Contact Centre Advisor

4 months ago

Leeds, United Kingdom BW Legal Full time

**If you have a passion for speaking to customers and providing a best-in-class call experience, then we may have the perfect opportunity for you and your career.**

This is not your typical call centre environment. We are a dual regulated law firm that takes a different approach.

We have an accredited and award-winning product offer for our client which provides customer centric debt recovery solutions. The customer is at the heart of what we do and we constantly invest in our systems and our people to ensure that we remain market leading.

We offer comprehensive training so no previous experience in a contact centre is needed, we just ask you to be passionate about delivering excellent customer service. Our bespoke training programme will develop the rest. You will be fully supported through our in-house bespoke training programme to develop into a highly skilled Contact Centre Call Advisor.

**We offer**:

- 6 hour working days
- 9am-3pm shifts while in our training academy, after which you will move to a rota of set weekly shifts which are 10am-4pm and 12pm-6pm
- A starting salary of £19,700, rising by £500 every six months based on your performance
- Opportunities to top up your income following graduation from training, where you will be enrolled into our quality assurance bonus earning up to £275pm
- Additional earning potential through overtime and progressing into coaching roles
- In addition, you will be enrolled in our Reward Bean bonus, which is another monthly cash equivalent benefit to enhance your earnings

Working from our modern offices in Leeds, you will liaise with our customers over the telephone to assist them in identifying the right solution to manage their account with us. We work for a number of clients in the energy, parking, and financial services sectors and your calls will be varied across all different debt types and scenarios.

From your first day with us, you will benefit from an in-depth training plan delivered by our expert in-house Learning and Development team. Regardless of your previous experience, we will invest in your development and help you to succeed in the role.

**Your first month**: an initial four weeks of classroom knowledge-based training covering the basics of the job such as our IT systems, clients and regulators. The classroom is an interactive team environment, so even if you are new to this type of role, you will soon have a support network in place to help you thrive.

**From month two onwards**: after building the foundations of your knowledge, you will then join our training academy, Camp Athena, in which you will begin to take live calls while being fully supported by our experienced Coaching Champions.

**Month six**: once you graduate from our training academy, you will integrate into one of our four contact centre teams where you will be fully supported to achieve success. Throughout your career with us, you will be in the driving seat of your development.

**Do you have what it takes?**
- Building rapport with customers
- Having empathy for individual circumstances
- Demonstrating resilience when having sensitive and difficult conversations
- Using expert communication skills
- Demonstrating good attention to detail

**Your working week**

Your working week will be 30 hours over 5 days on a weekly set shift pattern, Monday to Friday. For this role you would work the Contact Centre shift patterns which are a mix of 10am-4pm and 12pm-6pm. You will work an equal balance of both morning and afternoon shifts. In addition to this, once you graduate from our training academy you will work 1 in 4 Saturdays. Saturdays operate on a 9am to 3pm shift which is paid at an overtime rate. You can do as much overtime as you want.

**Rewarding your commitment and success**

Our people are the most important part of our business and so Your BW Rewards are a package of benefits which take a holistic approach to promoting your wellbeing. These include:
**Lifestyle Rewards**

30 hour working week

Free City Centre Parking

22 days Annual Leave + Bank Holidays and additional Paid Leave for your Birthday

Plus, you always get Christmas Eve and New Year's Eve paid leave (when falling on a working day)

Flexible Holidays some can be used hourly

Holiday Exchange - buy / sell holiday

Extra holiday for length of service - 1 extra day after 2, 3, and 4 years

BW Bravo - financial reward and recognition for memorable moments throughout Your BW Journey, including length of service milestones and key life events

Managers Cheer - monthly financial reward and recognition for going above and beyond in your role

Enhanced Maternity / Paternity / Adoption Pay

Business-casual dress code

**Financial Rewards**

Death in Service Benefit - 5 times annual salary

My Staff Shop - a wide range of discounts and savings at UK retailers

Travel Support - free parking, bus discounts, cycling facilities

Leeds Credit Union Christmas Savings Scheme

Contributory Pension Scheme

**Persona

  • Contact Centre Advisor

    5 months ago

    Leeds, United Kingdom Vantage Motor Group Full time

    **A new opportunity not to be missed within our Vantage Contact Centre at Toyota Leeds!** We are looking for a **Contact Centre Advisor** to join our team. In return you will receive a competitive package of **up** **to** **£30,411.90 including OTE **which includes a generous Bonus, plus excellent benefits including participation in our Staff carscheme! At...

