Senior Operations Director for Contact Centre Services
5 days ago
About the Role
We are seeking a highly experienced and skilled Senior Operations Director to lead our Contact Centre Services team at Local Care Direct.
This is a senior management position responsible for developing and implementing strategies to drive business growth, improve operational efficiency, and enhance customer experience.
As a key member of our leadership team, you will be responsible for leading a team of contact centre managers and staff, ensuring they have the necessary skills, resources, and support to deliver exceptional service to our patients and customers.
You will work closely with our Director of Operations to develop and implement business plans, identify opportunities for improvement, and ensure that our contact centre operations meet the highest standards of quality and safety.
Key Responsibilities
- Lead the development and implementation of strategic plans to drive business growth and improve operational efficiency.
- Manage and motivate a team of contact centre managers and staff to deliver exceptional service to patients and customers.
- Work closely with the Director of Operations to develop and implement business plans and policies.
- Identify opportunities for improvement and implement changes to processes and procedures.
- Ensure that our contact centre operations meet the highest standards of quality and safety.
Requirements
- Proven track record of success in leading contact centre operations and improving business performance.
- Excellent leadership and management skills, with experience of managing teams and driving business growth.
- Strong analytical and problem-solving skills, with ability to interpret complex data and make informed decisions.
- Excellent communication and interpersonal skills, with ability to build strong relationships with stakeholders and colleagues.
- Experience of working in a fast-paced environment, with ability to adapt to changing circumstances and priorities.
What We Offer
- A competitive salary of £54, per annum.
- A comprehensive benefits package, including employee assistance programme, comprehensive staff training programme, modern working environment, NHS pensions, NHS discounts, various hours available in a 24/7 environment, management support available 24/7, health & wellbeing group, supportive and friendly teams, and annual awards recognising our colleagues' amazing contributions.
- The opportunity to work for a leading healthcare organisation, making a real difference to the lives of patients and customers.
Location
Our contact centres are based in Bradley and Leeds, West Yorkshire.
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