Contact Centre Advisor

4 days ago

Leeds, United Kingdom BW Legal Full time

**Do you want to work 30 hours a week for a full time salary of £12 p/h?**

**Do you enjoy building rapport with customers and finding solutions for them over the phone?**

**Do you want a role that offers regular salary increases, as well as the opportunity to top up your income with bonuses and overtime?**

As a Contact Centre Advisor, you will become an expert in effectively helping our customers with the affordable repayment of debt in a fair and responsible manner.

Working from our modern offices in Leeds, you will liaise with our customers over the telephone to assist them in identifying the right repayment plan. This is achieved by asking the right questions and listening to the customer, displaying empathy and advising them on the options available in a fair and ethical manner.
- Building rapport with customers over the phone
- Having empathy for an individuals circumstances
- Demonstrating resilience when having sensitive and difficult conversations
- Providing solutions-focused customer service
- Using expert communication skills
- Demonstrating good attention to detail

Our accredited and comprehensive training is provided by our in-house Learning and Development team. This begins with an initial four weeks of classroom knowledge-based training within an interactive team environment. After building the foundations of your knowledge, this is then followed by several weeks in our training academy in which you will be fully supported by our experienced Coaching Champions and nurtured to become the best that you can be.

The role of Contact Centre Advisor can be both rewarding and challenging, but you will be generously remunerated with a starting salary of £18,700 per year, as well as 6-monthly performance-based salary progressions. Once qualified from our training academy, you will then progress to the monthly quality assurance bonus scheme and gain access to Saturday overtime opportunities. At BW Legal, we want to nurture the very best talent and so we have a great length of service salary package. Taking all of this into account, our experienced Advisors are earning significantly more than the starting salary.

Your working week will be 30 hours over 5 days on a weekly set shift pattern, Monday to Friday. The Contact Centres shift patterns vary but most common are 8am-2pm and 1pm-7pm (or 12pm-6pm on a Friday) and you will work an equal balance of both morning and afternoon shifts. In addition to this, you will work 1 in 4 Saturdays which operate on a 9am to 2pm shift once you qualify which are paid at an overtime rate.

**Rewarding your commitment and success**

Our people are the most important part of our business and so Your BW Rewards are a package of benefits which take a holistic approach to promoting your wellbeing. These include:
**Lifestyle Rewards**

30 hour working week (for a full time salary)
Free city centre parking
22 days Annual Leave + Bank Holidays
Additional Paid Leave for Birthday, Christmas Eve and New Year's Eve
Flexible Holidays take hourly
Holiday Exchange - buy / sell holiday
Extra holiday for length of service 1 extra day after 3, 4 and 5 years
Length of Service Awards
Colleague Recognition Awards
Enhanced Maternity / Paternity / Adoption Pay

**Financial Rewards**

Death in Service Benefit 4 times annual salary
My Staff Shop a wide range of discounts and savings at UK retailers
Travel Support free parking, bus / train discounts, cycling facilities
Neybar Financial Loans
Leeds Credit Union Christmas Savings Club membership
Third Party Bespoke Financial Advice
Contributory Pension Scheme
Subsidised Canteen

**Personal Growth**

Learning & Development Allowance paid time to learn in work
Love to Learn Subsidy up to £150 annually for training of your choice
Professional Qualifications financial and study support

**Health Rewards**

Free Gym Membership
Health Cash Back Plan generous cash back to manage your wellbeing, including dental, optical, combined therapy towards every day health costs
GP Anytime access to 24/7 prescribing GP for you and your family
Employee Assistance Programme 24/7 help line, including up to 8 free counselling sessions
My Wellness Portal
Thrive My Wellness App

**Engagement Rewards**

BW Team Events bowling, race nights etc.
Regular monthly events cooking classes, quizzes, kids activities
Monthly charity fundraising including raffles, auctions and more
Key Event Parties Christmas and Summer Events

**At BW Legal we are committed to ensuring you have the opportunity to be the best that you can be and thrive in a unique and exiting culture. Come join us and share in our success**

contactcentre #callcentre #customerservice #telesales

  • Contact Centre Advisor

    7 months ago

    Leeds, United Kingdom Vantage Motor Group Full time

    **A new opportunity not to be missed within our Vantage Contact Centre at Toyota Leeds!** We are looking for a **Contact Centre Advisor** to join our team. In return you will receive a competitive package of **up** **to** **£30,411.90 including OTE **which includes a generous Bonus, plus excellent benefits including participation in our Staff carscheme! At...

