Contact Centre Agent
2 days ago
Opals Group is seeking a highly skilled Contact Centre Agent to join our team. As a key member of our contact centre, you will be responsible for providing exceptional customer service and support.
The successful candidate will have excellent communication and problem-solving skills, with the ability to work in a fast-paced environment. A strong understanding of customer needs and expectations is essential, as is the ability to think critically and resolve issues efficiently.
About the Role
- Provide timely and effective solutions to customer complaints and inquiries
- Collaborate with colleagues to achieve team targets and goals
- Develop and maintain a comprehensive knowledge of company policies and procedures
Requirements
- High school diploma or equivalent required; post-secondary education an asset
- Minimum 1 year experience in a customer-facing role
- Proficiency in MS Office and CRM software
What We Offer
- A competitive salary range of $50,000 - $65,000 per annum
- A shift allowance of $4,000 - $7,000 per annum
- Ongoing training and development opportunities
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