Contact Centre Agent

4 days ago

Leeds, United Kingdom BW Legal Full time

**Do you currently work unsociable hours in a hospitality, retail or care home job?**
**Do you want to utilise your excellent customer service skills in an office environment?**
**Do you want a role that offers a great work/life balance and regular salary increases?**
**Are you available to join us on Monday 14th March?**

BW Legal are recruiting for their next cohort of superstar Customer Service Advisors in our Contact Centre. If youre currently working in hospitality, retail or care, your excellent customer service skills could be perfect for a successful career with us. Our next group of new colleagues are joining us on Monday 14th March - could you be amongst them?

As a Customer Service Advisor, you will receive rigorous training and become an expert in effectively helping our customers with the affordable repayment of debt in a fair and responsible manner.

Working from our modern offices in Leeds, you will liaise with our customers over the telephone to assist them in identifying the right repayment plan. This is achieved by asking the right questions and listening to the customer, displaying empathy and advising them on the options available in a fair and ethical manner.
- Building rapport with customers over the phone
- Having empathy for an individuals circumstances
- Demonstrating resilience when having sensitive and difficult conversations
- Providing solutions-focused customer service
- Using expert communication skills
- Demonstrating good attention to detail

Our accredited and comprehensive training is provided by our in-house Learning and Development team. This begins with an initial four weeks of classroom knowledge-based training within an interactive team environment. After building the foundations of your knowledge, this is then followed by several weeks in our training academy in which you will be fully supported by our experienced Coaching Champions and nurtured to become the best that you can be.

The role of Customer Service Advisor can be both rewarding and challenging, but you will be generously remunerated with 6-monthly performance-based salary progressions. Once qualified from our training academy, you will then progress to the monthly quality assurance bonus scheme and gain access to Saturday overtime opportunities. At BW Legal, we want to nurture the very best talent and so we have a great length of service salary package. Taking all of this into account, our experienced Advisors are earning significantly more per year for a 30 hour contract.

Your working week will be 30 hours over 5 days on a weekly set shift pattern, Monday to Friday. The Contact Centres shift patterns vary but most common are 8am-2pm and 1pm-7pm (or 12pm-6pm on a Friday) and you will work an equal balance of both morning and afternoon shifts. In addition to this, you will work 1 in 4 Saturdays which operate on a 9am to 2pm shift once you qualify which are paid at an overtime rate.
**Rewarding your commitment and success**

Our people are the most important part of our business and so Your BW Rewards are a package of benefits which take a holistic approach to promoting your wellbeing. These include:
**Lifestyle Rewards**

30 hour working week (for a full time salary)
Free city centre parking
22 days Annual Leave + Bank Holidays
Additional Paid Leave for Birthday, Christmas Eve and New Year's Eve
Flexible Holidays take hourly
Holiday Exchange - buy / sell holiday
Extra holiday for length of service 1 extra day after 3, 4 and 5 years
Length of Service Awards
Colleague Recognition Awards
Enhanced Maternity / Paternity / Adoption Pay

**Financial Rewards**

Death in Service Benefit 4 times annual salary
My Staff Shop a wide range of discounts and savings at UK retailers
Travel Support free parking, bus / train discounts, cycling facilities
Neybar Financial Loans
Leeds Credit Union Christmas Savings Club membership
Third Party Bespoke Financial Advice
Contributory Pension Scheme
Subsidised Canteen

**Personal Growth**

Learning & Development Allowance paid time to learn in work
Love to Learn Subsidy up to £150 annually for training of your choice
Professional Qualifications financial and study support

**Health Rewards**

Health Cash Back Plan generous cash back to manage your wellbeing, including dental, optical, combined therapy towards every day health costs
GP Anytime access to 24/7 prescribing GP for you and your family
Employee Assistance Programme 24/7 help line, including up to 8 free counselling sessions
My Wellness Portal
Thrive My Wellness App

**Engagement Rewards**

BW Team Events bowling, race nights etc.
Regular monthly events cooking classes, quizzes, kids activities
Monthly charity fundraising including raffles, auctions and more
Key Event Parties Christmas and Summer Events

**At BW Legal we are committed to ensuring you have the opportunity to be the best that you can be and thrive in a unique and exiting culture. Come join us and share in our success**

contactcentre #callcentre #custom

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