  • Contact Centre Advisor

    7 months ago

    Leeds, United Kingdom Page-Hired Full time

    **Contact Centre Advisor - Leeds.** Salary of up to £24,500 + reputable business within the Legal Sector + full training provided + excellent progression and development + central location + excellent benefits + no shift patterns or weekends + excellent on site facilities + superb offices + immediate interview This would be an exceptional opportunity for...

  • Contact Centre Advisor

    7 months ago

    Leeds, United Kingdom Page Personnel Full time

    A new exciting Permanent Contact Centre Advisor Position in Leeds! - To work for a reputable business within the Legal Sector! **About Our Client**: Page Personnel have just registered a new exciting Permanent Contact Centre Advisor Position in Leeds to work for a reputable business within the Legal Sector! This would be an exceptional opportunity for...

  • Contact Centre Advisor

    2 months ago

    Leeds, United Kingdom CV-Library Full time

    Page Personnel have just registered a new exciting Permanent Contact Centre Advisor Opportunity in Morley to work for a reputable business within the insurance sector! This would be an excellent time to join the business they are going through a significant growth period and have lots of exciting plans for the rest of the year and 2025! If you are...

  • Contact Centre Advisor

    7 months ago

    Leeds, United Kingdom Page Personnel Full time

    A new exciting Permanent Contact Centre Advisor Position in Leeds! - Working for a reputable business within the Legal Sector! **About Our Client**: Are you currently working in retail or hospitality and looking to transfer those skills into an office position? Would you like to join a business that provide full training and an excellent progression...

  • Parts Contact Centre Advisor

    7 months ago

    Leeds, United Kingdom Vantage Motor Group Full time

    **New opportunity not to be missed**! **Vantage** are looking for a **Parts Contact Centre Advisor **to join our Brand New team based in **Toyota Leeds**. In return you will receive a competitive starting salary of **£27,682.40 - £29,431 per annum including OTE depending on experience **plus excellent benefits! At Vantage we have built carefully on our...

  • Contact Centre Advisor

    6 months ago

    Leeds, United Kingdom BW Legal Full time

    **If you have a passion for speaking to customers and providing a best-in-class call experience, then we may have the perfect opportunity for you and your career.** This is not your typical call centre environment. We are a dual regulated law firm that takes a different approach. We have an accredited and award-winning product offer for our client which...

  • Contact Centre Agent

    3 days ago

    Leeds, United Kingdom G2 Legal Limited Full time

    Are you an experienced Contact Centre Agent or Call Centre Professional looking to secure a new role? I have an exciting and rare opportunity with a national law firm, for a Customer Service Telephone Advisor to join their central Leeds team. To be considered for this role you must have 6 months+ experience in a telephone-based role. The successful Contact...

  • Contact Centre Sales Advisor

    7 months ago

    Leeds, United Kingdom Sky Full time

    Join us as a Contact Centre Sales Advisor in our Leeds contact centre earning £23,400 per annum with incentives on top - you can earn up to an extra £5,110 on average by smashing targets. Our contact centres have embraced hybrid working which means you’ll split your time between home and the office. Our people make Sky a truly exciting and inclusive...

  • Contact Centre Sales Advisor

    7 months ago

    Leeds, United Kingdom EasyHiring Full time

    Join us as a Contact Centre Sales Advisor in our Leeds contact centre earning £23,400 per annum with incentives on top - you can earn up to an extra £5,110 on average by smashing targets. We operate a hybrid working pattern which allows colleagues to gain a work life balance with the opportunity to work from office and home for part of the week.   Our...

