Call Centre Representative
6 days ago
**Call Centre Representative - Hybrid**
**£21,000-£28,500 Basic + Annual Bonus + Monthly Bonus + Laptop + 28 days Hols + Bank Holidays + You can buy 5 x Extra Days + Pension + Benefits + Hybrid working.**
**NO CREDIT CHECKS - IN FACT PEOPLE WHO HAVE BEEN IN DEBT WELCOME AS YOU WILL BE MORE EMPATHETIC TO CUSTOMER CIRCUMSTANCE**
**The Company**
Our client is one of Europe's leading and most respected credit management companies, they believe in the importance of good relationships. Whether that’s with their customers or their people. We are currently looking to recruit multiple Customer Service Rep/Customer Service Exec/Call Centre Representative
The business firmly believes that its greatest assets are its people and we’re keen to develop teams who want to make a difference. The business pride itself on its high-end, quality service and also its close-knit family culture. Due to aggressive growth plans now and moving forward we are really ramping up the recruitment within their Customer Service Department
**The Role**
They say it’s good to talk - and we couldn’t agree more. Because that’s how we help our customers. As a pivotal role in our call centre, you’ll speak to customers on the phone, and help to find an individual solution for them by understanding their individual needs. You’ll be there to help them find the right way forward - whether that’s agreeing on a repayment plan, directing them to free debt advice, or closing their account.
You’ll be able to have a sensitive conversation with customers about their situation and if you spot a vulnerable customer, you’ll give them expert support by providing extra help. No judgments. Just a sympathetic ear.
- You MUST have a solid track record with one of your most recent roles lasting at least 12 months - we are looking for people who want a career not just a job
- You will have a sensitive and resilient character as you need to have the right nature to deal with vulnerable customers.
- Your personality will portray the following attributes: excellent attitude, excellent work ethic, charisma, and the ability to show genuine commitment to all aspects of work.
- IT literate.
- You will be hungry and be relentless in the way you work to achieve results - desire is key
- You must be a ‘go-getter’ and be highly organised as an individual.
- You will be incredibly driven and have the desire to work in a people-centric environment - you put in the hard work, and you will get the support and rewards in return.
**Benefits**:
- A discretionary annual bonus for a job well done.
- 3% flexible benefits; pick additional benefits or take as cash each month. Whether this is extra holiday or dental cover there will be something for you.
- We are committed to a hybrid working environment, where we will ask you to work in our Leeds office once per week (LS10), which has the benefit of free parking and the rest of the time you’d be working from home, fully equipped with everything you’ll need to be successful.
- 28 days holiday plus public holidays with option to purchase up to an additional 5 days.
- Life assurance & Group income protection.
- A fantastic culture with more little perks along the way including, self-development opportunities, recognition awards and on-site gym facilities.
- Wellbeing support and a programme of webinars and classes geared towards mindfulness.
For more information on this role, then please contact TRC Group and send your CV via this advertisement.
**Job Types**: Full-time, Permanent
**Salary**: £21,000.00-£28,500.00 per year
**Benefits**:
- Additional leave
- Company pension
- Free parking
- Gym membership
- On-site parking
- Work from home
Schedule:
- 8 hour shift
Supplemental pay types:
- Bonus scheme
- Performance bonus
Ability to commute/relocate:
- Leeds: reliably commute or plan to relocate before starting work (required)
**Experience**:
- customer service: 1 year (preferred)
Reference ID: TRC-CCR-COMM
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