Contact Centre Agent
7 months ago
**Responsibilities**:
- Answer incoming calls and respond to customer inquiries.
- Provide accurate, valid, and complete information by using the right methods/tools.
- Identify and assess customers' needs to achieve satisfaction.
- Handle customer complaints, provide appropriate solutions and alternatives within the time limits..
**Job Types**: Full-time, Temp to perm
Contract length: 16 months
**Salary**: £21,664.00-£23,022.00 per year
**Benefits**:
- Company events
- Company pension
- Gym membership
Schedule:
- 8 hour shift
- Every weekend
- Monday to Friday
- Overtime
Supplemental pay types:
- Bonus scheme
- Commission pay
- Performance bonus
- Tips
- Yearly bonus
**Education**:
- A-Level or equivalent (preferred)
**Experience**:
- customer service: 6 years (required)
- Administrative: 6 years (required)
Work Location: In person
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