  • Contact Centre Advisor

    4 days ago

    Leeds, United Kingdom CV-Library Full time

    Page Personnel have just registered a new exciting Permanent Contact Centre Advisor Position in Leeds to work for a reputable Law Firm! This would be an excellent opportunity for an experienced customer service advisor to join a business that are experts in their industry have an exceptional name within their market! The business offers an excellent...

  • Contact Centre Advisor

    5 months ago

    Leeds, United Kingdom Page-Hired Full time

    **Contact Centre Advisor - Leeds.** Salary of up to £24,500 + reputable business within the Legal Sector + full training provided + excellent progression and development + central location + excellent benefits + no shift patterns or weekends + excellent on site facilities + superb offices + immediate interview This would be an exceptional opportunity for...

  • Contact Centre Advisor

    2 weeks ago

    Leeds, United Kingdom CV-Library Full time

    As a Contact Centre Advisor you will be responding to customer queries from shareholders and employees (or their appointed representative). Client Details Our client is a leading & well-established business within Financial Services. They require a Contact Centre Advisor to join their city centre Leeds office on a temporary basis and start on the 13th...

  • Contact Centre Advisor

    5 months ago

    Leeds, United Kingdom Page Personnel Full time

    A new exciting Permanent Contact Centre Advisor Position in Leeds! - To work for a reputable business within the Legal Sector! **About Our Client**: Page Personnel have just registered a new exciting Permanent Contact Centre Advisor Position in Leeds to work for a reputable business within the Legal Sector! This would be an exceptional opportunity for...

  • Contact Centre Advisor

    3 weeks ago

    Leeds, United Kingdom CV-Library Full time

    Page Personnel have just registered a new exciting Permanent Contact Centre Advisor Position in Leeds to work for a reputable and prestigious Law Firm! This would be an excellent opportunity for an experienced Customer Service Advisor looking for that next step in their career to join a progressive business which offer excellent development! If you are...

  • Contact Centre Advisor

    1 month ago

    Leeds, United Kingdom CV-Library Full time

    Page Personnel have just registered a new exciting Permanent Contact Centre Advisor Position working for a reputable business within the automotive sector! This would be a great opportunity for someone experienced within customer services or someone that would like to start out their career with a reputable business that will provide full training! Client...

  • Contact Centre Advisor

    4 weeks ago

    Leeds, United Kingdom Page Personnel Full time

    Page Personnel have just registered a new exciting Permanent Contact Centre Advisor Position working for a reputable business within the automotive sector!This would be a great opportunity for someone experienced within customer services or someone that would like to start out their career with a reputable business that will provide full training!Client...

  • Contact Centre Advisor

    5 months ago

    Leeds, United Kingdom Page Personnel Full time

    A new exciting Permanent Contact Centre Advisor Position in Leeds! - Working for a reputable business within the Legal Sector! **About Our Client**: Are you currently working in retail or hospitality and looking to transfer those skills into an office position? Would you like to join a business that provide full training and an excellent progression...

  • Contact Centre Advisor

    5 months ago

    Leeds, United Kingdom Vantage Motor Group Full time

    About the Role We are looking to recruit anexperienced Contact Centre Advisor to join our busy team. You will be responsible forbooking annual services, MOT’s and repairs through inbound and outbound calls.There will also be an element of cross selling within this role. Customer experience is at thecentre of everything we do. This is a customer...

