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Call Centre Team Leader
2 weeks ago
Call Centre Team Leader
Start Date - ASAP
Salary - £25-28,000
Hours - Monday - Friday 9am - 5.30pm
Location - Leeds
Are you passionate about building and developing a team? Do you have experience within an FCA regulated environment?
Search is currently recruiting for a Call Centre Team Leader to manage around 5 Customer Service Advisors for our client. This role would be perfect for someone looking for the next step in their career to eventually develop to a Manager.
Duties;
- Manage a team of Customer Service Advisors
- Work closely with the Team Manager
- Conduct regular performance 121s
- Provide coaching and ongoing training and development
- Analyse performances to create action plans
- Boost team moral and support them at all times
Benefits;
- Base salary of up to £28,000
- 23 days annual leave with the option to earn/buy more
- Strong career progression options
- Benefits package tailored to your lifestyle
Person Specification;
- Minimum 2 years Team Leader experience
- Experience within an FCA regulated environment
- Strong leadership skills
- Excellent communication skills
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