Service Advisor in our Leeds contact centre earning £23,750 rising to £24,750 per annum on completion of your Starting Out training with the opportunity to earn up to 10% bonus every year too. It’s our people that make Sky a truly exciting and inclusive place to work - a place where you can be yourself and let your skills...

  • Contact Centre Service Advisor

    7 months ago

    Leeds, United Kingdom Sky Full time

    Join Sky as a Contact Centre Service Advisor in our Leeds contact centre earning £21,600 rising to £22,600 per annum on completion of your Starting Out training with the opportunity to earn up to 10% bonus every year too. It’s our people that make Sky a truly exciting and inclusive place to work - a place where you can be yourself and let your skills...

  • Contact Centre Service Advisor

    7 months ago

    Leeds, United Kingdom Emprego UK Full time

    Join Sky as a Contact Centre Service Advisor in our Leeds contact centre earning £21,600 rising to £22,600 per annum on completion of your Starting Out training with the opportunity to earn up to 10% bonus every year too. It's our people that make Sky a truly exciting and inclusive place to work - a place where you can be yourself and let your skills...

  • First Contact Team Advisor

    1 week ago

    Leeds, United Kingdom The Talent Crowd Full time

    The Talent Crowd are currently working with a prestigious Solicitors based in central Leeds, An award winning company who have a remarkable culture of creating a fun, helpful, and rewarding environment for staff,wanting all employee's to start therejourney and create a flourishing career for themselves. With many benefits my client is looking for a "First...