  • Parts Contact Centre Advisor

    5 months ago

    Leeds, United Kingdom Vantage Motor Group Full time

    **New opportunity not to be missed**! **Vantage** are looking for a **Parts Contact Centre Advisor **to join our Brand New team based in **Toyota Leeds**. In return you will receive a competitive starting salary of **£27,682.40 - £29,431 per annum including OTE depending on experience **plus excellent benefits! At Vantage we have built carefully on our...

  • Parts Contact Centre Advisor

    5 months ago

    Leeds, United Kingdom Toyota Full time

    New opportunity not to be missed !  Vantage  are looking for a  Parts Contact Centre Advisor  to join our Brand New team based in  Toyota Leeds . In return you will receive a competitive starting salary  including OTE depending on experience  plus excellent benefits! At Vantage we have built carefully on our recent success and we are proud to...

  • Parts Contact Centre Advisor

    5 months ago

    Leeds, United Kingdom Vantage Motor Group Full time

    About the Role We are looking for an experienced Parts Advisor to join our brand-new Parts Call Centre. You will receive inbound calls on behalf of our 10 Parts Departments across the group. Your main focus will be inbound Trade Sales with a small element of retail customers, whilst also making outbound calls to generate new Trade customers and...

  • Contact Centre Advisor

    3 weeks ago

    Leeds, United Kingdom Page Personnel Full time

    About the RoleWe are seeking a highly motivated and customer-focused individual to join our team as a Contact Centre Advisor. As a key member of our team, you will be responsible for providing exceptional customer service to our clients, handling their enquiries and resolving any issues in a timely and professional manner.Key ResponsibilitiesProvide...

  • Contact Centre Advisor

    3 weeks ago

    Leeds, United Kingdom Page Personnel Full time

    About the RoleWe are seeking a highly motivated and customer-focused individual to join our team as a Contact Centre Advisor. As a key member of our team, you will be responsible for providing exceptional customer service to our clients, handling their enquiries and resolving any issues in a timely and professional manner.Key ResponsibilitiesProvide...

  • HR Advisor

    6 days ago

    Leeds, United Kingdom CV-Library Full time

    Here at Jet2.com and Jet2holidays, we're looking for a HR Advisor to support our Contact Centre area of the business. The role will be based at our Head Office in Leeds and you'll be supporting 1000+ colleagues within our contact centre. Reporting to the HR Business Partner, our HR Advisor will provide generalist HR advice, support and guidance to...

  • HR Advisor

    6 days ago

    Leeds, United Kingdom Jet2.com Full time

    Here at Jet2.com and Jet2holidays, we're looking for a HR Advisor to support our Contact Centre area of the business. The role will be based at our Head Office in Leeds and you'll be supporting 1000+ colleagues within our contact centre. Reporting to the HR Business Partner, our HR Advisor will provide generalist HR advice, support and guidance to some of...

  • Contact Centre Advisors

    3 weeks ago

    Leeds, United Kingdom CV-Library Full time

    Are you currently working in retail or hospitality and looking for a 9-5 and to get into an office based role? Would you like to join a business which will invest in you from day one and provide the best training and development programme? Do you always put customers at the forefront of everything you do and enjoy working in a busy client centric...

  • Contact Centre Advisor and Controller

    4 weeks ago

    Leeds, Leeds, United Kingdom EMED Group Full time

    Job Title: Contact Centre Advisor and ControllerWe are seeking a highly skilled and experienced Contact Centre Advisor and Controller to join our team at EMED Group. As a key member of our team, you will play a vital role in providing a friendly, efficient, and healthcare professional focused specialist booking service for Mental Health patients and...

  • Contact Centre Advisor and Controller

    4 weeks ago

    Leeds, Leeds, United Kingdom EMED Group Full time

    Job Title: Contact Centre Advisor and ControllerWe are seeking a highly skilled and experienced Contact Centre Advisor and Controller to join our team at EMED Group. As a key member of our team, you will play a vital role in providing a friendly, efficient, and healthcare professional focused specialist booking service for Mental Health patients and...