Contact Centre Agent

2 days ago


Leeds, Leeds, United Kingdom Opals Group Full time
Contact Centre Role

Opals Group is seeking a highly skilled Contact Centre Agent to join our team. As a key member of our contact centre, you will be responsible for providing exceptional customer service and support.

The successful candidate will have excellent communication and problem-solving skills, with the ability to work in a fast-paced environment. A strong understanding of customer needs and expectations is essential, as is the ability to think critically and resolve issues efficiently.

About the Role

  • Provide timely and effective solutions to customer complaints and inquiries
  • Collaborate with colleagues to achieve team targets and goals
  • Develop and maintain a comprehensive knowledge of company policies and procedures

Requirements

  • High school diploma or equivalent required; post-secondary education an asset
  • Minimum 1 year experience in a customer-facing role
  • Proficiency in MS Office and CRM software

What We Offer

  • A competitive salary range of $50,000 - $65,000 per annum
  • A shift allowance of $4,000 - $7,000 per annum
  • Ongoing training and development opportunities


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