Contact Centre Supervisor

6 months ago

Leeds, United Kingdom Pendragon Full time

**Contact Centre Supervisor**

**Stratstone Mercedes-Benz of Leeds**

**A basic salary of £28,769 with £4,800 bonus, pension, critical illness, life assurance, 31 days holiday (including bank holidays), exclusive company discounts on used car purchases, leasing deals and aftersales service**

**Are you ready to drive beyond the possible; to work for an industry game-changer with inspirational people, and the opportunity to thrive in your career?**

At Stratstone, our Contact Centre Supervisors are responsible for leading your team of dedicated Contact Centre Executives, ensuring exceptional service delivery and customer satisfaction. You’ll oversee the daily operations of the contact centre, providing guidance, support and coaching to our Executives to help them exceed targets.

**If you’re looking for a role that’s a blend of being fast-paced and challenging, with a culture that enables you to be yourself and enjoy the ride, you’ll feel right at home**:
**Your Journey as a Contact Centre Supervisor**:

- You’ll be the driving force behind the Contact Centre Team, igniting their motivation and providing expert coaching to ensure targets and goals are achieved
- Being a true expert and fully knowledgeable on our products and services, providing guidance as needed to ensure excellent customer service delivery
- Take ownership of the quality of service provided by the Contact Centre Executives, ensuring that customer interactions exceed company standards and customer expectations
- Collaborate with the Service and Workshop teams to ensure smooth coordination and alignment between contact centre operations and service delivery
- Monitor and evaluate the performance of your team, providing constructive feedback and coaching to drive continuous improvement and achieve performance targets
- Effectively communicate any updates or changes to policies, procedures and workflow, providing clear direction to ensure your team remains informed and aligned with organisational goals
- Deputise for our Contact Centre Leader, assuming their daily responsibilities and making informed decisions to address any challenges that may arise

**Do you have what it takes to be an Stratstone Associate? We’re looking for someone who is**:

- Equipped with previous contact centre experience, preferably managing both inbound and outbound communications
- Inspirational leaderships skills, able to motivate a team to work collaboratively and exceed targets, maximising profitability and achieving the highest standards
- Confident communicator who can engage, build authentic relationships and establish strong rapport with our customers
- A collaborative team player, who is open to new ideas and appreciates the difference that each person makes
- Proficient in utilising computer systems and databases with full knowledge of Microsoft packages
- Passionate for our industry, the people who work in it and the people we serve

**At Pendragon, Together, We’re Unstoppable**:
Here at Pendragon, together, we’re unstoppable. Collaboration is at the heart of our culture, and it’s the power of our group coming together that unlocks our potential to transform automotive retail. We thrive in a fast-paced environment where the doors are open, if you have the attitude and drive to walk through them. We’ll empower you with the opportunities to bring out the best in yourself, and in return you’ll support and bring out the best in others.

**Embrace the Gift of Movement**:
We are dedicated to igniting the spark of movement and exploration. Our teams empower millions to experience the thrill of discovering new horizons, connecting with others, and embracing life’s fullest potential. Join us and seize the chance to make a real impact whilst embracing change and adapting to a world of endless possibilities.

**Diversity is Our Strength**:

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