  • Contact Centre Sales Advisor

    7 months ago

    Leeds, United Kingdom Emprego UK Full time

    Join us as a Contact Centre Sales Advisor in our Leeds contact centre earning £21,300 per annum with incentives on top - you can earn up to an extra £5,110 on average by smashing targets. Our contact centres have embraced hybrid working which means you'll split your time between home and the office. Our people make Sky a truly exciting and inclusive...

  • Contact Centre Call Advisor

    7 months ago

    Leeds, United Kingdom BW Legal Full time

    **If you have a passion for speaking to customers and providing a best-in-class call experience, then we may have the perfect opportunity for you and your career.** This is not your typical call centre environment. We are a dual regulated law firm that takes a different approach. We have an accredited and award-winning product offer for our client which...

  • Contact Centre Call Advisor

    6 months ago

    Leeds, United Kingdom BW Legal Full time

    **If you have a passion for speaking to customers and providing a best in class call experience, then we may have the perfect opportunity for you and your career.** This is not your typical call centre environment. We are a dual regulated law firm that takes a different approach. We have an accredited and award-winning product offer for our client which...

  • Contact Centre Service Advisor

    7 months ago

    Leeds, United Kingdom Sky Full time

    Join Sky as a Contact Centre Service Advisor in our Leeds contact centre earning £23,750 rising to £24,750 per annum on completion of your Starting Out training with the opportunity to earn up to 10% bonus every year too. It’s our people that make Sky a truly exciting and inclusive place to work - a place where you can be yourself and let your skills...

  • Contact Centre Service Advisor

    7 months ago

    Leeds, United Kingdom Emprego UK Full time

    Join Sky as a Contact Centre Service Advisor in our Leeds contact centre earning £21,600 rising to £22,600 per annum on completion of your Starting Out training with the opportunity to earn up to 10% bonus every year too. It's our people that make Sky a truly exciting and inclusive place to work - a place where you can be yourself and let your skills...

  • Contact Centre Service Advisor

    6 months ago

    Leeds, United Kingdom Sky Full time

    Join Sky as a Contact Centre Service Advisor in our Leeds contact centre earning £21,600 rising to £22,600 per annum on completion of your Starting Out training with the opportunity to earn up to 10% bonus every year too. It’s our people that make Sky a truly exciting and inclusive place to work - a place where you can be yourself and let your skills...

  • Contact Centre Agent

    4 days ago

    Leeds, United Kingdom BW Legal Full time

    **Do you currently work unsociable hours in a hospitality, retail or care home job?** **Do you want to utilise your excellent customer service skills in an office environment?** **Do you want a role that offers a great work/life balance and regular salary increases?** **Are you available to join us on Monday 14th March?** BW Legal are recruiting for their...

  • Contact Centre Supervisor

    6 months ago

    Leeds, United Kingdom Pendragon Full time

    **Contact Centre Supervisor** **Stratstone Mercedes-Benz of Leeds** **A basic salary of £28,769 with £4,800 bonus, pension, critical illness, life assurance, 31 days holiday (including bank holidays), exclusive company discounts on used car purchases, leasing deals and aftersales service** **Are you ready to drive beyond the possible; to work for an...

  • Contact Centre Supervisor

    7 months ago

    Leeds, United Kingdom Stratstone Mercedes-Benz Full time

    **Contact Centre Supervisor** **Stratstone Mercedes-Benz of Leeds** **A basic salary of £28,769 with £4,800 bonus, pension, critical illness, life assurance, 31 days holiday (including bank holidays), exclusive company discounts on used car purchases, leasing deals and aftersales service** **Are you ready to drive beyond the possible; to work for an...

  • Call Centre Advisor

    4 days ago

    Leeds, United Kingdom H-Seventeen Full time

    **Call Centre Advisor** **Full-Time Permanent** **Monday - Thursday 9.00am - 5.00pm and Friday 9.00am - 4.00pm** **£23251 - £25821 per annum** A fantastic opportunity has arisen at a leading service company based in Leeds. Due to expansion, they are now looking to recruit a Call Centre Advisor to join their friendly team. The main tasks for the Call...