Customer Service Representative
2 days ago
JD Gyms Job Opportunity
We are seeking a skilled Customer Service Representative to join our team at JD Gyms Leeds Kirkstall Road Contact Centre.
About the Role:
This is an exciting opportunity to work in a fast-paced customer service environment, providing excellent support to our members and dealing with a variety of enquiries and issues.
Key Responsibilities:
- Handle inbound telephone calls and respond to written customer queries and complaints in a timely and professional manner.
- Provide technical assistance to customers experiencing difficulties with our website or membership account.
- Communicate information about JD Gyms facilities and services, ensuring that customers have a thorough understanding of what we offer.
- Accurately record reasons for customer contacts, using relevant systems and software.
- Deal with written communication and general administrative duties, demonstrating attention to detail and organizational skills.
- Actively encourage feedback from customers, fostering a positive and engaging experience.
- Take ownership of work and customer assignments, ensuring a thorough, friendly, and professional outcome for every enquiry dealt with.
- Utilize various computer systems to assist with work, navigating technology and learning quickly to meet customer needs.
Training and Support:
Full systems and policies training will be provided, enabling you to excel in your role and develop your skills and knowledge.
Requirements:
- Good written and verbal communication skills, with the ability to remain calm under pressure.
- Computer literacy, including proficiency in navigating technology and learning new systems.
- Ability to work on own initiative and as part of a team, demonstrating collaboration and teamwork.
- Understanding of confidentiality and compliance with legislation, ensuring data protection and integrity.
Benefits:
- Free JD Gym's membership, allowing you to enjoy our facilities and promote our brand.
- Free onsite parking, making it easier to get to work and enjoy some perks.
- Staff Discount, providing opportunities to save money and enjoy exclusive benefits.
About JD Gyms:
JD Gyms is a leading fitness provider, dedicated to delivering exceptional experiences and results for our members. We're passionate about supporting our community and promoting healthy lifestyles.
Salary:
The estimated salary for this role is £22,000-£25,000 per annum, depending on experience and performance.
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